Customer Experience News
Wegmans, Publix, Trader Joe's rank tops with retail grocery consumers
April 15, 2016
Yet Market Force study reveals Trader Joe's popularity is dipping a bit with shoppers.
read nowMost consumers not big IoT fans, reveals new survey
April 14, 2016
Those using home Internet of Things technology are eager for more but the majority of consumers aren't big on IoT just yet.
read nowRetail executives lag in driving customer experience strategy, reveals new research
April 13, 2016
Company leaders are lagging in focusing on customer-centric strategies and there's a lack of trust between the C-level and mid management in making change.
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Recon Instruments teams up with Frank Mayer and Associates on merchandising strategy
April 13, 2016
Recon’s smart eyewear finds a home in a smart innovative display program.
read nowDigital divide in the digital supply chain environment
April 11, 2016
Consumers are expecting better service when it comes to product inventory, yet a new study reveals that most retailers aren't up to speed.
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Toronto retail center aims to make the day for customers
April 8, 2016
A Toronto shopping center is kicking off a new marketing and customer engagement effort and it's all about 'making' the day for consumers.
read nowIdea boards at Wayfair getting lots of consumer love
April 8, 2016
Consumers are enjoying Wayfair.com's idea board functionality and it's helping the retailer's mobile app revenue stream.
read nowIKEA advances expansion strategy in Canada
April 8, 2016
IKEA's latest distribution center has opened in Mississauga, Ontario.
read nowKroger expands online ordering, pickup service into major markets
April 7, 2016
Consumer embracement of the ClickList service is prompting Kroger to expand the service.
read nowLowe's, Macy's are best when it comes to retail Wi-Fi
April 6, 2016
The best retail Wi-Fi can be found at restaurant chains and fast food outlets.
read nowBrick and mortar remains prime experience aspect in building loyalty
April 1, 2016
The initial in-store retail experience is critical in developing customer loyalty.
read now'Hungry Buddy' promises to make dining alone a more engaging experience
March 29, 2016
The experience of dining alone is about to change, at least for patrons of Jack In The Box.
read nowRetail jewelry leader enjoying consumer diamond demand
March 29, 2016
Consumers went jewelry shopping big time in 2015.
read nowStudy: Retailers need to retool in-store strategy, embrace the smartphone consumer
March 28, 2016
If they want to survive and succeed today's retailers must embrace the smartphone consumer, revamp the in-store strategy and become a true omnichannel retailer.
read nowFrozen food brand changes up name, store signage, design
March 18, 2016
Canada's M&M Meat Shops is now M&M Food Market as the frozen food brand is making big strides to reinvent its brand.
read nowIngenico Group taps veteran leader for director role
March 18, 2016
Suzan Denoncourt is the new managing director for Canadian operations at Ingenico Group.
read nowWhole Foods' ambitious delivery service in play
March 16, 2016
Whole Foods hopes to double stores offering Instacart delivery service.
read nowGreen Beacon taps CRM guru for customer experience role
March 15, 2016
Michael Hammons, a customer relationship and experience management expert, is taking on a newly created role at Green Beacon.
read nowDon’t miss: Free webinar offers holiday sales season tips, advice, strategy insight
March 15, 2016
A free one-hour webinar offers valuable insight on optimizing on the biggest retail sales season of the year.
read nowMarketResponse reveals adaptive CX opportunities at ICXA Symposium
March 11, 2016
The capstone session at the recent ICX Association Symposium featured 'The Domain of Shopping' study, which identified six distinct shopping segments based on…
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