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Customer Experience News & Media

Retailers get hands-on with new tech

Attendance at KioskCom, The Digital Signage Show up from fall.

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Gallery: Major electronics retailer bringing digital signage to 200 stores

October 16, 2008

ISTANBUL, Turkey — Teknosa, the largest electronics retailer in Turkey, announced that it will implement digital signage networks in roughly 200 of…

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Billpay tech coming to checkout lanes

October 16, 2008

BROOKFIELD, Wis. — Fiserv Inc., a leading provider of information technology services to the financial industry, announced it has partnered with PayScan…

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KIOSKCOM: Intava announces smart phone capability

October 15, 2008

NEW YORK — Touchscreen design company Intava announced today at The Digital Signage Show at KioskCom its new smart phone integration capability. The company's…

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KIOSKCOM: Fujitsu releases end-to-end digital media solution

October 15, 2008

NEW YORK — Fujitsu Computer Products of America Inc., Fujitsu Components America Inc. and Fujitsu Transactions Solutions Inc. have announced the Fujitsu…

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NCR unveils SelfServ 60 line

The company pulls the sheet off its new point-of-decision kiosk.

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Hastings selects Fry for new online experience

October 14, 2008

ANN ARBOR, Mich. — Fry Inc., a wholly owned subsidiary of MICROS Systems Inc. and leading e-commerce solutions provider, announced it has been selected to…

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NCR to resell Experticity assisted selling solution

October 14, 2008

DAYTON, Ohio — NCR Corp. announced that it has signed a global reseller agreement with Experticity, the pioneer of live on-screen expert sales and customer…

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NRF, Retail Customer Experience announce pavilion partnership

October 14, 2008

LOUISVILLE, Ky. — NetWorld Alliance, publisher of Retail Customer Experience magazine and RetailCustomerExperience.com, and the National Retail Federation…

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C-Store TV Network expands

October 12, 2008

DETROIT — Destination Media announced from the NACS Show that the much anticipated C-Store TV network expanded to additional locations in Los Angeles and…

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Rockport online experience gets social bookmarking, parametric navigation

October 12, 2008

KING OF PRUSSIA, Pa. — The Rockport Company LLC has redesigned Rockport.com through its partnership with GSI Commerce Inc. Providing Rockport users with a…

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IBM publishes report on customer shopping preferences

October 9, 2008

WEST LAFAYETTE, Ind. — IBM announced the findings of a survey of nearly 4,300 U.S. and U.K. consumers that revealed insights into consumer behaviors…

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KioskCom Europe: Lines blur between digital signs, kiosks

Integrated touchscreens, networked signage hint at convergence.

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Research: Most retail Web sites fail basic usability test

October 7, 2008

Internet Retailer: To gauge the quality of online customer experiences, Forrester Research analysts recently reviewed 1,200 Web sites, including e-commerce…

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LACOSTE celebrates anniversary with mobile store-in-store environment

October 7, 2008

CHESTNUT RIDGE, N.Y. — MC2, an exhibit, environment and event producer, is working with LACOSTE S.A. on a special mobile store-in-store environment to…

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AT&T creates online version of its Experience Store

October 6, 2008

Telephony Online: AT&T has launched a beta version of its Online Experience Store, taking its brick-and-mortar presence virtual. With a new 3-D shopping…

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Best Buy opens store designed for women

October 6, 2008

DENVER — Best Buy has opened a new store in Denver, built in partnership with the local community it will serve on a daily basis. While designing the store…

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Scheels, PlayNetwork create multimedia experience store

October 5, 2008

REDMOND, Wash. — PlayNetwork announced that Scheels, experts in "all-sports superstore" retailing, leveraged the company to provide custom music, digital…

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The great indoors

by Rebecca Barnes

October 1, 2008

REI courts eco-savvy consumers wiht sustainable store design.

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Men's 'shopping shrines' court lifestyle dollars

October 1, 2008

Forbes: While women are cutting back on discretionary purchases, men are still buying. According to the NPD Group, a retail market research firm, sales in…

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