Customer Experience News & Media
Experiential design puts all the ducks in a row at Duck World
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
It’s no small feat designing a store selling 800-plus varieties of the rubber duck. But Duck World succeeded using a design that is experiential and unusual.
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UK grocer Asda puts bridal wear in online aisles
March 4, 2025
Asda, a U.K. supermarket, is now offering bridal frocks in its online aisles.
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Digital scratchcard vending machine trialed at Asda in UK
February 28, 2025
A high-tech scratchcard vending machine is being trialed at an Asda store in Ashton-under-Lyne, marking the first such implementation in Europe, according to a…
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National Retail Solutions (NRS) Featured at ITV GOLD "Desis on Main Street" Season 2 Premiere
National Retail Solutions (NRS) was prominently featured at the successful ITV GOLD premiere of Season 2 of "Desis on Main Street," which celebrated the…
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Wayfair debuts AI-powered tool Muse for personalizing shopping experience
February 27, 2025
Wayfair has debuted an AI-powered tool called Muse aimed at inspiring and personalizing the home shopping experience.
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Vida Shoes taps Fast Simon tech for e-commerce optimization
February 26, 2025
Vida Shoes International has expanded its partnership with Fast Simon, an AI-powered shopping optimization technology, to deliver e-commerce optimization…
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Joann shuttering all store locations
February 25, 2025
Joann, a fabric and crafts retailer that announced earlier this month it was closing 500 stores, is now shuttering all of its locations.
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Retail store policy changes require strategy, communication, associate understanding
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers can’t afford to roll out rules from the top down and expect them to stick. Employees aren’t just policy enforcers, they’re the face of the brand, and…
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Australia retailer Coles Supermarkets deploys Instacart’s Caper Carts
February 25, 2025
Coles Supermarkets is the first retailer in the Asia Pacific region to deploy Instacart's Caper Carts.
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Joann will close 500 stores
February 24, 2025
Joann, a well known arts and crafts retailer, is getting ready to close more than half its stores following its second bankruptcy filing.
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First vending machine-only convenience store debuts in Ireland
February 21, 2025
A 24-hour convenience store, E-Kiosk, has opened in New Ross, Co Wexford, Ireland, claiming to be the first of its kind in the country, according to an RTE…
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Wesco expanding Mashgin AI-powered checkout tech
February 19, 2025
Wesco, a convenience store brand, is expanding its deployment of Mashgin's AI-powered checkout technology to over 20 locations.
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National Retail Solutions (NRS) Announces Integration with Google, Helping Local Retailers Attract Shoppers
National Retail Solutions (NRS) today announced a new integration with Google that makes it easier for independent retailers to attract shoppers to their…
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Stinker Stores future-proofs store environment with NCR Voyix technology
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Since deploying NCR Voyix Edge, which virtualizes the POS system, the convenience store brand has boosted its bottom line and elevated the customer experience.
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NCR Voyix names James Kelly CEO, president
February 17, 2025
NCR Voyix, a digital commerce solutions provider, has named James Kelly as its CEO and president, effective immediately, according to a Fintech Futures report.
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Veesual bumps up virtual try-on features
February 17, 2025
Veesual, a Paris-based AI-powered virtual try-on platform, has added two features, switch model and multi-sizing, to its platform.
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Stop & Shop deploys 'savings station' kiosks
February 14, 2025
Stop & Shop has completed the installation of its "Savings Station" kiosks in all of its 350-plus stores across five states, according to a Chain Store Age…
read nowInstacart leader talks Caper Cart and why it may be the game-changer for grocery retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the CX Innovators podcast, Nick Nickitas, general manager, local independent grocery, at Instacart, shares insight with…
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Celebrating inspirational women founders winning customer loyalty this International Women’s Day
by Fiona Stevens — Director of Marketing, LoyaltyLion
Customers don’t just want good products; they want to connect with brands that share their values. Founder-led engagement — whether through education…
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At the Watercooler with Johanna Hinkle, product lead at Toshiba's Innovation & Incubation Center
Johanna Hinkle, director of portfolio management, at the Innovation & Incubation Center for Toshiba Global Commerce Solutions, discusses her career path…
Presented by Toshiba Global Commerce Solutions, Inc.
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