Airlines bring back snacks, expand entertainment to boost customer experience

February 1, 2016

After a decade of pulling free snacks off flights airlines are bringing back goodies in a quest to boost the traveler's flying experience.

Report: Product price fast giving way to customer experience focus

February 1, 2016

Companies are increasingly focusing on customer experience rather than product price when it comes to the competitive retail segment.

Consumers expect top-tier service and will take leave if retailers fail to deliver

February 1, 2016

Consumers still favor the in-store shopping environment but true optimization from the trend isn’t going to happen for retailers unless customer experience is…

Free Webinar: Experts discuss how restaurants can use the Internet of Things to win customers

February 1, 2016

To clear up confusion and demonstrate how restaurants can use IoT to help reach customers, FastCasual.com and VMOB recently hosted a free webinar now…

Survey: Consumers want more delivery options and greater delivery transparency

January 27, 2016

Retailers not offering lots of delivery choices aren't making consumers happy. Today's shoppers are willing to pay extra for the delivery option they want…

'Evolved' retailers more likely to succeed compared to pure-play business strategy

January 26, 2016

Retailers going only online, or only in physical store locations, are likely not going to achieve sustainable, long-term operational success.

Hilton's Tru hotel chain aims to grab hipster, digital native travelers

January 25, 2016

Hilton's 13th brand will likely become it's biggest, claims CEO Christopher Nassetta.

Free webinar focuses on how IoT can boost guest engagement, revenue

January 22, 2016

Attendees will learn how McDonald's and other chains are boosting campaign performance up to seven times by using mobile data to better target campaigns.

Amazon flying fast forward with drone service strategy

January 20, 2016

Regulatory challenges, safety hurdles and increasing competition aren't stalling Amazon's plans to be one of the first, if not the first, drone service…

Yahoo offers researchers treasure trove of user data

January 18, 2016

Yahoo is sharing news-reading habits of its 20 million users and the data will likely improve recommendation technology down the road.

Florida retail mall experience offers up a unique artistic collaboration

January 15, 2016

When is a luxury retail mall environment also an artistic gallery setting? When a collaborative effort makes it happen.

Lululemon eschews traditional holiday discounts and gets big reward

January 15, 2016

Lululemon didn’t mark down much during this past holiday sales season and the strategy paid off.

Amazon drops Prime price, offers LTO free program access

January 15, 2016

Amazon is celebrating its Golden Globe wins and wants to share the good feeling with the world.

Apparel retailers facing challenges in new year

January 11, 2016

While the 2015 holiday season proved rewarding for most retailers there are more than a few, at least five, facing some hurdles and obstacles in 2016.

Understanding a consumer's personality is key to engagement, purchase activity

January 11, 2016

Providing the best retail customer experience is tied to many things and one is knowing exactly who the customer is, what they’re looking for and where they’re…

Digital investments key factor in sales growth at J.C. Penney

January 7, 2016

Unlike its competitor Macy's, J.C. Penney is celebrating a sales spike despite warm weather that hindered apparel sales this holiday season and credits its…

Apple aims to draw out the artist in iPhone, iPad user base

January 1, 2016

Apple will debut new creative and artistic workshops for device users.

Manhattan Toys 'R' Us closes doors as new year arrives

December 31, 2015

One of New York City’s Times Square retail icons closed its doors this week, with children and adults alike not feeling very jolly about the prospect of never…

Etailer offers unique customer experience in inventory redux strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

December 29, 2015

Everlane, a clothing etailer, hopes to reduce inventory by allowing shoppers to choose one of three price points on certain clothing in a special five-day…

Amazon mulling air freight service operation, claims reports

December 22, 2015

Amazon isn’t just looking to drones to provide faster and more efficient shipping and delivery operations.