Digital wallets: How merchants can tap mobile platforms to draw in shoppers

Can mobile wallets help customers and merchants? Yes, but just going 'mobile' is half the equation.

Zenput plugs in new task-management features to drive consistent store experience

August 18, 2015

Streamlined project management features promise to save time and money.

Walmart earnings expectations not as robust mid year

August 18, 2015

Investments pressuring earnings expectations.

Target deploys beacon technology to boost customer experience

Using the Target iPhone app, customers can get insight on sales and special deals during pilot program.

Store design: It just keeps getting smarter… and sexier

by Ethan Whitehill — CEO, two west inc

There's no question that today's shoppers want to be wowed. Tech-savvy and design-smart, they're looking for interactive and visually appealing experiences…

Staples debuts entrepreneurial product portfolio

The seven winners of the Crowd2Shelf tech innovation contest are within consumers' reach at Staples.com.

Beauty retailer hits omnichannel strategy head-on

August 12, 2015

Sephora is launching a subscription beauty box service and the move is getting applause from industry watchers.

Consumers love the personal touch in email marketing

August 12, 2015

Taking time to customize that email strategy can pay off for retailers.

Back-to-School: Reports reveal what’s hot, what’s not and consumer trends

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumer shopping reports reveal some new trends and why consumer activity will be down a bit compared to a year ago.

Macy, Bloomies expand same-day delivery markets

August 7, 2015

Macy’s and Bloomingdale’s delivering same-day delivery to nine more market locations.

Lowe's goes small in the Big Apple, new store format designed for city dwellers

August 7, 2015

Lowe's is going small and tapping interactive technology to make its first New York city store as customer friendly and engaging as possible.

Tesla Model X seat tweak adjusts sales, vehicle delivery strategy

August 6, 2015

Ensuring a smooth ride for those enjoying the electric SUV back middle seat doesn’t come without some bumps.

Witness: The crumbling tenents of quality customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Was it a social experiment? No clue, but it clearly wasn't a warm fuzzy consumer interaction.

Fashion brand taps analytics to drive customer experience to higher level

August 5, 2015

Apparel merchant Marine Layer signs with RetailNext to gain customer insight.

Dear Amazon: Reneging on Prime does not make for a good customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When you sign up and pay for an annual service the only update or change should be one that benefits the subscriber. Otherwise it's pretty much called a gyp by…

Engaging the millennial shopper: It's not easy but it can be done

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Getting millennials on board as loyal customers isn't just about tweeting, posting and sharing the latest products on Instagram.

Lululemon brews unique approach for luring male shoppers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Lululemon obviously believes the way to building a bigger male consumer base is all about crafting the right beer.

Back-to-School: Making shopping easier key to driving customer loyalty, engagement

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumers rely on lists for back-to-school shopping, so helping them find what they need as easily as possible enhances the store experience and drives loyalty…

6 dos and don’ts of successful loyalty programs

by Cherryh Cansler — Publisher, FastCasual.com

Loyalty programs are a standard form of marketing by retailers these days, whether they’re done digitally or via old-fashioned punch cards. All programs are…

Tesla engages electric car customers to drive sales, save costs

July 31, 2015

Referral program success could prove valuable for Tesla and its customers, while driving down car costs.