Customer Experience News & Media
Twinset attains 54% increase in ad performance with Tealium
December 18, 2024
Fashion retailer Twinset is seeing big gains from deploying Tealium's customer data platform and partner ecosystem.
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How Philips New Interactive Boutique is Changing Retail at MediaMarkt Hamburg
Versuni implements interactive store concept at MediaMarkt Hamburg. Customers enjoy a seamless omni-channel experience through multitouch tablets and…
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Lowe’s 2025 goals driven by AI platform strategy
December 17, 2024
Lowe's Companies Inc. has mapped out goals for growth and productivity initiatives and topping the list is driving a best-in-class omnichannel experience and…
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Delta agent ups customer experience with seat change
December 16, 2024
A Delta Airlines agent is being praised for making unrequested seat changes to enhance the flight experience for travelers.
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Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…
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Tulip acquires Humankind e-commerce clienteling solution
December 11, 2024
Tulip, which provides integrated clienteling and POS solutions, has acquired Humankind, an e-commerce clienteling solution provider.
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Top performing companies are tapping empathy, AI, personalization
December 5, 2024
The top performing companies are those using personalization, AI and leveraging values-based empathy to not only meet customer needs but demonstrate a deep…
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Worry less during ‘the most wonderful time of the year’ by bringing AI to CX
The right mix of proactive communication and AI solutions will ensure customer communications are managed proactively and effectively. Here are three ways to…
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Millennium Hotels and Resorts tap AI voice assistant to enhance guest experience
December 4, 2024
Millennium Hotels and Resorts has deployed the Aiello AI-powered voice assistant to enhance the guest experience by providing personalized, voice-activated…
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Most retail associates concerned about loss prevention
December 3, 2024
A hefty number of retail associates, 84%, are concerned about loss prevention and the lack of technology to spot safety threats or criminal activity.
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National Retail Solutions (NRS) Launches NRS Purple: Payroll Made Easy for Small Businesses
National Retail Solutions (NRS), a leader in point-of-sale (POS) technology and credit card processing for independent retailers, is proud to announce the…
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Holiday surge: 3 reasons why maps bills might double for retailers
Retailers can expect nearly a 20% increase in online traffic during the holiday season. While increases like this can lead to more revenue, financial gains can…
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How are returns management trends impacting customer experience?
by Rich Pirrotta — Executive Vice President, Americas, ReBound
Shifting customer expectations have played a major role in reshaping returns management. Online shoppers expect convenient, hassle-free return options and…
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Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Clarks, a 200-year-old global shoe retailer, needed an IT infrastructure rehaul given a monolithic commerce platform. It made a successful digital…
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Fashion retailer Goddiva unveils AI-powered digital dressing room
November 26, 2024
Goddiva, a fashion retailer, has teamed with Zyler, an AI-powered virtual try-on technology provider, to launch an AI-driven digital dressing room.
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Free Forethought webinar offers invaluable insight for retail's busiest sale season
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free Forethought webinar offers needed knowledge and expert tips to help retailers make sure the holiday sales season is a successful one.
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Three emerging gift card trends driving popularity and revenue
As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.
Presented by RetailCustomerExperience.com
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At Pet Supermarket the loyalty goal goes way beyond doling out points
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pet Supermarket has updated its loyalty program to provide greater value to its 1.8 million members. The focus is on delivering a more meaningful and…
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Target supply chain, store staff ready for the busy holiday season
November 15, 2024
With over 400,000 team members — and approximately 100,000 seasonal hires — Target COO Michael Fiddelke said the omnichannel retailer is ready for the holiday…
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Office Depot joins Grubhub delivery platform
November 13, 2024
Office Depot is now on the delivery platform Grubhub offering on-demand delivery from more than 800 locations.
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