Customer Experience News
Pandora deploys digital receipts for UK locations
March 14, 2017
Jewelry brand Pandora is deploying digital receipts at its 220 U.K. locations and the Ecrebo technology is enabling the brand to capture customer data at point…
read nowBrick-n-mortars still top channel for consumers
March 13, 2017
More than half, 56 percent, of U.S. consumers prefer a brick and mortar shopping channel and 93 percent of customer journeys involves multiple channels…
read nowSimon deploys interactive mapping to boost customer experience
March 10, 2017
Retail real estate giant Simon has deployed digital interactive mall maps on all its websites in a quest to help shoppers easily navigate the company's retail…
read nowAnother retailer taking small-format store approach
March 9, 2017
In a quest to draw more millennial consumers, Dollar General is launching a new smaller store format called DGX.
read nowBankers will spend more on CX this year, reveals report
March 8, 2017
The banking industry is planning to expand spend on customer experience initiatives with more than half boosting the CX budget, according to a new Computer…
read nowCostco, Dillard's tops in satisfying consumers, reveals report
March 6, 2017
When it comes to customer satisfaction, department store Dillard's and Costco are tops, with both scoring 83 out of 100 on the American Customer Satisfaction…
read nowAmazon AWS outage impacts dozens of online retailers
March 6, 2017
Though Amazon's e-commerce site did not suffer any downtime or sales loss, more than 50 online retailers did when Amazon's web services experienced a big…
read nowReport: Wal-Mart piloting convenience store strategy
March 3, 2017
Wal-Mart is reportedly piloting a convenience store in Texas, complete with hot dogs and the familiar ICEE machine found at other top brand convenience…
read nowBeer, wine may soon hit Amazon Go store shelves
March 1, 2017
Shoppers will likely soon be able to pick up wine and beer while browsing the salad, food and snack aisles at Amazon Go store in Seattle.
read nowAmazon expands food delivery service
February 28, 2017
Washington, D.C. Amazon Prime members can now get deliveries from 150 restaurants, including Osteria Morini, Bolt Burgers, Pizza Mart and Maketto, according to…
read nowReport: Apple aiming to expand NYC store
February 27, 2017
Apple plans to more than double the size of its Fifth Avenue, New York City store, which is well-known for its glass cube design.
read nowTiffany & Co on hunt for new CEO
February 27, 2017
Tiffany & Co Chairman and former CEO Michael Kowalski is back in the CEO role for an interim period now that its most recent CEO, Frederic Cumenal, has…
read nowStudy: Customer service supplants sales as job No. 1 in retail banking
February 24, 2017
Boosting sales results is no longer job one for North American banks. These financial institutions now believe cultivating customer relationships is their top…
read nowTarget pulls back on innovation, claims report
February 24, 2017
In the wake of not-so-great sales, Target reportedly is culling down on technology innovation including the shuttering of a start-up effort.
read nowUnisys rises to omnichannel banking challenge with Elevate
February 24, 2017
Unisys Corp. has unveiled Elevate by Unisys, an end-to-end digital banking software platform and suite of applications designed to deliver an omnichannel…
read nowIgnoring personalization can cost a retailer, reveals survey
February 23, 2017
Better customer experience can boost a retailer's revenue by 5 percent and retailers missed out on $150 billion in payback last year in failing to provide…
read nowCustomer experience top priority in supply chain operations
February 22, 2017
More than half of retailers, 67 percent, view customer experience as top importance when it comes to supply chain performance and decision making.
read nowResearch: More big companies are gungho on CX
February 22, 2017
A new Temkin Group report reveals customer experience investments are on the rise and good return-on-investment last year is spurring greater attention and…
read nowSurvey: Big opportunity for retailers embracing chatbot technology
February 17, 2017
Retailers have big potential for boosting customer satisfaction and driving better overall customer loyalty if they embrace chatbots and text messaging.
read nowNordstrom most popular retailer, reveals survey
February 14, 2017
Nordstrom may not be popular with President Donald Trump but it is among consumers, ranking tops as the favorite fashion retailer for the fifth year in a row…
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