Customer Experience News & Media
'New wave' retail is starting to crest
by Christopher Hall — w, t
For many analysts, observers and pundits, the Sears story serves as a kind of moral or object lesson to Amazon. But ICXA Managing Director Christopher Hall…
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Mobile platform aims to empower store associates to boost customer experience
October 10, 2017
M.Gemi and PredictSpring are debuting a store associate app that aims to tap store associates to better the retail customer experience.
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Alibaba one-ups Amazon by building a mall for retailers
by Chris Petersen — Owner, IMS
Chris Petersen writes on how Amazon and Alibaba, two great disruptors of traditional bricks and mortar retail, are focused on creating new models that will…
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TaylorMade Golf takes a big 'turn' to boost customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The golf equipment manufacturer's new club subscription program, created in partnership with payments provider Klarna, not only makes upgrading clubs easier…
read nowWalmart readying same-day delivery for NYC customers
October 6, 2017
Free, same-day delivery will soon be offered by Walmart in the New York City area.
read nowHilton testing ‘smart room’ to enhance customer experience
October 5, 2017
One day soon consumers staying at Hilton won't have to adjust thermostats once in the room, find their favorite television program or call to order the beer…
read nowNYC transit going big with digital ads
October 5, 2017
New York City commuters are the target of a massive digital ad campaign in play by the city's MTA agency which plans to install over 30,000 video screens…
read nowRobots, no-cash experience coming to Shake Shack NYC location
October 4, 2017
There won't be any humans taking orders and no cash exchanged at the impending Shake Shack location in the East Village of New York City.
read nowAmazon's Whole Foods suffers credit card breach
October 4, 2017
As consumers still grapple with a massive Equifax data breach, reports indicate Whole Foods' shoppers are likely facing a similar issue.
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Fashion retailer ramps ups the ‘wow’ to drive customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Dana Spinola, founder and CEO of fashion boutique franchise fab’rik, created a unique and innovative in-store customer experience program to spur an enriched…
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5 lessons restaurants can learn from Uber, Amazon
by Shyam Rao
Uber and Amazon have bridged the gap between digital and physical experiences in a way that has reset consumer expectations for how they interact with all…
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Cupcake brand views delivery service as a key business ingredient
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sprinkles, a high-end bakery operation, expands its delivery partnership as it builds the business.
read nowSwarovski's new VR app lets users buy goods via Masterpass checkout
September 29, 2017
MasterCard and Swarovski launched a virtual reality shopping app for the Atelier Swarovski home décor line, a collection of functional and decorative crystal…
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Luxury jewelry retailer reaping big rewards with interactive touchscreen deployment
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Monica Rich Kosann's digital customer experience at its New York City storefront at Columbus Circle is proving successful for sales, customers and associates.
read nowCalifornia DMV opens self-serve kiosks in San Francisco supermarkets
September 28, 2017
The California Department of Motor Vehicles has installed 14 self-service kiosks at San Francisco area grocery stores so drivers can renew vehicle…
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Kagan: Is your company a leader or follower?
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Jeff Kagan shares why retailers need to understand where their company fits into the changing marketplace as it's key to success or failure. There are only…
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5 ways to create 'remarkable experiences'
by Suzanne Cluckey — Owner, Suzanne Cluckey Communications
Retail customer experience expert Doug Stephens shares five ways bankers can boost customer experience during his keynote at Networld Media Group's 2017 Bank…
read nowAlipay expands to Nordic region with retailer pacts
September 25, 2017
Alipay has signed separate memorandum of understandings with Finpro (Finland), Svensk Handel (Sweden) and the Scandinavian Tourist Board, which will enable…
read nowTencent launches mobile marketing tools for US retailers
September 25, 2017
Tencent is launching a suite of advertising products and resources that will enable U.S. marketers to directly engage Chinese consumers on Tencent platforms…
read nowAldi to accept contactless payments at all locations
September 25, 2017
Grocery chain Aldi will now enable shoppers to pay for their items with any contactless payment method, including mobile methods such as Apple Pay, as well as…
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