Customer Experience News
Robot aims to help retailers keep a tally on product, inventory
November 12, 2015
Robotic system can help track inventory, avoid out-of-stock scenarios and product price tag validation.
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Target holiday sweater message not a jolly one for some shoppers
November 12, 2015
Target not pulling sweater off rack despite some negative shopper feedback.
read nowICX Association director keynote speaker at InfoComm Connections
November 11, 2015
Scott Slucher, dxecutive director of the ICX Association, will moderate a keynote session, titled "5 KPIs for successful interactive digital deployments."
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Walgreens first to integrate rewards into Apple Pay
November 5, 2015
Walgreens has more than 85 million active Balance Rewards members.
read nowTarget aims to revamp food supply chain strategy, store closures loom as well
November 5, 2015
Target, facing pressures from online and brick-and-mortar competitors, is shuttering over a dozen failing stores and aims to revamp its food-supply chain…
read nowWalmart: We’re going to make shopping easier than ever
November 3, 2015
Retailer expects a huge wave of mobile devices hitting its online store this season.
read nowAmazon kicks off Black Friday weeks ahead of top shopping day
November 2, 2015
Amazon is setting its own Black Friday season, by kicking off holiday deals as November arrives.
read nowREI shuttering stores Black Friday, urges fans, workers to enjoy the outdoors
November 2, 2015
Outdoor retailer REI is closing its doors to shoppers and urging employees, as well as consumers, to enjoy the biggest shopping day of the year in the outdoors.
read nowLowe’s going virtual with in-store consumer design, preps 3D printer for space station
October 30, 2015
Retail home improvement player Lowe’s is going virtual with a consumer-facing design service and also plans to be the first retailer to push product into space.
read nowWatch out Amazon: Wal-Mart prepping drone delivery service, seeking fed's approval
October 30, 2015
Amazon's drone service will have a big competitor as Wal-Mart is seeking federal approval for such delivery approach as well.
read nowICX Association kicks off Symposium series in Atlanta
October 27, 2015
The two-day event aims to help B2C brands prepare for the next generation of computing technology, which promises to deliver the capability to engage and…
read nowSears launches service melding online shopping with in-store expertise
October 27, 2015
Online consumers seeking home appliance insight can now easily connect with knowledgeable associates with in-store appointment service.
read nowConsumers will spend more holiday shopping online and spend more money this year
October 26, 2015
This holiday season consumer will be shopping online more than last year and spending more than in 2014.
read nowAT&T flagship store's interactive tech going nationwide, starting in Texas
October 26, 2015
AT&T's new store in Lubbock, Texas, has been designed so customers can explore and interact with the latest technology via digital signage and interactive…
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Microsoft retail flagship opens doors in NY
October 26, 2015
It’s opening day today for Microsoft’s first flagship retail location on Fifth Avenue in Manhattan.
read nowRetailers: Tech is big hurdle in advancing business, driving forward
October 26, 2015
Old cranky point-of-sale systems are a big obstacle in driving the retail business forward, but a new system isn't the silver bullet, retailers acknowledge in…
read nowHow Walmart teamed up to drive a successful Halloween candy offering
October 23, 2015
Love the pecan pie M&M? You can thank the world's biggest retailer.
read nowPunchh, CiCi's Pizza partner to develop loyalty app
October 16, 2015
Punchh, a brand-centric mobile customer engagement platform for restaurants, is teaming up with CiCi’s Pizza to build a loyalty app.
read nowFrank Mayer and Associates taps Wilsonart for display needs
October 13, 2015
Frank Mayer and Associates is partnering with Wilsonart on a new line of surface materials.
read nowPoor inventory control equates to shopper disappointment, lost sales for retailers
October 12, 2015
A whopping 81 percent of consumers experienced an "out-of-stock" experience in the past 12 months, resulting in lost sales for retailers and lots of…
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