Customer Experience News
Report: Voice assistant technology growth more than doubles
April 19, 2017
Homeowners are loving Internet of Things voice assistant technology as a new report reveals adoption of such tools more than doubled from 2015 to 106.
read nowBig IoT adoption on horizon, claims new report
April 19, 2017
Seven in 10 retailers will be investing in Internet of Things technologies as a way to improve customer experience, according to the newly released 2017 Retail…
read nowLids Sports Group launches new mobile app focused on loyalty
April 19, 2017
The new Lids Access Pass app is the latest move by the omnichannel sports licensed retailer to drive greater customer loyalty, providing shopper rewards, deals…
read nowClothing retailer goes with Aptos platform to drive seamless customer experience
April 13, 2017
Brooklyn-based J.McLaughlin, an American clothing and accessories retailer, is using the Aptos Singular Commerce cloud platform to foster a better omnichannel…
read nowNAC knocks new FICO findings on card compromise at nonbank ATMs
April 10, 2017
The National ATM Council Inc. is questioning — for the second year in a row — FICO statistics concerning card compromises at retail ATMs in the United States.
read nowIoT and its promise to change the customer journey faces one big hurdle
April 6, 2017
The Internet of Things boasts big potential for the customer experience, the customer journey, digital commerce and companies striving to better understand…
read nowAI may one day be the modern bank teller
April 5, 2017
A new Accenture survey reveals four in five bankers believe artificial intelligence will be the prime channel for customer interaction by the year 2020.
read nowPersonalization, customer reviews driving better customer experience
April 5, 2017
A new Astound Commerce study, focusing on key drivers impacting e-commerce and customer experience, reveals personalized product recommendations, customer…
read nowAmazon's new Virginia center will hire on 1K workers
April 5, 2017
Amazon is expanding its fulfillment center footprint in Virginia, as it plans to open a new center in Clear Brook.
read nowThe Container Store taps Yotta to boost e-commerce performance, security
April 4, 2017
The Container Store, which sells storage and organization products, is tapping the Yotta software-as-a-service platform to boost ecommerce performance and…
read nowUK retailers not delivering on customer experience, claims report
April 3, 2017
A new Eptica study reveals U.K. retailers are not providing a rewarding customer experience despite the fact consumers are more likely to buy if they have a…
read nowTulip Retail, True Fit team up on a personal shopping experience
April 3, 2017
Tulip Retail and True Fit are partnering to foster a more personal in-store shopping experience and working with fashion brand kate spade to pilot the store…
read nowTarget aims to serve the harried and the browsing shopper
March 31, 2017
Target is planning to revamp its store design to not only better serve those running in for a quick item but those who love to browse all its aisles.
read nowAI crucial to humanizing branch experience, report says
March 30, 2017
In traditional banks, basic transactions continue to migrate from physical to digital channels, leading to major changes as banks redesign their branch…
read nowStudy: Consumers receptive to chatbots
March 30, 2017
A majority of consumers are comfortable talking with a chatbot yet only a fraction have engaged with one, according to the 2017 Mobile Consumer Report from…
read nowAmazon Go store hits some glitches
March 28, 2017
The public unveiling of Amazon's Go store, which features no cashiers, is being delayed due to some technical glitches, according to a Market Watch report.
read nowSupermarket puts nutritionists into the aisle
March 24, 2017
In a quest to provide better customer service and enhance the shopping experience, one supermarket is expanding its staff of nutritionists in store locations.
read nowBritish market offers a special check-out lane for shoppers suffering from dementia
March 24, 2017
A British supermarket chain, Tesco, is piloting a new check-out line for shoppers suffering from dementia or Alzheimer's in order to make the shopping…
read nowRetailers losing big bucks by not getting personal, reveals survey
March 21, 2017
Retailers could boost revenue by 5 percent if they stepped up their game when it comes to customer experience and providing personalized service.
read nowRetailers eager to embrace IoT, automation high on investment list
March 16, 2017
Retailers are hungry for Internet of Things technology with 70 percent of decision makers ready to make changes to adopt IoT and 65 percent planning to invest…
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