Talking With: Citi's chief customer/digital experience officer on mapping the customer journey (Part 2)

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this second part of a two-part interview with Citi Chief Customer and Digital Officer Alice Milligan, Milligan discusses mapping out the customer journey…

Walmart cuts shipping price, piloting new delivery approach

May 13, 2016

Walmart wants to make product delivery more efficient and cheaper and is piloting a new approach that involves both goals.

How Target's in-store clinics are reinventing retail wellness

by Bryan Pearson — President, LoyaltyOne

Target's new in-store wellness sections, called Connected Health, enable shoppers to track personal health information on handheld devices.

Retail report reveals the more delivery options, the better for retailers

May 12, 2016

Retailers considering reducing or streamlining shipping option might want to think again as a new report reveals a full range of options that consumers are…

Retail banks on recovery path but face disruptive challenges

May 12, 2016

Global retail bank revenue rose 3 percent last year, to hit nearly $1.6 trillion, and while the industry is on the path to financial recovery there are some…

Northwest Bank takes honors in customer satisfaction among retail banks

May 11, 2016

Northwest Bank attained the highest customer satisfaction among retail bankers in the Mid-Atlantic region, according to a new J.D. Power report.

Lowe's deploys new customer service

May 10, 2016

Lowe's ATGStores.com now offers Porch.com's installation and assembly services in 25 markets across the country.

European airport retailers redesigning to drive shopper interest and activity

May 10, 2016

Retailers in Europe airports are redesigning and deploying services to drive shopper interest and activity.

Report: Point of sale must go way beyond the purchase transaction

May 9, 2016

A new study claims the point of sale activity must transcend past a transaction and provide a personalized experience expected by consumers.

5 signs you're in a relationship with the consumer … or not

by Chris Petersen — Owner, IMS

The most important 'sale' made every day is building relationships.

Kohl’s first retailer melding Apple Pay, store charge card, loyalty program

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Kohl's customers can now tap Apple Pay to use their store charge cards and not miss out on earning loyalty rewards in the process.

Sears, American Apparel score big as least engaging brands

May 6, 2016

The top 10 least engaging brands includes some of the most prominent retail names, including American Apparel, Sears and Sports Authority, which filed for…

Virtual reality hitting Best Buy this week

May 6, 2016

Consumers interested in a virtual reality experience and wanting a live demo can get one at nearly 50 Best Buy locations this weekend.

Why POS is as valuable as electricity for the retailer

Running your wireless business without a point-of-sale system leaves you in the dark even more.

TD Bank ranks tops in customer satisfaction in Florida

May 6, 2016

The top Florida bank when it comes to overall customer satisfaction is TD Bank, according to the 2016 J.D. Power U.S. Retail Ranking Study.

Infographic: Why Mother's Day is a retailer's dream day

Mother's Day is one of the three favorite sales seasons for retailers, right behind the winter holidays and back-to-school season.

Payments key business strategy, reveals survey

May 5, 2016

More than two thirds of retailers consider payments, and the payment process and experience, a critical aspect of the business strategy but just over half…

MasterCard grocery app puts ordering right in the kitchen

May 4, 2016

The Groceries by MasterCard shopping app, integrated in the Samsung Family Hub refrigerator, lets consumers buy food from online FreshDirect and Shop Right…

Report: Customer attrition not a big concern for retailers, banks

May 4, 2016

The looming risk of losing customers isn't driving retailers and banks into action to stall such a trend, as just four in 10 are working to boost customer…

Latin America retailers embracing tech to drive customer experience

May 3, 2016

The evolving Latin America retail segment is embracing technology to spur sales and customer loyalty, with two thirds of retailers assessing shopper data to…