United Oil president eyes unique, unconventional store designs

February 4, 2009

Convenience Store News: Ron Appel, president of United Oil, could be called a dreamer. He is constantly imagining an array of highly creative and individually…

Zonik brings customer interaction to the forefront of its in-store experience

February 3, 2009

Display & Design Ideas: New, experiential retail concepts never seen before in the West are finding great success in the East. One such venture is Zonik…

Digital download tech takes aim at DVD rental kiosks

Warner Bros. and Paramount have become the first major studios to allow retail digital delivery. Does the agreement signal a new business model for movie…

NRF: Stu Armstrong on in-store digital media

At retail Big Show, the president of the Digital Signage Association delivered 11 reasons to deploy in-store media.

New research reveals the best retail customer experiences of the year

January 19, 2009

LOUISVILLE, Ky. — Retail Customer Experience magazine announced the publication of its inaugural Best Retail Customer Experiences report, a comprehensive…

Study: Customer experience is No. 1 retail priority in 2009

January 18, 2009

Multichannel Merchant: According to Retail Horizons: Benchmarks and Forecasts, a study released by the National Retail Federation at its annual convention…

Quividi unveils gender-aware fragrance dispenser

January 18, 2009

PARIS — Presensia and Quividi announced that they have developed TargetScent, an innovative solution that makes it possible to dispense fragrances according…

NRF's Sonic Bar highlights retailing innovations

by James Bickers — Editor, Networld Alliance

The high-concept concept store gave attendees a taste of retail's future — one that is available today.

NRF sees green with eco-friendly concept store

by James Bickers — Editor, Networld Alliance

At this year's Big Show, attendees got a glimpse of what a truly environmentally friendly store might look like, and how it would operate.

Microsoft opens new Retail Experience Center

The fully functional store environment will serve as an incubator for customer experience ideas and technologies.

NRF: Clarity unveils POS 'Innovation Lane'

January 12, 2009

NEW YORK — Clarity Consulting today presented its "Innovation Lane" — a new POS technology concept system featuring Windows Embedded POSReady 2009 and unified…

Top 10 customer experience resolutions for the New Year

by James Bickers — Editor, Networld Alliance

January 4, 2009

Bruce Temkin, customer experience blogger and vice president with Forrester Research, has just published his Top 10 resolutions companies should be making in…

NRF preps the Customer Experience Pavilion

by James Bickers — Editor, Networld Alliance

This year's Big Show to emphasize real-world tools for shaping the customer experience.

COVER: Where retail rocks

January 4, 2009

The complete guide to NRF's Customer Experience Pavilion.

London retailers set up 3-D virtual shops

December 28, 2008

The Times (London): An ambitious new scheme to duplicate online the real-life experience of a shopping expedition in central London is promising to transform…

Photo gallery: The retail windows of Christmas 2008

by James Bickers — Editor, Networld Alliance

The retail window display is a fixture of holiday merchandising, and nobody does it better than New York City.

Behind-the-scenes at retail experience designer Miller Zell

December 23, 2008

The Atlanta Journal Constitution: Based in Atlanta is a secret weapon for some of the nation's top consumer brands. Think Wal-Mart, Coca-Cola, Johnson &…

Grocery stores stepping into the financial services world

by James Bickers — Editor, Networld Alliance

Recent additions to Kroger's financial services product line see the company moving into territory traditionally dominated by banks.

Mobile 'sat nav' features drive shoppers into stores

December 21, 2008

Times Online: The high street is fighting back with high-tech devices to lure customers away from the Internet and back into shops. Shoppers will be able to…

Carphone Warehouse starts measuring customer experience

December 18, 2008

Retail Week: Carphone Warehouse is the latest retailer to work with Fizzback to assess the experience it provides to customers. Fizzback's technology allows…