Customer Experience News & Media
Navigating the crossover: Fast casualization of the restaurant industry
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Switching into fast casual dining requires more than getting food to the table quicker. It demands new strategies from menu decisions to customer experience…
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Tips, advice on preparing the brand for unit expansion
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Brand unit and location growth requires capital and resources, but there are some other critical aspects as well, according to several successful franchise and…
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Walgreens first to integrate rewards into Apple Pay
November 5, 2015
Walgreens has more than 85 million active Balance Rewards members.
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Target aims to revamp food supply chain strategy, store closures loom as well
November 5, 2015
Target, facing pressures from online and brick-and-mortar competitors, is shuttering over a dozen failing stores and aims to revamp its food-supply chain…
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Building the brand culture: It’s all about empowering employees
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Establishing a 'cult' philosophy in building a robust brand culture isn't a bad thing. In fact, it's one of several valuable and viable approaches.
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Going beyond the discount with new approaches to spur brand loyalty
by Travis Wagoner — Editor, Networld Media Group
Retailers seeking to reward shoppers can tap new loyalty program approaches to attract new customers, boost revenues and provide memorable experiences for…
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Email marketing remains a viable customer experience tool
by Travis Wagoner — Editor, Networld Media Group
Email is ubiquitous personally and professionally, which means email marketing is far from dead.
read nowWalmart: We’re going to make shopping easier than ever
November 3, 2015
Retailer expects a huge wave of mobile devices hitting its online store this season.
read nowAmazon kicks off Black Friday weeks ahead of top shopping day
November 2, 2015
Amazon is setting its own Black Friday season, by kicking off holiday deals as November arrives.
read nowREI shuttering stores Black Friday, urges fans, workers to enjoy the outdoors
November 2, 2015
Outdoor retailer REI is closing its doors to shoppers and urging employees, as well as consumers, to enjoy the biggest shopping day of the year in the outdoors.
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ICX Symposium: What's guiding your digital media value?
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Today's consumer is a visual consumer who expects interactive communication and has about an 8-second attention span -- and the customer experience is no…
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ICX Symposium: Transforming retail with responsive store
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
When it comes to a successful interactive customer experience today’s businesses must focus on finding a balance as there is often a big mismatch between a…
read nowLowe’s going virtual with in-store consumer design, preps 3D printer for space station
October 30, 2015
Retail home improvement player Lowe’s is going virtual with a consumer-facing design service and also plans to be the first retailer to push product into space.
read nowWatch out Amazon: Wal-Mart prepping drone delivery service, seeking fed's approval
October 30, 2015
Amazon's drone service will have a big competitor as Wal-Mart is seeking federal approval for such delivery approach as well.
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ICX Symposium: The customer experience is about technology + emotion
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Today’s interactive customer experience is morphing quickly into an emotional consumer experience —and while technology is obviously a necessary part it’s not…
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ICX Symposium: Data analysis drives the interactive customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Data is the foundation for the customer experience effort and there are various tools an enterprise can use to collect, assess and analyze data to enhance the…
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ICX Symposium: The future is here (it's just unevenly distributed)
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
There is a tidal wave of disruption happening across every industry with the intersection of technology innovation and fast-changing customer expectations, and…
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FCES15: The changing course of consumer behavior
by Travis Wagoner — Editor, Networld Media Group
Consumers of all kinds have a nearly endless array of options from which to choose, whether they're purchasing furniture, cars, housewares, or any good or…
read nowICX Association kicks off Symposium series in Atlanta
October 27, 2015
The two-day event aims to help B2C brands prepare for the next generation of computing technology, which promises to deliver the capability to engage and…
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Will McDonald's be the catalyst for the next era of retail disruption?
by Emily Carroll — Marketing Manager, Prendi Pty Ltd
Is McDonald's the catalyst for disruption in the fast food and retail industries alike? According to this digital signage blogger, the latest disruption in…
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