Customer Experience News & Media
5 'don’ts' and 1 ‘do’ for making the customer experience rich and robust
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Simple, common sense strategies in communicating with shoppers can prove rewarding for businesses and consumers.
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BCR group taps veteran for experience director role
October 5, 2015
Role will focus on integrating business strategy with customer experience.
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Brookstone launching digital signage 'Lift and Learn' product displays in mall stores
October 2, 2015
Brookstone, the retail chain specializing in new technologies and smart lifestyle products, is introducing dynamic digital retail displays at its Pheasant Lane…
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Pop-ups: From temporary to trendsetting.
by Ethan Whitehill — CEO, two west inc
Brands are using pop-ups to create eye-catching and exclusive encounters that shake up their customers’ routines and create buzz.
read nowKohl’s propels omnichannel, digital strategy to make shopping easier than ever
September 29, 2015
Kohl’s is launching a slew of omnichannel and digital strategies aimed at making shopping online and at its brick-and-mortar location easier than ever.
read nowPAR launches POS terminal for restaurant, retail deployments
September 28, 2015
The eighth-generation platform uses Intel processor technology to maximize performance and enhance guest experience.
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Will the future of retail be place, purple fairy dust or prime?
by Chris Petersen — Owner, IMS
The battle for core customers is heating up on many fronts
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Macy's targets millennial consumers with a special shopping experience
September 25, 2015
Special shopping section will even boast a 'blow dry bar' in the near future.
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Creating a personal experience: First steps and the best steps
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Experts offer up insight on what to do first in the personalization strategy and how to get started with some simple steps.
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The next era of retail disruption: Experience
by Emily Carroll — Marketing Manager, Prendi Pty Ltd
Retailers must embrace the latest disruption in retail, the experience, in order to keep up with ever-growing consumer expectations — and technologies such as…
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Online personal touch can prove as elusive as finding boat sneakers in the fall
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The personal experience can be missing at even the most tenured ecommerce retailers as a search for white sneakers reveals.
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The Irish are here, the Irish are here and why US retail should be worried
September 23, 2015
Primark sells retail goods very cheap, between 20 to 40 percent less than U.S. stores, and one analyst notes it's not good news the Irish company is now in…
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Creating a personal experience: Misconceptions, why data is a critical element
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The good news is that technology is making it an easier and more affordable strategy, but retailers need to have the right data. They can’t afford to push the…
read nowRetailers not too knowledgeable about top shoppers reveals new survey
September 21, 2015
Insightful and useful information on loyal consumers is lacking, reports new study.
read nowKohl’s looking to hire on nearly 70K for holiday shopping rush
September 21, 2015
Seasonal workers will take roles in stores, fulfillment centers and credit operations.
read nowEmerson takes a model approach to retail systems research and technology development
September 21, 2015
Simulated retail environment will foster greater systems and controls innovations.
read nowWalmart hiring 60K employees for holiday season workforce
September 21, 2015
The bottom line will be a bit bigger given the minimum-wage increase put into place earlier this year.
read nowAmazon expands delivery service in southern California
September 21, 2015
The etailer is also boosting delivery service for items purchased at local Los Angeles stores.
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Securing the retail experience: Tips to avoid the disastrous data breach
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Shoppers love convenience, but as one security expert relates, convenience should never be viewed as more important than data and transaction security.
read nowSaks, Lord & Taylor sign on for American Dream
September 18, 2015
The American Dream mega complex will boast retail, restaurants and entertainment when it opens in summer 2017 and expects to welcome 40 million visitors each…
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