JCPenney debuts bulk order purchasing website

February 13, 2025

JCPenney has debuted a tool that expands its support for retailers and nonprofits looking to purchase products at bulk order prices.

Kroger debuts virtual health coaching for members

February 12, 2025

Kroger is hoping to help loyalty members achieve their health and wellness goals with digital support via "OptUP Your Nutrition," a free nutrition coaching…

How to leverage AI, automation to prevent common customer experience challenges

by Ed Durbin — Vice president and general manager of industry strategy for retail and consumer goods, Talkdesk

By blending the precision and scalability of automation with the empathy and creativity of human agents, retailers can remain agile, resilient, and prepared to…

Linnworks, Temu partnership offers online retalers opportunity for streamlined operations

February 11, 2025

Linnworks, which provides inventory, order and warehouse management solutions for online retailers, has partnered with Temu, a global e-commerce marketplace…

Honeylove modernizes production chain with Inspectorio management platform

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The intimate apparel brand replaced a manual, disconnected system and can now enable predictive analytics and automated assessment to improve efficiency.

BJ’s debuts tap and pay at gas locations across 21 states

February 11, 2025

BJ's Wholesale Club is offering a tap and pay option at all of its 186 gas locations in 21 states.

Costco raises hourly pay for most workers

February 10, 2025

Costco has raised pay for most of its hourly workers.

Amazon expands Whole Foods CEO role

February 7, 2025

Amazon is expanding the role of Whole Foods CEO Jason Buechel to oversee its worldwide grocery stores business, including Amazon Go convenience stores and…

Customers need more than frictionless experiences in retail

Retailers today need to recognize the true reason why people abandon their shopping carts. They got distracted and then they forgot.

The Dog Stop opened 12 US locations, debuted services in 2024

February 6, 2025

The Dog Stop, a dog care brand, opened 12 locations in the U.S. and introduced services including Happy Healthy Pup memberships and enhanced care options in…

H-E-B tops dunnhumby grocery retailer ranking

February 5, 2025

H-E-B has been ranked at the top U.S. grocer, according to the dunnhumby Retailer Preference Index, a study that examines the $1 trillion dollar U.S. grocery…

The role music plays in retail customer experience: Brand ambassador

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The start of a new year is the perfect time for retailers to assess and re-evaluate customer experience strategies and where music fits into that strategy.

NICE VP talks AI's role in the sales conversion spectrum, eliminating friction points

Tom Yang, vice president, retail at NICE shares insight on the retail customer experience funnel, sales conversions and the role AI can play in eliminating…

Presented by NICE

Linnworks CMO talks social media, Amazon's impact, AI in retail

Linnworks CMO Georgia Leybourne shares insight on a range of retail topics, from TikTok and Amazon to the impact of AI, in an interview with Judy Mottl, editor…

Presented by Linnworks

Ricoh VP talks driving personalized experiences in retail

Carl Rysdon, vice president, retail industry, at Ricoh USA Inc. shares insight on how leveraging retail media, specifically in-store retail media, can drive…

Presented by Ricoh USA, Inc.

Hy-Vee stores pull self-checkouts in favor of staffed express lanes

January 31, 2025

Hy-Vee grocery stores in Springfield, Missouri, are removing self-checkout lanes in favor of staffed express lanes with cashiers, according to a Springfield…

A Closer Look CEO shares insight on making a personal customer connection

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this episode of the CX Innovators podcast, Chris Gillen, CEO and co-owner of A Closer Look, shares insight with RetailCustomerExperience.com editor Judy…

Presented by A Closer Look

WE Fashion taps Oracle to gain agility, security of omnichannel operations

January 28, 2025

WE Fashion, a Netherlands fashion retailer, is deploying Oracle Cloud to redesign business processes and boost agility and security of its omnichannel…

7-Eleven ATMs focus of skimmer investigation

January 24, 2025

Authorities in Tampa are investigating skimmers found on multiple 7-Eleven ATMs in the area. Maintenance workers discovered the devices on the machines…

National Retail Solutions (NRS) Continues Commitment to Community with Another Employee Blood Drive

National Retail Solutions (NRS), a leading provider of point-of-sale (POS) solutions for independent retailers, is proud to announce another employee blood…