Confirmit partners with Affectiva to transform interactive customer experience

June 21, 2016

Confirmit, a London-based company, is partnering with Affectiva, to implement technology that allow for evaluations of participants' role of emotions in…

So long Siri ... Hello Alexa ... Goodbye privacy?

by Chris Petersen — Owner, IMS

It seems our lives are now filled with sexy sounding digital assistants all competing to serve us. The allure of the new digital assistants is that they are…

Talking With: Stratacache VP Jeff Griffin on digital media trends, the game-changer to come

by Lyle Bunn — Strategy Architect, BUNN

Retail experience industry expert Lyle Bunn talks with Jeff Griffin as Griffin joins forces with Stratacache,

Talking With: Visa digital executive about brand awareness, Pay with Amazon, and the IoT

by Will Hernandez — Editor, NetWorld Media Group

Mobile Payments Today sat down with Vish Shastry at the Shoptalk conference to discuss Visa Checkout and where the card network plans to take it in the coming…

Is Your Store Omni-Channel Ready?

HughesON delivers the powerful network to provide your business with the Omni-Channel experience.

Hughes powers Total Wine & More's Digital Customer Experience

Interview with John Jordan, chief customer officer discussing how Total Wine & More uses HughesON Digital Signage Solutions from Hughes to engage and educate…

How Hughes Networks Helps Improve Customer Engagement At Total Wine With Digital

Debbie Hauss, editor-in-chief chats with Hughes about customer Total Wine and how Hughes helps them to elevate the customer experience at their stores.

How Digital Video Improves Customer Engagement At Total Wine

John Jordan, SVP of customer experience & business development at Total Wine speaks with Debbie Hauss, editor-in-chief of RetailTouchPoints about his company’s…

NRF16: How retailers can be Omni Channel ready

Hughes speaks with Tim Denman, Sr. Editor of RIS news at #NRF16 about how retailers can be Omni Channel ready.

Call for entries: Bank Customer Experience tech awards

June 16, 2016

Networld Media Group is accepting entries for awards to be presented in conjunction with the Bank Customer Experience Summit (previously the ATM & Mobile…

Talking With: Amazon payments exec on connected experiences, Alexa and the IoT (Part 2)

by Will Hernandez — Editor, NetWorld Media Group

In part two of a chat with Patrick Gauthier, Mobile Payments Today speaks with him about cart abandonment, Amazon's role in mobile commerce and how the way we…

Cadillac Fairview rolls out new technology for retail center

June 16, 2016

Cadillac Fairview is providing turn-by-turn navigation, upgraded guest Wi-Fi and access to its CF SHOP! text concierge services in retail centers in…

The Container Store implements new Theatro wearable technology in 70 stores

June 16, 2016

Dallas-based storage and organization retailer The Container Store is using wearable technology that provides its employees with SKU look-up and immediate…

Alibaba chief: We’re not a retailer, and we will double revenue in 4 years

June 15, 2016

Alibaba Group has some big business aspirations, and the top one is to more than double revenue in the next four years, with a goal of hitting $1 trillion.

Talking With: Amazon payments exec on brokering consumer trust, solving customer pain points (Part 1)

by Will Hernandez — Editor, NetWorld Media Group

Mobile Payments Today sat down with Patrick Gauthier at the Shoptalk conference to discuss a wide range of topics including e-commerce, the checkout experience…

The Honest Company CEO: Innovation, focus are keys to success

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Initially a pure etailer, The Honest Company fast became a brand now found offline on mainstream retailer shelves. And it happened in just four years.

Study: 5 types of millennial shoppers pose challenges for retailers

June 14, 2016

There are five distinct millennial consumers, and each poses a challenge to today's retailer, according to Cue Connect’s report, "Consumer Moments of Truth.…

Why customer loyalty is way more than just offering a consumer discount

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Deploying a retail customer loyalty strategy is much more than just offering a discount: it's a connection between a consumer experience and the customer…

Better customer experience now on Subway's strategy menu

June 10, 2016

In a big step toward transforming the guest experience, Subway is creating a new internal division, called Digital, and launching a multi-year and…

Australia is Ikea's next test ground in online shopping strategy

June 10, 2016

Ikea's omnichannel strategy is expanding to Australia, its latest focal point for providing consumers an online shopping channel.