IoT, customer-facing robots and VR among topics to be discussed at 2017 ICX Summit

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The annual conference, which draws hundreds of customer experience leaders and innovators, is June 5-7 in Dallas and features a range of interesting sessions…

Amazon makes meal reordering easier than ever

January 6, 2017

Amazon Prime members can now voice-order restaurant orders via Amazon Restaurants on Alexa-enabled devices, including Amazon's Echo and Dot. Customers can…

2016 in review: Top retail customer experience stories

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The year 2016 was one of technology, big changes and big steps by retailers aiming to boost and hone the customer experience. Here's a look back at the big…

Shoppers are loving mobile messaging apps, claims new study

January 5, 2017

Retailers may want to consider bolstering mobile messaging communications with consumers as a new study reveals 51 percent of messaging users view it more…

New year, new resolutions: 4 brand strategies to boost customer satisfaction in 2017

From creating improved customer experiences to a renewed focus on employees, 2017 will be a year where companies deploy new employee engagement strategies that…

7 keys to customer experience happiness

Storytelling and understanding the rules of a "happy life" are two of the dominant themes throughout my career and education, with science being added as an…

Retailers striving to beat Amazon must perfect the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

To avoid losing more market share to Amazon, competing e-commerce and brick-and-mortar retailers must perfect the customer experience from the moment a…

Convenience for retail consumers will demand innovation in 2017

2016 was an interesting year in retail. Many established brands died a bricks and mortar death. While many thought this signaled the demise of the physical…

Mall of America taps kiosks to help shoppers find their way around

December 20, 2016

The Mall of America in St. Paul, Minnesota is deploying six interactive wayfinding kiosks to help shoppers needing assistance.

Online community aims to support CX gurus

December 20, 2016

A new online community launched by TribeCX aims to offer customer experience experts and leaders best practices and advice, as well as supporting development…

Is your CX language up to par? If not, it may be hurting the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There are many aspects to customer experience and a big one not often mentioned is language. As one consultancy's report reveals, poor language is translating…

Jewelry etailer reaping big rewards with price negotiation tool

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumers love a bargain and, as one online jewelry retailer is learning, consumers love to negotiate on price.

Yahoo alerts customers to breach involving 1B user accounts

December 15, 2016

Data breach numbers just keep getting bigger and more breathtaking.

Report: Consumer-centric marketing can boost customer satisfaction

December 14, 2016

A customer-first marketing strategy can go a long way toward boosting customer satisfaction.

Royal Bank of Canada first to deploy video service to small retail clients

December 13, 2016

Royal Bank of Canada clients can now tap video to connect real time, face-to-face, with bank service personnel.

Study: Committing to digital dramatically boosts odds of gaining market share

December 12, 2016

Bain & Co. and Red Hat, a provider of open source solutions, have released the results of research aimed at gauging the correlation between an…

The changing face of merchandising and what retailers need to do to succeed

The changing face of retail merchandising requires retailers to go beyond tried and tested tactics.

Ashley Furniture taps VR, AR to deliver an innovative customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The national brand is rolling out a consumer augmented reality app and an in-store virtual reality experience come 2017.

3 tips to engage retail customers as they wait

by Neil Rieger — Director, Creative Services, SIGNET

Waiting time in the retail world is almost inevitable. However, it's also an opportunity for businesses to engage and connect with their audience through tools…

Security vulnerabilities, potential hack attacks demand greater attention

December 8, 2016

Hackers have more opportunity to infiltrate retailer networks, according to a SecurityScorecard report, and that means retailers need to shore up security…