Avoid these 8 mistakes and be a winner in personalization

Kibo CMO Tushar Patel outlines eight very avoidable, mistakes retailers make with regards to personalization.

7 FIs, fintech providers recognized as Best in Bank Customer Experience for 2017

Networld Media Group honored seven innovators in banking and mobile technologies at a dinner and awards gala Sept. 19 in conjunction with the Bank Customer…

Outdoor recreational retailer Moosejaw now knows the full story of its customers' experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Moosejaw, a Michigan-based retailer, is tapping FullStory to get accurate insight on customer experience and boost customer service and satisfaction.

Kohl's teams with Amazon in product return partnership

September 22, 2017

Looking to return an Amazon purchase? Now you have two options: send it back to Amazon or drop it off at Kohl's.

Retail cybercrime may spike due to Equifax hack

September 22, 2017

Consumers and retailers are likely to be dealing with the aftermath of the major hack at credit reporting firm Equifax.

City Furniture takes digital-edge approach to enrich customer in-showroom experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

City Furniture CIO/CFO Steve Wilder shares insight, lessons learned and return-on-investment from the Florida retailer's strategy to boost customer experience…

‘Bodega Mania’ fails to make the case for technology

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Hopefully, Bodega's social media firestorm will help educate the automated retailing industry and the technology community about the need to be direct with the…

Yet another Amazon fulfillment center to open in Ohio

September 20, 2017

The fourth Amazon fulfillment center slated for Ohio will create more than 1,000 full-time jobs when the facility opens in Monroe.

2022: The death of the CXO

BookingBug CEO Glenn Shoosmith explains why retailers must have a 360-degree view of their customers and unify their communications. Customers are increasingly…

Amazon email stumble leaves customers baffled

September 20, 2017

A slew of Amazon customers received a puzzling email this week alerting them that someone had bought them a gift off a baby registry.

Many retailers getting hit by cyberattacks twice a week

September 19, 2017

Cyber attacks on retailers are averaging twice a week, with 16 percent of retailers reporting an attack or attempted attack every day.

Grocery shoppers hungry for digital experiences

September 19, 2017

Digital is having a greater impact than ever on the grocery consumer shopping path, with digital influence on sales in store jumping from 33 percent to 5…

JPMorgan Chase hires Amazon customer experience leader

September 19, 2017

Marbue Brown, formerly Amazon.com's quality control and customer experience leader, is moving on to direct customer experience at JPMorgan Chase & Company.

Nike live design experience custom builds shoes in under 90 minutes

September 18, 2017

Nike Makers' Experience merges digital design with traditional shoe making, allowing consumers to try on shoes, then have the shoes made for them on the spot…

CVS Pharmacy launching health, wellness vending machines nationwide

September 18, 2017

CVS Pharmacy is introducing automated retail vending machines stocked with convenient, on-the-go necessities including over-the-counter health products…

Why it's crucial to understand the shopper’s in-store behavior in the evolving retail market

Smart Traffik CEO Laurent Simonin explains why brands and retailers need to unify their departments to increase revenue through an improved customer…

Ultimate irony – Amazon building warehouse at former U.S. mall

by Chris Petersen — Owner, IMS

As Chris Petersen writes, Amazon has simply been one of the most innovative retailers executing consumer choice and convenience and now is proving why…

Google veterans launch smartphone activated self-serve convenience concept

September 15, 2017

Google veterans Paul McDonald and Ashwath Rajan are launching a new concept called Bodega, a 5-foot-wide pantry box filled with non-perishable convenience…

Moving Tactics delivers touchscreens to Under Armour festival

September 15, 2017

Moving Tactics teamed up with Under Armour to deliver touchscreen displays to an interactive festival to raise awareness for the opening of the…

Curing the epidemic of retail bankruptcy: X-data

Mike Maughan, head of global insights at Qualtrics, explains why X-data is a major piece of the puzzle when it comes to retail success.