Customer Experience News & Media
Where are chatbots heading in 2020? Everywhere
by Priya Iyer
Priya Iyer, chairman and CEO, Vee24, shares insight on where chatbots fit into the customer experience and why the technology is becoming a critical piece of…
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How COVID-19 is changing the customer experience in retail
by Ron Lutz — Chief Retail Officer, Miller Zell
Ron Lutz, chief retail officer at Miller Zell, shares insight on why retailers, as they emerge from the current state, must focus on rebuilding brand loyalty…
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Navigating COVID-19: Getting back to business post COVID-19
In this week's HP-sponsored podcast on how COVID-19 is impacting the retail segment Retail Customer Experience contributing podcast host Bradley Cooper shares…
Presented by HP Inc.
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Moving closer to consumers in the age of social distancing
by Praful Karanth — Retail & Supply Chain Industry Advisor, SAP
Praful Karanth, retail and supply chain industry advisor, SAP, explains why retailers need to consider new ways to acquire consumer attention in ways that are…
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Building customer loyalty in the post COVID-19 retail environment
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Peter Paine, head of retail partnerships at Cover Genius, shares tactics for retailers striving to get back to business in the wake of COVID-19 and explains…
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Cash back marketing drives spend, reveals study
May 12, 2020
Dangling a cash back offer to customers will lead to increased consumer spend, according to a Dosh study conducted by The Center for Generational Kinetics.
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80% of U.S. SMBS expect long-term impact from COVID-19
May 12, 2020
A good majority of small business owners expect to be dealing with a long-term impact to the business due to COVID-19.
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Albertsons partners with Nuance Communications on engagement effort
May 11, 2020
Albertsons Companies, Inc., a U.S. food and drug retailer, is teaming up with Nuance Communications, Inc., to boost digital support to online grocery customers.
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Dutch supermarket deploying electronic shelf label technology
May 11, 2020
Dutch cooperative supermarket chain Plus Retail is tapping Pricer AB, based in Sweden, to deploy a electronic shelf label platform.
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Southwest grocer Homeland deploys Toshiba self-checkout solutions
May 11, 2020
Homeland, an Oklahoma City-based grocer serving the Southwest, has begun deploying Toshiba's latest point-of-sale and self-checkout systems, according to a…
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4 ways loyalty programs can drive digital engagement
by Brett Narlinger — Senior Vice President, Global Commece, Blackhawk Network
Brett Narlinger, head of global commerce at Blackhawk Network, explains why if retailers aren't leveraging loyalty programs to connect with their hard-won…
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Sephora expands payment options
May 8, 2020
Beauty retailer Sephora is expanding its payment options for U.S. customers in a partnership with payments and shopping provider Klarna.
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Loyalty a leading indicator of J. Crew Chapter 11 filing
by Robert Passikoff — Consultant, Brand Keys
Robert Passikoff, president, Brand Keys, Inc., shares insight on how loyalty, and a declining projectory, can lead to the predicament J. Crew now finds itself…
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Gap opening 800 stores by month's end
May 7, 2020
Gap Inc. is sharing its strategic plan to re-open 800 stores by the end of May starting with a small numberr of Texas locations this week.
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Fashion retailer boosts inventory, fulfillment with AI
May 7, 2020
Canadian fashion retailer Simons is optimizing its inventory and fulfillment processes with the help of AI and predictive analytics technology from Retalon.
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Is retail customer research worth the time during COVID-19 pandemic?
by Glyn Luckett — Commercial Director, TTi Global a Division of GP Strategies
Glyn Luckett, commercial director, TTi Global Research, a division of GP Strategies, shares his expertise on how retailers should approach customer research…
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Navigating COVID-19: Retailers protecting employees, shoppers
In this week's HP-sponsored podcast on how COVID-19 is impacting the retail segment Retail Customer Experience contributing podcast host Bradley Cooper shares…
Presented by HP Inc.
listen now
Big adapting ahead for retailers striving to succeed in post-COVID-19
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
COVID-19 is transforming retail in unprecedented fashion and moving forward the customer experience will be transformed as well. Keith Jelinek, managing…
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Lowe's celebrates isolated moms with flower baskets
May 5, 2020
Home improvement and gardening retailer Lowe's is teaming up with Uber and small business growers to provide flower baskets to moms that are sequestered and…
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Casino installing temperature check kiosks in wake of COVID-19
May 4, 2020
The Chumash Casino Resort in Santa Ynez, California will have contactless, temperature checking kiosks installed for employees and guests in the coming weeks…
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