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Customer Experience News & Media

How mobile is set to impact the 2009 holiday retail season

In what is another challenging holiday season for retailers, mobile marketing and advertising provide a very welcome bright spot.

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How discounting is hurting retailers

When retailers lower prices without asking customers to give up something in return, confusion results and sales are negatively impacted.

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Report: Consumer definition of value is changing

December 2, 2009

The shopper experience study underway by The Integer Group and M/A/R/C Research reveals that electronics and department stores continue to see the largest…

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Retailers tackle 2010 with technology

Retailers are seeking technologies that do for any product category what mannequins do for apparel—show the customer how to bring many items together into a…

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Blockbuster Express kiosks coming to Manhattan Duane Reade locations

November 30, 2009

NCR Corp. today announced the deployment of its Blockbuster Express DVD-rental kiosks in 200 Duane Reade drugstore locations in Manhattan. The kiosks offer DVD…

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The changing face of Black Friday

The weekend after Thanksgiving remains the biggest shopping event of the year, but the reasons customers pack the stores are changing.

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Shifting retailers respond to new 'season of discontent'

Smart retailers are combating the tough times with an organizational shift to a customer-centric focus.

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JCPenney bringing back Doghouse campaign

November 18, 2009

One of last year's most successful viral retail campaigns is ready for its comeback: JCPenney announced that it is bringing back its "Beware of the Doghouse…

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Training for unit-level success for holiday 2009

Products may be set, but people can improve. Here are four practical ways retailers can leverage front-line employees this holiday season.

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All-in-One Panel PCs: Digital Signage Made Simple

Digital signage network operators want high-powered capabilities, but many do not have the time or resources to invest in a complex digital signage system.

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Electronic Arts opens a store for a single product

November 17, 2009

Talk about having limited SKUs — video game forum NeoGAF has spotted a pop-up store dedicated to a single product, Electronic Arts' Wii workout software "EA…

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At the Microsoft store, staffers break into song and dance

November 17, 2009

Blogger Brad Slavin recently wrote about a visit to the Shops at Mission Viejo mall, which is notable as one of the locations for the new Microsoft retail…

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First look: Inside the Microsoft retail store

A visit to the first Microsoft store reveals that comparisons to Apple are like apples and oranges.

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E-tail Clinic: BestBuy.com

The electronics retailer's site has properly integrated in-store pickup, but less-than-relevant cross-sell intelligence.

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Five things any retailer can learn from Apple

While most retailers can't lean on Steve Jobs for help with reinvention, there are lessons that all can learn from the Apple/Disney partnership.

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The Digital Signage Show: Inside Target's digital signage network

Target's interactive media team reveals some success factors of the company's Channel Red in-store digital media network.

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Forecast: Smaller inventories, more price cutting for the 2009 holidays

November 10, 2009

The line between outlet stores and mainstream retail is blurring this holiday season as even upscale and luxury chains ratchet back their inventories and slash…

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Gallery: In Japan, barcodes can be beautiful

by James Bickers — Editor, Networld Alliance

November 10, 2009

Blog The Dieline has run a gallery of barcodes designed by the firm D-Barcode, and they truly beg the question of why more brands aren't doing this. After all…

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Report: Social media, mobile phones are key retail influencers this year

November 10, 2009

Digital advancements continue to drive a new approach to shopping, with social media and mobile phones emerging as key influencers this holiday season…

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NRF releases crowd management guidelines for retailers

November 8, 2009

As one of the busiest shopping days of the year approaches, retailers are focusing on one key component of their holiday plans: crowd control. With the help…

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