Strategic employee scheduling boosts consumer experience, bottom line

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Workforce scheduling tools not only forge a better employee-employer connection but can enhance the customer experience, save money and let a retailer tap the…

Sears launches service melding online shopping with in-store expertise

October 27, 2015

Online consumers seeking home appliance insight can now easily connect with knowledgeable associates with in-store appointment service.

FCES15: The evolution of restaurant technology

by Travis Wagoner — Editor, Networld Media Group

There has been a massive evolution in the use of technology within the past decade, the past five years — and even within just the last year. There are no…

Consumers will spend more holiday shopping online and spend more money this year

October 26, 2015

This holiday season consumer will be shopping online more than last year and spending more than in 2014.

AT&T flagship store's interactive tech going nationwide, starting in Texas

October 26, 2015

AT&T's new store in Lubbock, Texas, has been designed so customers can explore and interact with the latest technology via digital signage and interactive…

Microsoft retail flagship opens doors in NY

October 26, 2015

It’s opening day today for Microsoft’s first flagship retail location on Fifth Avenue in Manhattan.

Retailers: Tech is big hurdle in advancing business, driving forward

October 26, 2015

Old cranky point-of-sale systems are a big obstacle in driving the retail business forward, but a new system isn't the silver bullet, retailers acknowledge in…

FCES15: How beverages factor into the restaurant customer connection

by Travis Wagoner — Editor, Networld Media Group

Beverages are an important aspect of the consumer dining experience. Being on trend is key to success, say experts.

How Walmart teamed up to drive a successful Halloween candy offering

October 23, 2015

Love the pecan pie M&M? You can thank the world's biggest retailer.

ICX Symposium: Intel talks the responsive revolution in retail

by Scott Slucher

The ICX Symposium in Atlanta later this month will feature a session featuring an Intel executive addressing the transformation of retail through responsive…

FCES15: Why design is key to customer engagement

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Design is a key aspect for the customer experience and plays directly into the "corporate soul" and building a relationship with customers.

ICX Symposium: Buying into retail's emotional economy

The ICX Symposium in Atlanta later this month will feature a session featuring two executives from MaxMedia addressing retail's emotional economy. ICX…

GameStop shuttering doors on Thanksgiving

GameStop joins Staples in closing down for the November holiday.

Punchh, CiCi's Pizza partner to develop loyalty app

October 16, 2015

Punchh, a brand-centric mobile customer engagement platform for restaurants, is teaming up with CiCi’s Pizza to build a loyalty app.

Should we make the holiday shopping season a 365-day effort, or not?

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There's more than one trend hitting this holiday season and the impact may just change everyone's retail experience. But will it be for the good or for the bad?

Frank Mayer and Associates taps Wilsonart for display needs

October 13, 2015

Frank Mayer and Associates is partnering with Wilsonart on a new line of surface materials.

ICX Symposium: Chick-fil-A, Fiserv, HomeDepot.com execs set to talk future of CX

The ICX Symposium in Atlanta later this month will feature a keynote address from three friends, executives at major brands, talking about the future of…

The elements that matter most in the retail customer shopping experience

There are four key shopping customer experience elements, out of 27 tested, that rose to the top in a recent study.. Can you guess which took top ranking?

Poor inventory control equates to shopper disappointment, lost sales for retailers

October 12, 2015

A whopping 81 percent of consumers experienced an "out-of-stock" experience in the past 12 months, resulting in lost sales for retailers and lots of…

How Homebase's content strategy is driving stronger customer engagement

Taking a 'scorched earth' strategy is expensive, time consuming and challenging for retailers aiming to boost customer engagement and ecommerce. There are…