Verizon: Retail customer experience is all about the human conversation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Verizon's VP of Digital and Innovation Miguel Quiroga talks customer experience strategy, new tool innovation and why digital tech is not only changing…

Talking With: The White Company and its retail customer experience strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The well-known British-based lifestyle/fashion/homeware retailer opened its first New York City store this month, bringing its successful customer experience…

Many consumers not feeling much of anything when shopping, claims report

June 27, 2017

More than one third of consumers are feeling nothing when shopping in the brick-and-mortar environment, although 20 percent feel "excited," during the shopping…

Airports emerge as a retail spending hub

June 27, 2017

The fact that travelers are spending more time in airports, mostly due to security check-in demands, means they have time to kill, and how they spend that time…

United Airlines debuts Uno's pizza as airlines race to boost customer food options

June 27, 2017

Flying isn't as fun as it once was for most consumers, but United Airlines is hoping a little pie will go a long way to changing the trend.

Webinar resource: Eliminating islands of technology to craft the seamless customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A valuable resource, a free webinar featuring an Intel expert and Forrester Research analyst, is available to RetailCustomerExperience readers striving to…

Why mobile is playing a starring role in creating a seamless customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of…

Ikea building AR app with Apple's help

June 23, 2017

When it comes to augmented reality, Apple CEO Tim Cook is a huge fan.

Amazon debuts free 'try at home' apparel service

June 23, 2017

Not one to stand idle Amazon is advancing its game in the online and fashion apparel business and debuting a new service that lets shoppers try on and return…

Interactive customer technology: How to achieve employee buy-in

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Achieving employee buy-in needs to be part of the project from the beginning when introducing customer interactive technology.

Atlanta Braves' ballpark hits a home run with 360-degree curved display

June 22, 2017

NanoLumens recently installed a 7-foot tall by 69-foot long curved Nixel Series LED display at the Atlanta Braves' new ballpark. The display was wrapped around…

Study: Indian consumers increasingly rely on mobile banking

June 22, 2017

A recent study from financial services technology leader FIS shows a dramatic increase over the past year in the use of mobile devices and other digital…

The 'store as a community gathering place' emerges as a way to engage customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Interactive technology, besides empowering consumers, gives stores new reason to take new measures to make customers feel at home.

Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.

Millennials weigh in on how they shop

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial…

Hughes Launches Affordable Integrated Broadband and 4G Network Platform

Hughes Network Systems, LLC (Hughes), a leader in managed network solutions, today announced the addition of the Fortinet FortiGate 30E to its portfolio of…

Report: Omnichannel retailers will likely be operating one channel by 2027

June 20, 2017

If a new research report proves correct, there won't be many omnichannel retailers operating at the close of the next decade.

Dermstore, Calendars.com boost sales with customer segmentation platform

June 19, 2017

Calendars.com and Dermstore are enjoying a 2 percent sales boost and a 10x-lift in return on advertising spend following a deployment of Custora's Segmentation…

4 insights you can unlock by mapping the customer journey

By uncovering the path your customers follow when they engage with your brand, you'll gain four valuable insights that can help you build a stronger, more…

TSA to tap emerging tech to spur better customer experience

June 16, 2017

Airline passengers may soon stop complaining about long lines at airport security checkpoints as the TSA is aiming to test several emerging technologies to…