Customer Experience News & Media
CEO Chris King defines Monster Mini Golf's 'philosophy of fun' CX strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this episode of the CX Innovators podcast,Chris King, CEO of Monster Mini Golf; shares insight on how the indoor family entertainment brand fulfills its…
listen now
Lowe’s employees rank tops in customer experiences
March 26, 2025
Lowe's employees ranked tops in customer feedback, according to a Chatmeter report.
read now
AI-powered self-service: Ethical, privacy considerations
by Sandra Carpenter — Editor, Networld Media Group
Dr. Jason Corso, a leading expert in computer vision and AI, shares his insights on how AI is revolutionizing the retail industry, from enhancing self-service…
read now
Why e-commerce retailers need to focus on the search bar
March 24, 2025
E-commerce retailers and brands with online storefronts can't afford to ignore the power of search. Shoppers who search online sites are driving nearly half of…
read now
AiFi, Verizon, Atlanta Hawks team on cashierless checkout
March 24, 2025
The Atlanta Hawks' home, the State Farm Arena, now houses an express cashierless checkout experience.
read now
Advance Auto Parts closing 700 stores by mid year
March 21, 2025
Advance Auto Parks plans to shutter 700 locations by mid year as well as four distribution centers in 2025.
read now
Frank Mayer launches revamped website detailing custom kiosk, retail display solutions
March 20, 2025
Frank Mayer, a design and manufacturing firm specializing in custom self-service customer engagement tools, including digital kiosks and retail displays, has…
read now
Target all about blending physical, digital, social commerce experiences in 2025
March 20, 2025
Target plans to innovate the shopping experience this year with search, social and data-driven personalization and solutions will be powered by AI when it…
read now
Home Depot debuts Magic Apron to help customers get needed answers
March 19, 2025
The Home Depot has debuted an AI-powered suite of tools, called Magic Apron, focused on helping customers get answers on home improvement questions.
read now
Who owns the retail returns process? The impact and challenges of disjointed strategies
by Tim Robinson — Corporate Vice President, Returns, Blue Yonder
The retail returns landscape is shifting as businesses adjust their returns policies to reduce the cost burden and limit logistical challenges. Retailers have…
read now
Lowe’s debuts AI-powered virtual advisor tool
March 14, 2025
Lowe's has launched 'ask Mylow,' an AI-powered virtual advisor to help with home improvement projects.
read now
Batteries Plus franchisee Corey Robinson named as a IFA franchisee of the year
March 14, 2025
Corey Robinson, owner of 12 Batteries Plus stores, has been named a 2024 Franchisee of the Year by the International Franchise Association.
read now
Aldi UK adds lottery ticket sales to self-checkouts
March 13, 2025
Aldi, a major supermarket chain in the U.K., is partnering with National Lottery operator Allwyn to introduce lottery ticket sales at its self-checkout…
read now
India airport aims to increase self-baggage drop kiosk usage
March 12, 2025
Kolkata's Netaji Subhas Chandra Bose International Airport in India is implementing measures to increase passenger utilization of self-baggage drop kiosks. The…
read now
Tailor the customer journey with human-centric storytelling that makes an impact
by Chris Bretschger — CEO-Managing Partner, Bastion
The online experience includes a myriad of product and service ads that bombard consumers on virtually every channel. From Facebook to Google to Instagram…
read now
Radar CEO offers insight on how geolocation tech is helping retailers
Radar CEO Nick Patrick shares insight on how retailers, including Dick's Sporting Goods, is using Radar's geofencing SDKs and maps APIs to power location-based…
Presented by Radar
watch now
How The North Face transformed its London flagship into a digital immersive shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The North Face worked with Mood Media to design an in-store experience providing an escape from urban bustle. A highlight is a LED wall that serves as a…
read now
UK retailer Boden taps First Insight tech to improve merchandising decisions
March 7, 2025
Boden, a U.K.-based online apparel retailer, is deploying First Insight's AI-powered decision intelligence to integrate real-time consumer demand signals into…
read now
AI in omnichannel retail: How technology is shaping consumer behavior
by Divya Valsala Saratchandran
The role of AI is not only to act as a tool but also to mark a complete revolution in the omnichannel space. Streamlining the processes and amplifying…
read now
Revolutionizing Kiosk Maintenance: Setting the Standard for Being Successful in the Kiosk Industry!
Discover market disrupting leadership driving the kiosk service and support industry, equip your business with the critical armor for service success, and…
Presented by Crane Payment Innovations
watch now