Customer Experience News
Ziosk teams with Main Event Entertainment to enhance guest experience
May 26, 2017
Ziosk, maker of an ordering, entertainment and pay-at-the table tablet, and Main Event Entertainment, the bowling-anchored dining and entertainment…
read nowEx-Amazon guru now hard at work revamping Target strategy
May 25, 2017
Improving real-time delivery is the focus of Arthur Valdez's leadership role at Target as the ex-Amazon executive strives to help Target catch up when it comes…
read nowStudy: Consumers not happy with resolution experience
May 24, 2017
A new inContact study revealed that customers are not getting the 'fast resolution' expected in today's retail commerce environment and companies must improve…
read nowForman Mills taps Aptos Singular Commerce to drive growth strategy
May 24, 2017
Off-price retailer Forman Mills aims to expand and is deploying the Aptos Singular Commerce cloud-based suite as part of its growth strategy.
read nowHuman interaction key to customer experience, reveals research
May 23, 2017
Trading human interaction for total automation may save money but it's not going to win a retailer any points with consumers.
read nowBrick-and-mortar retail showroom boasts online mattresses only
May 18, 2017
Given the success of online mattress sales it's obvious not every consumer needs to physically test out a bed before making a purchase.
read nowReport: Amazon, Google are most loved brands
May 18, 2017
The two most loved brands in America are Amazon and Google.
read nowWegmans, Publix are tops with grocery shoppers, reveals study
May 17, 2017
Shoppers' favorite grocery stores in the U.S. are Publix and Wegmans, which landed in a first-place tie in a new Market Force study.
read nowTarget to test new restock strategy, next-day delivery in Minneapolis
May 16, 2017
In a quest to get orders into the hands of customers faster than ever, Target is prepping a new delivery and restocking approach that it hopes to pilot in…
read nowDelta to test face scanning kiosks for checking baggage
May 16, 2017
Delta will test a face scanning kiosk for baggage check at the Minneapolis-St. Paul International Airport this summer, according to CNN.
read nowConnecticut supermarket boosts sales with recipe/coupon kiosk
May 15, 2017
Geissler's Supermarkets in East Windsor, Connecticut uses a recipe/coupon kiosk with a printer and has started printing coupons and hanging them in front of…
read nowMillennials likely to bail on banks, card companies in case of false declines
May 12, 2017
Iovation, a provider of device-based consumer authentication and fraud prevention solutions, has released findings from its study of the effects of false…
read nowAmazon dominating voice-control speaker realm, claims report
May 12, 2017
Amazon is a dominating etailer on many fronts and now it's dominating the voice-controlled speaker technology realm, according to a eMarketer research.
read nowIBM study finds current in-store and digital experiences fail to improve customer experience
May 11, 2017
An IBM study reveals current digital experiences in stores fail to improve customer experience. IBM surveyed 507 brands in 25 countries and found that the…
read nowPersonal experience, mobile shopper insight are retailer priorities
May 10, 2017
In a quest to provide a more personal experience, and better understand the mobile consumer, retailers are increasingly focused on new tools and strategies to…
read nowAmazon debuts fresh grocery delivery in Berlin
May 9, 2017
Amazon Prime subscribers in Berlin, Germany are now enjoying fresh grocery delivery, according to a Reuters report.
read nowCoach buying Kate Spade for $2.4B
May 9, 2017
Coach is buying fashion icon Kate Spade in a $2.4 billion deal to create what Coach calls a "leading luxury lifestyle company."
read nowStudy: Personalization gets respect but little deployment action
May 8, 2017
New research reveals that while a large number (95 percent) retailers understand the value of personalilzed marketing not a big number of retailers are…
read nowWhole Foods advances 365 concept into new stage
May 5, 2017
Whole Foods Markets has developed a 2.0 version of its 365 store concept and opening the first location in Texas.
read nowElite Manufacturing develops 3-sided outdoor kiosk
May 4, 2017
Elite Manufacturing Technologies, a provider of precision sheet metal components and assemblies, has developed a three-sided outdoor kiosk using 65-inch…
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