Customer Experience News & Media
7-Eleven pilots Siri voice for contactless fuel
June 25, 2020
7-Eleven Inc. has launched a pilot to test contactless fuel purchases at its gas stations using voice commands at select stores in North and South Orlando…
read now7-Eleven pilots Siri voice commands for contactless fuel
June 24, 2020
7-Eleven Inc. has launched a pilot to test contactless fuel purchases at its gas stations using voice commands at select stores in North and South Orlando…
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6 steps for retailers in this crisis and the next
by Ed Valdez — Partner & CMO, Chief Outsiders
Ed Valdez, partner and CMO with Chief Outsiders, shares six steps and additional strategies that retailers should use to lead their business through the…
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To boost the customer experience increase departmental collaboration
by Joe Schultz — Vice President of Sales, Harbor Industries
Joe Schultz, vice president of sales at Harbor Retail, explains why to be successful retailers need to build a sense of collaboration and camaraderie and…
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Mastercard to tokenize Amazon transactions
June 19, 2020
Mastercard Inc. is rolling out a program to boost transactions on Amazon, as customers in 12 countries across the Americas, Europe and the Middle East will now…
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Apple reopening NYC stores this week
June 18, 2020
Apple Inc. is re-opening its New York City stores this week but shoppers will need to make an appointment as walk-ins are not welcome.
read nowCOVID-19 quashes automated c-store Bodega
June 16, 2020
Stockwell AI, a company launched in 2017 as Bodega that raised at least $45 million for its app controlled vending machines, has fallen victim to COVID-19…
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Selling behind a mask: Connecting while social distancing
by Liz Cichowski — President, Learning Means Business, Inc.
Liz Cichowski, a senior instructional designer, retail industry expert, at Learning Means Business Inc., offers up tips for helping retail associates engage…
read nowTRAX Analytics deploys smart airport restrooms at Hartsfield-Jackson Airport
June 16, 2020
TRAX Analytics, an IT solutions provider for airports, has deployed its smart restroom solution throughout the Hartsfield-Jackson Atlanta International…
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Walmart goes self-checkout at Arkansas store
June 15, 2020
A Fayetteville, Arkansas Walmart store is deploying self-checkout counters to provide a quicker transaction experience as well as a safer one for consumers in…
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Walmart launches marketplace with Shopify partnership
June 15, 2020
Walmart and Shopify are partnering on the retailer's newest selling platform called Walmart Marketplace.
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DIY efforts, recreation activity driving auto product sales
June 15, 2020
Warm weather, stay-at-home mandates and social distancing is proving to be a win for those selling automotive products as consumers are busy with DIY projects…
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Automated retail veteran develops small footprint kiosk for impulse sales
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Kiosk veteran Eduardo Alvarez has developed a concept building and operating small footprint kiosks in high traffic locations that do not typically have a lot…
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How data is powering a retail evolution during the COVID-19 pandemic and beyond
by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands
John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc. explains why the most successful retailers will be those with an actionable data strategy…
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Panasonic, PopID partner to bring facial recognition to retailers
June 12, 2020
Panasonic Corporation of North America and PopID, a Cali Group company, have partnered to bring facial recognition ordering and payment processes to both the…
read nowLas Vegas debuts QR payment codes, touchless ticket kiosks for parking
June 11, 2020
The city of Las Vegas has introduced touchless payment options as gaming reopens in Nevada, according to a news3lv.com report. Motorists will be able to scan…
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COVID-19 impact on imports easing up, claims NRF report
June 9, 2020
While the COVID-19 impact to import is lessening, projected figures regarding imports are still below last year levels, according to a National Retail…
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Instacart, C&S Wholesale Grocers team up online, same-day delivery
June 9, 2020
C&S Wholesale Grovcers, Inc., the biggest grocery supplier in the U.S., is partnering with online grocery delivery service Instacart to provide e-commerce…
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Are touchscreens worth it during COVID-19?
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
As the world continues to tackle the COVID-19 pandemic, customers are starting to change their habits, especially when it comes to germs and touching surfaces.
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Webinar offers insightful strategy for retailers in the 'new normal' of business
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free on-demand informative webinar, sponsored by LogMeIn, offers critical insight for retailers getting back to business in the wake of COVID-19.
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