Customer Experience News
TD Bank ranks tops in customer satisfaction in Florida
May 6, 2016
The top Florida bank when it comes to overall customer satisfaction is TD Bank, according to the 2016 J.D. Power U.S. Retail Ranking Study.
read nowPayments key business strategy, reveals survey
May 5, 2016
More than two thirds of retailers consider payments, and the payment process and experience, a critical aspect of the business strategy but just over half…
read nowMasterCard grocery app puts ordering right in the kitchen
May 4, 2016
The Groceries by MasterCard shopping app, integrated in the Samsung Family Hub refrigerator, lets consumers buy food from online FreshDirect and Shop Right…
read nowReport: Customer attrition not a big concern for retailers, banks
May 4, 2016
The looming risk of losing customers isn't driving retailers and banks into action to stall such a trend, as just four in 10 are working to boost customer…
read nowLatin America retailers embracing tech to drive customer experience
May 3, 2016
The evolving Latin America retail segment is embracing technology to spur sales and customer loyalty, with two thirds of retailers assessing shopper data to…
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Princely retail experience remains strong at Minnesota home furnishings shop
May 2, 2016
Minnesota retail storefront also a shrine to the man called Prince.
read nowSears Canada reinvention brings leadership, IT overhaul
May 2, 2016
Sears Canada is revamping its leadership ranks, deploying new technology and driving a cultural change in the quest to drive sales, profits and consumer…
read nowAmazon expands university pickup strategy
April 29, 2016
University of Connecticut students and faculty now have their own Amazon pickup location, the first in the state.
read nowGot an innovative retail idea? Walmart wants to hear about it
April 29, 2016
Innovators aiming to reshape and reinvent retail experience have an opportunity to pitch ideas and technologies to the world's biggest retailer.
read nowUS Bank launches loyalty app pilot
April 29, 2016
U.S. Bank has launched Deal Local, a mobile app designed to help local businesses attract new customers and build loyalty with existing customers through deals…
read nowAmazon expands Prime Now restaurant delivery
April 27, 2016
San Francisco diners seeking a meal can now access a new restaurant delivery service launched by Amazon via its Prime Now program.
read nowMTN South Africa hires on customer experience leader
April 27, 2016
Isabella Naidoo is the new chief customer experience officer at MTN South Africa.
read nowBarneys goes personal and to the cloud to boost customer engagement
April 26, 2016
Barneys New York is using a new personalization technology to boost customer experience at its new flagship Manhattan location.
read nowSurf merchandise retailer develops own store scent, custom sound
April 26, 2016
Few retailers boast their own scent and the short list now includes surf clothes and merchandise retailer Billabong.
read nowMacy’s, Home Depot lead top retail brands ranking
April 22, 2016
Retailers Macy’s, DSW Shoes and Best Buy ranked as the top three, respectively, in the Harris Poll 2016 Brands of the Year EquiTrend Study.
read nowRetailers slagging in omnichannel efforts, reveals report
April 22, 2016
The Periscope research reveals nearly half of retailers acknowledge omnichannel strategies are not progressing fast enough.
read nowVisa aims to enhance checkout experience for card holders
April 22, 2016
The company is upgrading software to spur faster transactions involving chip-embedded cards.
read nowPeople's United Bank shines at customer experience, report reveals
April 21, 2016
Millennial small business owners may bring big disruption to the banking industry, reveals report.
read nowPOS provider payworks launches customer engagement platform
April 20, 2016
Engage is a new platform that links payment transaction data to shoppers' profiles, which can help in the development of customer engagement solutions.
read nowStat of the Week: Consumers flee online retailers if information is hard to find
April 15, 2016
If retailers don't make information easy to get the online shopper doesn't hang around long.
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