Bluefin chief talks customer-centric strategy, retail product offerings

Frank Pisano, CEO at Bluefin, a longtime digital signage veteran, shares insight on his first year at the helm, Bluefin’s customer-built strategy and the…

Australian sports enterprise deploys Mashgin self-checkout kiosks

February 6, 2024

The Adelaide Oval, a sports ground in Adelaide, Australia has deployed 20 self-checkout kiosks from Mashgin.

Pivotree exec shares insights on frictionless commerce for retail

Pivotree’s Sean Daley talks to Retail Customer Experience editor Judy Mottl about their frictionless commerce solutions and how they allow retailers to deliver…

Free returns a loyalty driver for retailers

February 2, 2024

Retailers offering free return programs are seeing solid customer loyalty as 72% of shoppers stay loyal to brands offering the perk.

Omni Hotels & Resorts taps Jeff Doane as COO

February 1, 2024

Jeff Doane has been named chief commercial officer for Omni Hotels & Resorts.

Freshpet leverages chatbot to drive consumer trust, deeper customer relationship

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Freshpet went searching for a better way to provide a high-touch service to consumers. At the same time, the pet food brand wanted to streamline workflow…

Gaining the competitive edge in retail with AIoT technology

Retailers are under constant pressure to outperform their competition. In order to differentiate themselves, retailers must prioritize superior customer…

How QSR’s benefit from Givex’s unified hospitality operating system

Givex’s Richard Bernans talks about their fully integrated and interoperable solutions for restaurants that include point-of-sale, self-ordering kiosks and…

Givex kiosk helps restaurants improve operational efficiency and customer experience

Richard Bernans, managing director at Givex, demonstrates the company’s enterprise kiosk solutions for restaurant operators.

How to curate a comprehensive end-to-end customer experience

by Rob Mobsby — Digital Director, Everything Branded

Constantly learning from customers can help guide retail decisions on how to expand or refine operations to fit evolving needs.

Returns posing big challenge for retailers

January 30, 2024

More then half, 69%, of retailers and brands view product returns as a significant business challenge.

Signifi's Michael Harrison talks with Retail Customer Experience Editor, Judy Mottl

Michael Harrison, vice president of strategic accounts and a managing partner with Signifi Solutions, spoke with Judy Mottl, editor of Retail Customer…

CVS Health shuttering Target pharmacies

January 29, 2024

CVS Health is planning to close dozens of pharmacies located within Target retail stores early this year.

E-commerce lessons for 2024 customer loyalty

by Térence Delahaye — Co-founder and COO, Shipup

The key to securing long-term business success in the e-commerce domain lies in forging lasting relationships.

Creating retail omnichannel experiences for Gen Alpha

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gen Z was the digital native consumer. Gen Alphas are digital ninjas that are early to adopt and leverage the latest tech and that means a big pivot for…

Costco reportedly testing membership card scanners

January 25, 2024

Costco is reportedly testing a membership card scanner, according to a report at Costco Insider.

3 tips for defusing retail shopping tension

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the holiday shopping season is prime time for combustible interactions within the store environment, retailers can avoid the scenario year round with a…

Lifestyle brand Saucony debuts challenge-driven experience

January 24, 2024

Performance running lifestyle brand Saucony has launched the Marathumb Challenge, a branded experience to help users "outpace doom scrolling," with physical…

BBC: Self-checkout a failure

January 23, 2024

The BBC has joined the media chorus citing the poor performance of self checkout retail kiosks.

Enabling connected shopper journeys through AI

by Chris Todd — Sr. Manager of Demand Generation, CallTrackingMetrics

Supporting the connected journeys now essential for retailers requires overhauling outdated digital workflows struggling to uphold continuity standards.