Customer Experience News
Amazon offers free Prime to town as film award celebration
May 3, 2017
Those living in Manchester, Massachusetts who don't have a Amazon Prime membership will be getting a free one very soon.
read nowConsumers feel misunderstood by retailers, claims study
May 3, 2017
Just 61 percent of consumers believe companies understand their needs and that less than stellar percentage is leading to fading loyalty.
read nowATM, branch, mobile, online ... or all of the above?
May 2, 2017
Digital channels notwithstanding, branches still have a significant effect on customer satisfaction across all age groups, according to the J.D. Power 201…
read nowUnited aims to boost customer experience with some big changes
May 1, 2017
United Airlines, in the wake of a disastrous customer interaction and a few other poorly handled customer experiences, is revamping its policies when it comes…
read nowBloomie’s gets its yoga on to lure shoppers
May 1, 2017
New York City's Bloomingdale's staged a huge free yoga class this past weekend in an effort to draw new shoppers and yoga clothing enthusiasts.
read nowPapa Murphy's tests the delivery waters via Amazon Prime
April 28, 2017
Seven Papa Murphy outlets in Oregon are testing delivery of the chain's take-and-bake products with Amazon Prime members in Portland and Seattle, according to…
read nowRestaurant AI study gathers guest experience data
April 28, 2017
SYNQ3 Restaurant Solutions recently announced the results of a test of AI automated speech recognition technology, VIA Analytics. The test monitored restaurant…
read nowConsumers love mobile browsing but mobile purchasing not so much
April 28, 2017
Delays in website load times are a prime reason today's mobile shoppers aren't purchasing via a mobile device as much as they are using the device for product…
read nowCanadian FI rolls out Pepper the Humanoid Robot for customer service
April 28, 2017
Whether it's totally cool or a tad creepy is a matter of debate; either way, Pepper, the humanoid robot created by SoftBank Robotics America is now on staff at…
read nowShoppers favor digital over associates in product data search
April 27, 2017
A good number of consumers rely on a mobile device, rather than insight from a store associate, when it comes to researching a product and 77 percent are using…
read nowWine retailer taps 3Cinteractive platform to create better mobile experience
April 26, 2017
Total Wine & More, a leading independent retailer of fine wines, is teaming with 3Cinteractive and its Switchblade platform for mobile coupon redemption…
read nowRetailers failing at personalization, claims study
April 26, 2017
Less than half of retailers are successfully driving a personalized consumer experience and even fewer are using advanced strategies to customize the shopping…
read nowYETI debuts first flagship boasting unique experience
April 25, 2017
Premium cooler and drinkware brand YETI's first flagship location in Austin, Texas boasts an engaging patron atmosphere aimed at inspiring shoppers to get out…
read nowClothing retailer aims to make shopping more fun for men
April 24, 2017
A male clothing retailer is striving to make shopping more fun for male customers, providing sports viewing and whiskey sipping for those shopping for new duds.
read nowInMoment names new CEO, debuts new CX intelligence tool
April 24, 2017
InMoment has appointed Andrew Joiner as its new CEO and has debuted Discover, an analytics tool for monitoring and mining structured and unstructured customer…
read nowCustomer engagement provider taps Amazon Alexa in feedback effort
April 21, 2017
Rant & Rave, a customer engagement company, is using Amazon's cloud-based Alexa to help clients access real-time customer feedback.
read nowNordstrom taps Infor solution to boost omnichannel capabilities
April 21, 2017
Fashion retailer Nordstrom is tapping Infor Rhythm for Commerce to be more nimble, quick and consistent across its sales channels.
read nowPacketZoom helps Sephora boost mobile connection, image views
April 20, 2017
Sephora is aiming to boost consumer mobile engagement and sales among international customers with a new launched mobile shopping app and the integration of…
read nowAnalyst: What Macy's needs to do to rally
April 20, 2017
Macy's needs to draw more mall traffic, adapt to changing shopper trends and get faster at customer service, according to a retail analyst.
read nowAptos study highlights successful omnichannel engagement strategies
April 20, 2017
Personalization and prioritizing cross-channel data consistency are two key strategies retailers are taking to boost omnichannel customer engagement, according…
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