Evolve or die: This is the state of retail

The advent of digital has changed life as we know it, including the shopping experience. The state of retail is now evolve or die. The dogma of old school…

Lowe's innovation leader talks mission, focus and strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Lowe's customer experience innovations is moving at the speed of light, advancing robotics, apps, AR and VR technologies to make home improvement shopping…

Clothing retailer goes with Aptos platform to drive seamless customer experience

April 13, 2017

Brooklyn-based J.McLaughlin, an American clothing and accessories retailer, is using the Aptos Singular Commerce cloud platform to foster a better omnichannel…

It's the same old song and dance for mobile payments adoption

by Will Hernandez — Editor, NetWorld Media Group

Stop me if you;ve heard this one before: You're more likely to go back home to retrieve your smartphone than the wallet you left behind.

Factoring order fulfillment, returns into a peak season service strategy

As painful as it might seem to jump back into the peak season mindset, fortune tends to favor the prepared, so getting a head start and developing your…

NAC knocks new FICO findings on card compromise at nonbank ATMs

April 10, 2017

The National ATM Council Inc. is questioning — for the second year in a row — FICO statistics concerning card compromises at retail ATMs in the United States. 

ICX Summit: Neuroscience, millennials and measuring customer experience

The upcoming June ICX Summit boasts top leaders in customer experience speaking on a range of topics from CX strategy to measuring customer experience…

The future of augmented reality & mobile commerce

Retailers are inundated with new technology innovations, promising big returns for their bottom lines. It is difficult to decipher which deserve priority.

Identifying the millennial 'tribes'

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Media outlets often make the mistake of stereotyping millennials either as lazy, entitled, antiestablishment types who can’t stop taking selfies, or as clever…

IoT and its promise to change the customer journey faces one big hurdle

April 6, 2017

The Internet of Things boasts big potential for the customer experience, the customer journey, digital commerce and companies striving to better understand…

AI may one day be the modern bank teller

April 5, 2017

A new Accenture survey reveals four in five bankers believe artificial intelligence will be the prime channel for customer interaction by the year 2020.

When will retailers wake up and smell the CLV?

Peter Fader, professor of marketing at the Wharton School of the University of Pennsylvania and co-founder of Zodiac, explains why a truly customer centric…

Personalization, customer reviews driving better customer experience

April 5, 2017

A new Astound Commerce study, focusing on key drivers impacting e-commerce and customer experience, reveals personalized product recommendations, customer…

Amazon's new Virginia center will hire on 1K workers

April 5, 2017

Amazon is expanding its fulfillment center footprint in Virginia, as it plans to open a new center in Clear Brook.

Kagan: Mobile pay apps not created equal

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

The decision on which mobile app to work with is an important decision. Some are sleek. Others are clunky. Some are quick. Others are slow as molasses. There…

The Container Store taps Yotta to boost e-commerce performance, security

April 4, 2017

The Container Store, which sells storage and organization products, is tapping the Yotta software-as-a-service platform to boost ecommerce performance and…

Dunkin' Donuts delivers digital signage customer experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The donut quick service restaurant changed things up by replacing static signs with digital signage. The goal was simple: Boost the customer experience.

UK retailers not delivering on customer experience, claims report

April 3, 2017

A new Eptica study reveals U.K. retailers are not providing a rewarding customer experience despite the fact consumers are more likely to buy if they have a…

Tulip Retail, True Fit team up on a personal shopping experience

April 3, 2017

Tulip Retail and True Fit are partnering to foster a more personal in-store shopping experience and working with fashion brand kate spade to pilot the store…

A look at trends taking over retail in 2017

To keep up with shopper expectations, it's more important than ever for retailers to enhance and integrate the physical and digital. As we move further into…