Aldi produce aisle home for an unexpected store visitor

January 23, 2025

Those shopping at Aldi for produce one recent Monday morning were lucky to avoid an unexpected, and very likely, unwelcome customer experience.

Verizon customer chief talks retail customer experience: It's all about personalization

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…

Retail trends 2025: The future of shopping experiences

by Adam Castleton — CEO, Startle Music

Technology will continue to revolutionize retail in 2025. From cashier-less stores to AI-driven inventory management, tech innovations will streamline…

Kohl's joins Macy's in shuttering stores this spring

January 20, 2025

Kohl's has announced it will close 27 of its 1,150-plus store location by April.

Creating harmony in retail: How to navigate the blend of digital and in-person shopping

by Crystle Uyeda — Vice President, Growth Strategy & Client Consulting, Human8

For brands aspiring to prioritize a truly human-centric approach, adopting an agile mindset that is rooted in deep understanding of consumer preferences is…

Consumers have big love for brand text interaction

January 15, 2025

Most consumers, four out of five, want to get texts from brands they love at least once a week.

Batteries Plus COO talks consumer trends, customer experience strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Batteries Plus COO Jon Sica talks with RetailCustomerExperience.com Editor Judy Mottl about the brand's expansion…

Walmart innovating big on delivery, AI shopping assistant, shelf tech

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Walmart is advancing technology on several fronts, from drone delivery to InHome Delivery expansion, development of a GenAI customer assistance tool and…

Creating connections in main street stores

by Olivia Robinson — Head of Strategic Growth, VoCoVo

Irrespective of the benefits that come with shopping online, main streets remain vital to human interaction in our communities. So how can brick-and-mortar…

The North Face teams with Mood Media on immersive basecamp experience

January 13, 2025

The North Face has partnered with Mood Media to create an immersive basecamp experience in London that combines AI-generated content with projection technology.

National Retail Solutions (NRS) and El Especialito Bring Holiday Cheer to Community with Heartwarming Events

National Retail Solutions (NRS) proudly partnered with El Especialito, the largest Spanish-language weekly newspaper, and the non-profit organization Save…

Star Micronics Unveils Cutting-Edge Receipt and Removable Linerless Label Printers

Two innovative models, the TSP143IV X4 and TSP143IV SK X4 receipt and linerless label printers, redefine printing for modern retail and hospitality…

Benuta taps Constructor platform to drive personalization strategy

January 8, 2025

Europe's largest online rug store, Benuta, has deployed Constructor's e-commerce search and product discovery platform to personalize and enhance the online…

Retail, tech leaders share 2025 retail CX predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Visual search, compliance issues, tech advancements lead list of 2025 predictions.

Dollar Shave Club teams with Kodif for improved customer support

January 3, 2025

Dollar Shave Club has teamed with CX automation provider Kodif and is leveraging Kodif's customer support automation platform to improve customer support.

CVS Health pharmacies offers free deposits via Varo Bank

December 27, 2024

CVS Health, in collaboration with digital charter bank Varo Bank and Green Dot Corp., is providing customers a cash deposit option with no fees.

Ulta Beauty taps Glamlab app for virtual hairstyle experience

December 27, 2024

Ulta Beauty is using an AI app, Glamlab Hair Try On, to provide shoppers a virtual hair style experience before committing to a change in hair style or color.

The Fresh Market, VusionGroup team up on digital signage, inventory management

December 23, 2024

The Fresh Market, a grocery brand, is planning to roll out Vusion 360 digital technology solutions at its physical locations.

Best Buy, Target join list of retailers leveraging AI to help shoppers

December 23, 2024

Best Buy and Target are the latest retailers leaning into AI to help holiday shoppers, using generative AI to help shoppers decide on gift ideas via text…

Marks & Spencer expands First Insight partnership to drive digital transformation

December 18, 2024

British retailer Marks & Spencer is expanding its partnership with First Insight to accelerate its digital transformation.