Customer Experience News
Whole Foods' ambitious delivery service in play
March 16, 2016
Whole Foods hopes to double stores offering Instacart delivery service.
read nowGreen Beacon taps CRM guru for customer experience role
March 15, 2016
Michael Hammons, a customer relationship and experience management expert, is taking on a newly created role at Green Beacon.
read nowDon’t miss: Free webinar offers holiday sales season tips, advice, strategy insight
March 15, 2016
A free one-hour webinar offers valuable insight on optimizing on the biggest retail sales season of the year.
read nowMarketResponse reveals adaptive CX opportunities at ICXA Symposium
March 11, 2016
The capstone session at the recent ICX Association Symposium featured 'The Domain of Shopping' study, which identified six distinct shopping segments based on…
read nowStudy: Retailers must mobilize the brand advocate
March 11, 2016
A retailer's best friend these days may just be the consumer who is loyal and willing to spread good things about the brand.
read nowPerry Ellis taps Oracle tools for new payment options, security and better customer interaction
March 4, 2016
Fashion icon Perry Ellis is using a new retail point of service and inventory management tools to provide secure payment transaction and improved customer…
read nowTeenage love for Hollister brand drove sales for Abercrombie & Fitch
March 2, 2016
A revamp effort that included everything from new store merchandise to clothing presentation and lighting drove better in-store sales.
read nowAmazon debuting pickup spot at Texas university campus
March 2, 2016
Amazon expands campus pickup strategy with first Texas site. Several more nationwide in the works for this year.
read nowWalmart customer satisfaction ranking takes a deeper dip
February 29, 2016
Walmart’s battling a bunch of challenges and can now add not satisfying customers to the list.
read nowRestoration Hardware: We’ve got some bad news on the financial front
February 25, 2016
Restoration Hardware aims to shore up customer experience as part of its overall strategy to get growth and financials in a healthier state.
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Whole Foods seeks partners with 'mojo' for new supermarket brand
February 25, 2016
The supermarket's impending '365' small supermarket brand aims to partner with a variety of retail to provide a rewarding shopping experience.
read nowHow retailers can capitalize on the critical holiday retail season
February 25, 2016
A free webinar on March 8, sponsored by Retail Customer Experience and Interactions, will offer up valuable insight on how retailers can ensure the holiday…
read nowPhilipinas Shell aims to make gas fill-ups a more rewarding retail experience
February 24, 2016
Shell stations in certain Philippine locations will be much more than gas bay sites.
read nowNeiman Marcus strives to meld in-store, digital mobile customer experience in new store
February 22, 2016
High-end retailer aims to combine in-store and online customer experience in first Long Island, New York, location.
read nowReport: Consumers just need one bad experience to walk away
February 22, 2016
Customer support experience a big factor in consumer loyalty, reveals new study.
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Car starting experience primed for a big change
February 19, 2016
Volvo is driving a new customer experience and, yes, there is an app for that.
read nowVisa: 2015 a watershed year in migration to chip cards
February 18, 2016
According to the latest figures from the network, there are now more chip cards in the U.S. than in any other country.
read nowMobille app, wallet security top of mind for retailers
February 16, 2016
When it comes to mobile app and mobile wallet payment solutions nearly three quarters of retailers are most concerned with security features, reveals a new…
read nowRetailers failing on customer service when it comes to email support, claims study
February 11, 2016
One in three retailers don’t respond to customer service emails and the lack of response is likely impacting consumer loyalty and shopper satisfaction.
read nowWalmart aims to brand its future gas stations
February 5, 2016
Mega retailer will brand new gas station operations going forward in a quest for a consistent customer experience.
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