Connecticut supermarket boosts sales with recipe/coupon kiosk

May 15, 2017

Geissler's Supermarkets in East Windsor, Connecticut uses a recipe/coupon kiosk with a printer and has started printing coupons and hanging them in front of…

Chatbot success 101: Why a single customer view is a must

The need for retailers to have a single customer view to ensure a consistent positive experience, across all the channels via which they interact with…

Millennials likely to bail on banks, card companies in case of false declines

May 12, 2017

Iovation, a provider of device-based consumer authentication and fraud prevention solutions, has released findings from its study of the effects of false…

Amazon dominating voice-control speaker realm, claims report

May 12, 2017

Amazon is a dominating etailer on many fronts and now it's dominating the voice-controlled speaker technology realm, according to a eMarketer research.

Brookstone CEO: Product development, brand, channels are key focus ahead

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Specialty retailer Brookstone has weathered more than a few challenges, including bankruptcy, but is finding success once again with a strong product, brand…

IBM study finds current in-store and digital experiences fail to improve customer experience

May 11, 2017

An IBM study reveals current digital experiences in stores fail to improve customer experience. IBM surveyed 507 brands in 25 countries and found that the…

8-second race: How retailers can connect with fast-moving customers

the window of opportunity for retail marketers to know, reach, convert and engage their customers has dropped to just eight seconds. The key to reaching them…

Personal experience, mobile shopper insight are retailer priorities

May 10, 2017

In a quest to provide a more personal experience, and better understand the mobile consumer, retailers are increasingly focused on new tools and strategies to…

Last mile: The amazing race to solve the delivery dilemma

by Chris Petersen — Owner, IMS

Omnichannel drives new expectations that every retailer must address.

Amazon debuts fresh grocery delivery in Berlin

May 9, 2017

Amazon Prime subscribers in Berlin, Germany are now enjoying fresh grocery delivery, according to a Reuters report.

Coach buying Kate Spade for $2.4B

May 9, 2017

Coach is buying fashion icon Kate Spade in a $2.4 billion deal to create what Coach calls a "leading luxury lifestyle company."

Customer loyalty 101: How to avoid alienating today's shopper

Winning customer loyalty is a continuous and important objective for retailers, but it's not always an easy task. Unfortunately, alienating customers can be.

Study: Personalization gets respect but little deployment action

May 8, 2017

New research reveals that while a large number (95 percent) retailers understand the value of personalilzed marketing not a big number of retailers are…

Are you sitting on a data goldmine? What all retail brands need to know

Thanks to market research, point-of-sale information, loyalty cards, online and mobile transactions, location data, and social media, retailers are sitting on…

Whole Foods advances 365 concept into new stage

May 5, 2017

Whole Foods Markets has developed a 2.0 version of its 365 store concept and opening the first location in Texas.

5 keys to leading in the age of analytics

Data is a critical corporate asset that organizations are starting to monetize in new ways to get ahead of their competition. The bottom line? Companies that…

A new spin on loyalty

As loyalty programs have expanded to include more emotional benefits, they have seen the value associated with meeting a consumer's needs. Now companies are…

Elite Manufacturing develops 3-sided outdoor kiosk

May 4, 2017

Elite Manufacturing Technologies, a provider of precision sheet metal components and assemblies, has developed a three-sided outdoor kiosk using 65-inch…

Amazon offers free Prime to town as film award celebration

May 3, 2017

Those living in Manchester, Massachusetts who don't have a Amazon Prime membership will be getting a free one very soon.

Consumers feel misunderstood by retailers, claims study

May 3, 2017

Just 61 percent of consumers believe companies understand their needs and that less than stellar percentage is leading to fading loyalty.