Customer Experience News
Neiman Marcus shoppers can now charge in more ways than one
June 1, 2016
Neiman Marcus wants to make sure customers can enjoy mobile devices while shopping and is deploying phone charging stations nationwide to make it happen.
read nowPersonalized email content campaigns focus of new partnership
May 31, 2016
Bluecore and Olapic are partnering up to provide retailers with an authentic, real-time personalized email campaign option, featuring user-generated content…
read nowNew brand leaders taking helm at Abercrombie & Fitch
May 31, 2016
Abercrombie & Fitch has named two new brand presidents.
read nowAmazon opening second fulfillment center in Joliet
May 27, 2016
As part of its drive to speed product delivery Amazon is opening its second fulfillment center in Joliet, Illinois.
read nowMcDonald's strives to boost customer experience, all the way down to the bun
May 27, 2016
McDonald's is tweaking menu offerings and revamping service to make the customer happier, and the effort involves everything from longer toasted buns to the…
read nowCVS Pharmacy moves to shred paper receipts with digital experience
May 26, 2016
CVS consumers won't be stuffing 20-inch cash register receipts into wallets for much longer as the retailer is moving to replace the traditional check-out…
read nowSurvey: It's time to get personal with loyalty programs
May 25, 2016
Middle class consumers are expecting more than the traditional retail loyalty program and a personal touch to loyalty strategies can prove lucrative, according…
read nowApple's Union Square store is anything but square when it comes to design
May 24, 2016
It took two years but Apple's newly designed Union Square store in San Francisco is open for business and reflects the long-admired Apple design and flair.
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Saks Fifth Avenue opens revamped Houston store
May 20, 2016
Saks Fifth Avenue's Houston location is bigger than the first store established in the city, and gives greater focus on beauty and fragrance products.
read nowAmerican consumers wary when it comes to online activity, reveals federal study
May 20, 2016
Consumers are clearly a bit more than worried when it comes to online activity, citing privacy infractions and security concerns.
read nowJetBlue, Alaska Airlines score big in customer satisfaction
May 17, 2016
When it comes to airline customer service JetBlue and Alaska are at the top of the list.
read nowWalmart cuts shipping price, piloting new delivery approach
May 13, 2016
Walmart wants to make product delivery more efficient and cheaper and is piloting a new approach that involves both goals.
read nowRetail report reveals the more delivery options, the better for retailers
May 12, 2016
Retailers considering reducing or streamlining shipping option might want to think again as a new report reveals a full range of options that consumers are…
read nowRetail banks on recovery path but face disruptive challenges
May 12, 2016
Global retail bank revenue rose 3 percent last year, to hit nearly $1.6 trillion, and while the industry is on the path to financial recovery there are some…
read nowNorthwest Bank takes honors in customer satisfaction among retail banks
May 11, 2016
Northwest Bank attained the highest customer satisfaction among retail bankers in the Mid-Atlantic region, according to a new J.D. Power report.
read nowLowe's deploys new customer service
May 10, 2016
Lowe's ATGStores.com now offers Porch.com's installation and assembly services in 25 markets across the country.
read nowEuropean airport retailers redesigning to drive shopper interest and activity
May 10, 2016
Retailers in Europe airports are redesigning and deploying services to drive shopper interest and activity.
read nowReport: Point of sale must go way beyond the purchase transaction
May 9, 2016
A new study claims the point of sale activity must transcend past a transaction and provide a personalized experience expected by consumers.
read nowSears, American Apparel score big as least engaging brands
May 6, 2016
The top 10 least engaging brands includes some of the most prominent retail names, including American Apparel, Sears and Sports Authority, which filed for…
read nowVirtual reality hitting Best Buy this week
May 6, 2016
Consumers interested in a virtual reality experience and wanting a live demo can get one at nearly 50 Best Buy locations this weekend.
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