Customer Experience News & Media
COVID-19 drives grocery shoppers to self-checkout
April 8, 2020
Nearly two-thirds of consumers are changing their grocery shopping habits in response to the worldwide COVID-19 pandemic, according to a recent consumer survey…
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Deloitte strategy experts: Cloud services bode big rewards for retail segment
by David Linthicum, chief cloud strategy officer and Jerry Hoberman, principal, Deloitte Consulting LLP, Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Deloitte Consulting LLP's Chief Cloud Strategy Officer, David Linthicum, and Jerry Hoberman, principal, share insight on how and why cloud adoption and…
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Grow your retail business with new customer trends
by Rekha Brar — Founder and Owner, Blossom Box Jewelry, Blossom Box Jewelry
Rekha Brar, founder and owner, Blossom Box Jewelry, shares tips and her tactics for driving customer engagement and why it's so important to reach shoppers the…
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In the midst of a retail apocalypse, these 4 strategy shifts can pay off
by Hadar Paz — CEO, Powerfront
Hadar Paz, CEO of Powerfront, outlines four moves retailers can make to keep business moving forward and customer experience strong.
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Publix rolls out contactless pay to all stores
April 6, 2020
Publix, a Lakeland, Florida-based grocery chain, is rolling out contactless payment to all stores, including its organic GreenWise Market, as part of a…
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Why retailers leveraging robotic process automation will rule e-commerce
by Rohan Thambrahalli — Founder, UpstartWorks
Rohan Thambrahalli, founder and president at UpstartWorks, offers insight on the value of robotic process automation and how it's proving to be a disruptive…
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ADUSA donates $10M for COVID-19 relief
April 3, 2020
Ahold Delhaize USA, parent company of Food Lion, Giant Food, The Giant Company, Hannaford brands and Stop & Shop, is donating $10 million in funds for a…
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Office Depot launches same-day delivery
April 3, 2020
Office Depot Inc. is offering same-day delivery from about 1,100 Office /Depot and OfficeMax locations.
read nowMercato offers free grocery delivery to senior consumers
April 3, 2020
Online grocery e-commerce platform Mercato is eliminating delivery fees through the first week in May.for those 60 years or older.
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Why syndication is key for brands investing in immersive commerce
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, shares how a tech powerhouse is tapping web-based 3D and AR to develop and deliver innovative online content…
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Marriott data breach involves up to 5.2M frequent guests
April 1, 2020
Marriott International Inc. is contacting up to 5.2 million guests regarding a data breach, the company's second major incident since 2018.
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Customer loyalty starts with getting the retail website right
by Tara Bartley — Industry Marketing, Akamai
Tara Bartley, senior manager, industry marketing at Akamai, shares insight on how retailers can do better when it comes to attracting new customers and keeping…
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Best Buy in contactless service mode
April 1, 2020
In an effort to keep employees and customers safe as the coronavirus pandemic rages on, electronic giant Best Buy has implemented contactless curbside service…
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Kohl's extends temporary closure timeframe in light of COVID-19
April 1, 2020
Calling it "unprecedented times," Kohl's is extending the timeframe of its temporary store closures given the ongoing and expanding COVID-19 outbreak in the…
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Walmart checking workers' temperature before shifts
April 1, 2020
In an effort to stem the ongoing and expanding COVID-19 pandemic, Walmart is taking workers' temperatures at stores and warehouses. Anyone with a temperature…
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COVID-19: How retailers can overcome the challenges of a pandemic
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Mike Rittler, head of retail card services at TD Bank, shares insight on what the coronavirus event is doing to the small and large retailer and how businesses…
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The real reason customers leave (and how to stop them)
by Glyn Luckett — Commercial Director, TTi Global a Division of GP Strategies
Glyn Luckett, commercial director, TTi Global Research, a division of GP Strategies, believes the key to revealing and understanding exactly what makes your…
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Amazon Prime delivery experiencing big delays due to COVID-19
March 31, 2020
What once was overnight or even a one-day delivery wait for Amazon Prime members is now weeks to a month due to the impact of COVID-19.
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Kroger launches senior shopping hours in Georgia
March 31, 2020
Supermarket grocery chain Kroger is deeming one hour every morning as senior shopping time.
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Why content is the foundation for a successful e-commerce shopping experience
by James Bathgate — VP of Implementations, Searchspring
James Bathgate, vice president of implementations, Searchspring, explores different ways retailer content can establish the brand as an expert voice, build…
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