Kiosk turns wine shoppers into experts

A popular tourist attraction improved customer satisfaction and employee training with an innovative wine-information kiosk

Zain launches 'store of the future' in Bahrain

Wireless service provider's new flagship store is an interactive retail experience.

AT&T opens new Experience Store

March 25, 2009

JOHNSON CITY, Tennessee — AT&T announced a new way to shop for and experience an array of communications and entertainment services with the official…

The Benefits of Retail Kiosks

Few industries stand to gain more from self-service than retail. Learn how to get the most from kiosks and other digital merchandising technologies.

The psychology of color at retail

Cultural, demographic differences play crucial roles in color design for the retail environment.

Opinion: 12 ways to maximize the customer during a recession

The author of Retail Business Kit for Dummies weighs in with tips on how to get more out of each customer interaction and drive repeat business.

ShopYourWay merges Sears, Kmart multichannel experiences

March 15, 2009

HOFFMAN ESTATES, Ill. — Sears Holdings Corp. announced the unification of its multichannel services under an initiative dubbed ShopYourWay. Both Sears and…

Queue management targets the last stage of the purchasing process

Discipline blends design, engineering and technology to maximize efficiency and reduce walk-aways.

Complimentary passes offered for KioskCom, The Digital Signage Show

March 10, 2009

TRUMBULL, Conn. — JD Events, the company behind KioskCom Self Service Expo and The Digital Signage Show, announced that it will provide qualified end-users…

Digital Signage Expo Featured Exhibitors: The software and content providers

As content was a focus of the pre-show day and expo, we highlight the featured content providers and the software that drives it.

First Gamer Doc video game store in Delaware celebrates grand opening

March 2, 2009

BEAR, Del. — Gamer Doc, the retail video game store franchise that delivers a new and interactive customer experience, will be celebrating the grand opening of…

Order online, pickup in-store boosts sales

March 1, 2009

Internet Retailer: As competition for retail sales increases, in-store pickup of online orders is emerging as a more important opportunity for multi-channel…

Discounters snag upscale customers, but do they build loyalty?

Newly frugal shoppers may love the savings at discount stores, but they're not loving the experience.

Opinion: Don't confuse customer service with customer experience

by James Bickers — Editor, Networld Alliance

February 23, 2009

Forrester analyst and prolific customer experience blogger Bruce Temkin writes about the need to keep a clear distinction between customer service and…

Phone company upgrades in-store experience with interactivity, signage

February 22, 2009

JEEDDAH, Saudi Arabia — When 200 of retail's top designers, editors and vendors cast their votes for the most influential store designs of 2008, Mobily's use…

Putting your best customers to work for you

The best retailers don't just serve their customers — they put them to work, on behalf of the organization.

Five ways retailers can use Microsoft Tag today

by James Bickers — Editor, Networld Alliance

Redmond's new mobile barcode app offers some incredible flexibility for creative marketing — and it is available and ready to use right now.

Companies waking up to customer experience

February 12, 2009

vnunet: The vast majority of organizations are embarking on multi-channel marketing strategies, despite only a small number currently having the ability to…

Kiosk acceptance and managing change

February 12, 2009

Self-service technology can improve the experience for shoppers, but helping everyone accept the machines if half the battle     

PROFILE: When the shoe fits

February 12, 2009

Zappos CEO continues tradition of unparalleled customer service