U-Vend, Ingram Micro team up on self-serve retail platform

September 3, 2015

Self-serve kiosks being launched in Canada will provide consumers a new channel for buying cell phones and phone accessories.

Why technology is the linchpin of the omni-channel strategy

by izge cengiz — product manager, monitise

The impact of technology may be the greatest game-changer of all. Consumers don’t even need to leave their houses to shop or can buy things on their daily…

Young shoppers want lowest price, seniors seek retailers who treat them nice

September 2, 2015

Price matters to the youngest of shoppers, but service quality matters to the older consumer.

Argo Tea talks exceeding tea-lover expectations while advancing product innovation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

It's not easy being a beverage player these days as consumers want everything from great flavors to healthy options, and increasing competition is only making…

RadioShack gift card court battle nears resolution with $40M settlement

August 27, 2015

Defunct retailer agrees to plan to refund a good number of consumers holding valueless cards.

CONNECT: How to get your app into the hands of millennials

by Cherryh Cansler — Publisher, FastCasual.com

Millennials will only keep 20 apps on a phone so the challenge is creating one that makes the cut.

Back-to-School: How retailers are tackling consumers' social network activity to engage customers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In our final segment of our 10-part Back-to-School series, the focus is on social networks and social influence and how retailers are adjusting marketing…

Abercrombie & Fitch: We're working hard to boost shopper experience

August 26, 2015

Despite not meeting analysts' earnings expectations the brand remains intent on boosting customer experience in next quarter.

CONNECT: The issues preventing widespread beacon deployment

by Will Hernandez — Editor, NetWorld Media Group

A recent panel at Networld Media Group's CONNECT Mobile Innovation Summit discussed beacon technology's role with retailers today.

Walgreens taps healthcare provider to run new clinics, boost customer communication capabilities

August 24, 2015

Walgreens takes outsourcing approach to boost medical clinic patient engagement.

Oracle buying up Maxymiser to drive mobile experience forward

August 24, 2015

Oracle is acquiring cloud-based software maker Maxymiser in its quest to optimize web and mobile customer experience.

Dickey’s Barbecue selling products in grocery stores

August 21, 2015

Dickey’s Barbecue Pit is selling its signature buttery rolls in 180 Jewel-Osco grocery stores throughout the Chicagoland area.

Abercrombie & Fitch creates new team to drive brand improvement

August 21, 2015

New brand leadership strategy will be a significant contribution to brand progress, say company leaders.

Restaurant to customers: Just pay what you think the meal is worth

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

What better experience can a diner have than tallying up their own meal tab?

Back-to-School: 4 ways retailers can cash in

by Bryan Pearson — President, LoyaltyOne

Retailers need to recognize the event of back-to-school shopping has changed. It’s no longer a mother-child outing shaped by retailers. Now students are…

Coca-Cola taps digital signage to find out 'What's in a Name?' in Times Square

by Christopher Hall — w, t

Coca-Cola collaborated with Posterscope, Clear Channel, ICUC and Google to produce a very personalized digital out-of-home campaign earlier this year in Times…

Newegg expands premiere membership sharing

August 20, 2015

Now four family members can share a Newegg membership and businesses can share memberships with employees.

Macy's multi-prong strategy targets boosting in-store, online experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Despite lackluster earnings in the second quarter, the retailer is taking some big strides in next months to regain market footing.

Digital signage teams with Coca-Cola to find out 'What's in a Name?' in Times Square

Coca-Cola collaborated with Posterscope, Clear Channel, ICUC and Google to produce a very personalized digital out-of-home campaign earlier this year in Times…

Why self-checkout kiosks won't eliminate the cashier anytime soon

August 19, 2015

Customers tend to rely on self-checkout kiosks only for small orders, as each additional item increases the chance of a technical problem, says an industry…