80% of U.S. SMBS expect long-term impact from COVID-19

May 12, 2020

A good majority of small business owners expect to be dealing with a long-term impact to the business due to COVID-19.

Albertsons partners with Nuance Communications on engagement effort

May 11, 2020

Albertsons Companies, Inc., a U.S. food and drug retailer, is teaming up with Nuance Communications, Inc., to boost digital support to online grocery customers.

Dutch supermarket deploying electronic shelf label technology

May 11, 2020

Dutch cooperative supermarket chain Plus Retail is tapping Pricer AB, based in Sweden, to deploy a electronic shelf label platform.

Southwest grocer Homeland deploys Toshiba self-checkout solutions

May 11, 2020

Homeland, an Oklahoma City-based grocer serving the Southwest, has begun deploying Toshiba's latest point-of-sale and self-checkout systems, according to a…

4 ways loyalty programs can drive digital engagement

by Brett Narlinger — Senior Vice President, Global Commece, Blackhawk Network

Brett Narlinger, head of global commerce at Blackhawk Network, explains why if retailers aren't leveraging loyalty programs to connect with their hard-won…

Sephora expands payment options

May 8, 2020

Beauty retailer Sephora is expanding its payment options for U.S. customers in a partnership with payments and shopping provider Klarna.

Loyalty a leading indicator of J. Crew Chapter 11 filing

by Robert Passikoff — Consultant, Brand Keys

Robert Passikoff, president, Brand Keys, Inc., shares insight on how loyalty, and a declining projectory, can lead to the predicament J. Crew now finds itself…

Gap opening 800 stores by month's end

May 7, 2020

Gap Inc. is sharing its strategic plan to re-open 800 stores by the end of May starting with a small numberr of Texas locations this week.

Fashion retailer boosts inventory, fulfillment with AI

May 7, 2020

Canadian fashion retailer Simons is optimizing its inventory and fulfillment processes with the help of AI and predictive analytics technology from Retalon.

Is retail customer research worth the time during COVID-19 pandemic?

by Glyn Luckett — Commercial Director, TTi Global a Division of GP Strategies

Glyn Luckett, commercial director, TTi Global Research, a division of GP Strategies, shares his expertise on how retailers should approach customer research…

Navigating COVID-19: Retailers protecting employees, shoppers

In this week's HP-sponsored podcast on how COVID-19 is impacting the retail segment Retail Customer Experience contributing podcast host Bradley Cooper shares…

Presented by HP Inc.

Big adapting ahead for retailers striving to succeed in post-COVID-19

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

COVID-19 is transforming retail in unprecedented fashion and moving forward the customer experience will be transformed as well. Keith Jelinek, managing…

Lowe's celebrates isolated moms with flower baskets

May 5, 2020

Home improvement and gardening retailer Lowe's is teaming up with Uber and small business growers to provide flower baskets to moms that are sequestered and…

Casino installing temperature check kiosks in wake of COVID-19

May 4, 2020

The Chumash Casino Resort in Santa Ynez, California will have contactless, temperature checking kiosks installed for employees and guests in the coming weeks…

Why personalizing customer experience is essential to brand building

Gordon Darling, VP, product development, ITK Solutions Group and Theodore Rose, principal, Applied Retail Transformation and special consultant to ITK, share…

Managing COVID-19 Impact: How tech helps retailers scale in the wave of omnichannel-to-single channel disruption

by Dipesh Hinduja — Director, Mobile Solution Architecture, Stratix Corp

Dipesh Hinduja, mobile solutions architect at Stratix, maps out three critical mobile programs that can retailers on the recovery path from COVID-19.

At-risk shoppers are priority at Whole Foods Market

April 30, 2020

Whole Foods Market, a supermarket chain owned by Amazon, is putting the elderly, disabled and high-risk consumers to the front of the line as COVID-19, the…

Simon Mall Group getting ready to reopen dozens of properties

April 29, 2020

The biggest U.S. mall owner and operator, Simon Property Group, is getting ready to open dozens of malls across nearly a dozen states.

Navigating COVID-19: Hear the latest on how the pandemic's impacting the retail sector

This week brings news of a second round of federal funding for retailers struggling to stay in business during the coronavirus pandemic as well as insight from…

Presented by HP Inc.

5 ways essential retailers can become more essential in wake of COVID-19

Alexis Vera, executive vice president at IDL, offers up five strategies for retailers deemed "essential" to help consumers and retailers interact in safe and…