Intel CEO: Data playing invaluable role in retail transformation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Intel CEO Brian Krzanich has seen the personal computer transform the world and now he, along with the rest of the retail industry, is watching another…

The art of balancing workplace automation

The buzz about bots is on the rise. No, not the all-knowing Isaac Asimov supercomputers. The 1-800-number variety that never seems to detect any urgency in the…

3 compelling reasons to attend ICX Summit in June

The opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best to build the customer experience are just…

Survey: Big opportunity for retailers embracing chatbot technology

February 17, 2017

Retailers have big potential for boosting customer satisfaction and driving better overall customer loyalty if they embrace chatbots and text messaging.

Amazon's Treasure Truck banking on retail consumer whimsy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While the New York Times describes Amazon's Treasure Truck as another of Amazon's "puzzling retail experiments," it can be viewed as Amazon's continuing effort…

7-Eleven catching up fast in boosting the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

7-Eleven hasn't been a major force when it comes to digital innovation but it’s working hard to make up for lost time and striving to establish itself as a…

Nordstrom most popular retailer, reveals survey

February 14, 2017

Nordstrom may not be popular with President Donald Trump but it is among consumers, ranking tops as the favorite fashion retailer for the fifth year in a row…

Consumers experience anxiety when it comes to e-commerce

February 13, 2017

Consumers don't have much confidence when it comes to e-commerce retailers delivering the right product on the expected date.

Donald Trump, Nordstrom, Ivanka Trump: How politics now play into the retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In simple terms, social media and the internet have given consumers the loudest and biggest mouthpiece to project their views and feelings and actions. But it…

Report: Simple is a winning retail strategy

February 10, 2017

The more simple the better and simplicity will drive more revenue, reveals the seventh annual Global Brand Simplicity Index from Siegel+Gale.

Kohl’s CTO on personalizing customer experience and how data plays a big role

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When it comes to creating a ‘MEaningful’ customer experience, Kohl's is relying big time on data to understand customer behavior and craft a personalized…

Survey: Promotions, discounts foundation for most loyalty programs

February 9, 2017

Promotions and discounts are the prime force behind customer loyalty programs despite the fact 75 percent of companies are slicing margins to offer the…

The 1 thing forgotten at the world’s largest retail event

There is no doubt, that in the current age, information is critical. When everything online is connected to a cloud and data is accessible in real time…

Virgin's Branson talks retail fails, retail success and what makes for a rewarding customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Virgin Group founder Sir Richard Branson likely knows more about retail fail than most any other retail leader and he's not shy about sharing what he's learned…

Watch out, Amazon: Wal-Mart enhances shipping options

February 7, 2017

Wal-Mart is "moving at the speed of a startup," according to its CEO, by launching free two-day shipping without any membership fee involved.

Broken promises more damaging than brands realize, reveals study

February 7, 2017

Breaking a promise to a customer or consumer has a bigger negative impact than most retails realize, according to a new InMoment study on how emotions drive…

Study: Bank execs list CX as top priority in 2017

February 6, 2017

More than half of 160 bank executives surveyed plan to increase spending on customer experience initiatives in 2017, according to a recent banking priorities…

Macy's, Wal-Mart chiefs: Customer experience is all about people

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

People are the secret to retail success and creating a customer experience for the 21st century means retail industry must transform its approach to lure new…

What Target's mobile payments plan says about today's retail trends

by Will Hernandez — Editor, NetWorld Media Group

CVS, Kohl's and Wal-Mart all added payments features to their mobile apps in 2016. Target now reportedly will do the same.

Dirty Lemon taps text as direct sales channel

January 31, 2017

A wellness beverage retailer is selling product direct to consumers via text messaging — a channel it claims also makes for a personal retailer-consumer…