Tapping the wisdom of crowds

Crowdsourcing gives retailers a way to learn customer needs, wants.

Fred Meyer goes HD

September 25, 2008

In-Store Marketer: Fred Meyer has outfitted its electronics departments with a new high-definition digital signage network. Custom content is being developed…

Opinion: Most loyalty programs use the wrong incentives

September 22, 2008

Wall Street Journal: The biggest problem with loyalty programs, according to two professors of management science, is that most retailers adopt a…

Kodak unveils new experiential store design

September 22, 2008

COLOGNE, Germany — Eastman Kodak Company today unveiled its new "KODAK EXPRESS Experiential Store" design, which creates a new photo retailing paradigm for…

Expert: Retail sector undergoing extreme makeover

September 18, 2008

BUSINESS EDGE (Canada): Major Canadian retailers are redesigning their stores in a bid to become more service-oriented and tech-savvy. Anson Lee, director of…

Short may not be sweet for online product descriptions

September 18, 2008

SMART COMPANY (Australia): A recent online retail customer experience survey found that around 60 percent of top e-commerce sites used very brief product…

Best Buy opens first Mobile store in Canada

September 17, 2008

(Canada) MarketNews: The store concept is focused on selling mobile phones, contracts and accessories, but there are a few differentiating factors that will…

L.L.Bean to open retail store in Beijing

September 16, 2008

FREEPORT, Maine — L.L.Bean, a leading U.S. retailer of outdoor gear and apparel, says it plans to open its first store in China this month.   According to a…

Tokyo's largest electronics store deploys YodobiTV Network

September 15, 2008

TOKYO — Scala, a provider of end-to-end solutions for the connected signage market, has announced it is working with Tokyo's largest retail consumer…

Web tools to help reach customers

by Tracy Kitten — Editor, AMC

Retailers use Web tools to localize content and touch a broader audience.

CCEO? Companies weigh adding chief customer-experience officers

September 11, 2008

ClickZ: When Gartner analyst Ed Thompson spoke at his company's CRM Summit, he discussed the trend of uniting customer-experience initiatives in a single…

iPhone used to hook customers

Innovation must meet standard etiquette and privacy best practices.

Lesson for retail? Obama's veep text misses 50% of subscribers

September 7, 2008

When Barack Obama promised a text message as the means by which he'd announce his selection for vice president, the news was seen as a coming-of-age for…

Store hosts wedding of employee, customer

September 7, 2008

Fayetteville Observer: Weddings are common enough. But one in a retail store? That's the love story of Vanessa Thomas and Christopher Romano, who were married…

PGA Tour Stores work toward growth through customer experience

September 3, 2008

Atlanta Journal-Constitution: PGA Tour Superstores are not going to leave growth to a stroke of luck. The five-year-old golf and tennis chain, with 10 stores…

The power of virtual shopping

by Tracy Kitten — Editor, AMC

Virtual environments allow retailers to test new store strategies.

Urban Outfitters emphasizes 'cool,' lets employees design the store

August 26, 2008

Wall Street Journal: Amid the worst consumer-spending slump in years, Urban Outfitters Inc. has been racking up big sales and earnings gains without putting…

Gaps closing between consumer multichannel expectations, retailer readiness

August 25, 2008

COLUMBUS, Ohio — Sterling Commerce, an AT&T Inc. company, today released the results of a recent survey that shows that the gaps are closing between…

Using the VIP treatment as retail differentiator

August 24, 2008

The Age (Australia): Butlers, concierges, valets, stylists and personal assistants who will pick out a sweater for your pooch — these and more will be offered…

DSE East coming to Philadelphia

Digital signage's largest tradeshow spins off an East Coast convention.