Customer Experience News
Infographic: Gurus share predictions of what's to come in retail customer experience
December 15, 2015
A look at what some experts expect to happen going forward in retail customer experience and relationship management.
read nowAmazon expands booze service but challenges ahead in meeting consumer needs
December 11, 2015
Online leading retailer offers daily delivery service timeframe when most local liquor suppliers aren't yet open.
read nowKenneth Cole goes interactive to drive consumer experience to new heights
December 10, 2015
Kenneth Cole fans shopping at the designer's New York City store are enjoying a more interactive retail experience.
read nowChicago retailers hopping on Amazon Prime Now service
December 10, 2015
More local stores in Chicago are signing up for Amazon’s Prime Now one-hour delivery program.
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Digital signage welcoming international visitors to Miami
December 9, 2015
The International Arrivals Terminal at Miami International Airport was recently overhauled with the aim of creating a more welcoming and visually compelling…
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Sears refreshes mobile app, debuts mobile device incentive strategy
December 8, 2015
Sears is banking big on mobile shopping this holiday season and has upgraded its app with new features and offering mobile in-store consumers free shipping.
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Don't miss: Webinar focuses on how millennials are disrupting shopping
December 7, 2015
Grabbing the millennial shopper's attention requires a strategy, a commitment and the right technology.
read nowConsumer rage on rise as customer service, satisfaction continues to plunge
December 4, 2015
Customer service quality is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, reveals a new consumer rage…
read nowU.K, U.S. consumers not thrilled with online holiday shopping experience
December 3, 2015
British and American consumers may be spending big this holiday season, but they’re not very satisfied with the retail customer experience taking place…
read nowAmazon delivers restaurant service to Baltimore
December 3, 2015
Amazon is launching a one-hour restaurant delivery service for Prime Now members using the mobile app and it's free for a limited time.
read nowAmazon most intimate brand, reveals new research
November 25, 2015
When it comes to brand intimacy Amazon is leading the pack.
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E. coli outbreak traced to Costco chicken salad
November 25, 2015
So far 19 people in seven states have been infected with five being hospitalized.
read nowLive webinar targets location-based marketing for retail segment
November 24, 2015
As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for retailers when it comes to…
read nowSame-day delivery matters more to young shoppers than older consumers
November 24, 2015
The younger shopping set is much more interested in same-day delivery than the senior set and such a retail strategy could pay off given the focus on serving…
read nowTennessee tops in Black Friday consumer enthusiasm, shopper assaults
November 24, 2015
Retailers in Tennessee, Arkansas and Alabama are most likely shoring up storefront security more than competitors in New York, California and Florida given…
read nowLululemon takes a community, concierge approach to lure in shoppers
November 23, 2015
Lululemon Athletica is aiming to lure in shoppers, and keep them browsing longer in its retail space and taking a few new approaches to making that happen.
read nowWalmart revamps Cyber Monday into Cyber Sunday
November 23, 2015
The world's biggest retailer jump starts the online shopping day of the year one day earlier and is offering quadruple the number of sales items.
read nowDenver airport parking facility parks digital signage in executive lounge
November 19, 2015
Flyte Systems is making travel out of Denver International Airport easier thanks to its FlyteBoard digital signage display at ParkDIA, Denver's newest…
read nowRetail infusion taking flight at SFO airport concourse
November 17, 2015
The customer experience will be very different for airport travelers taking flight from United Airlines T3 concourse thanks to more dining, retail and…
read nowAmazon Prime delivering food from LA restaurants
November 13, 2015
LA-based restaurants either have a new partner or new competitor now that Amazon.com has expanded Prime Now, the company's one-hour delivery service, to…
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