Customer Experience News
Amazon grabs early online holiday sales share
December 22, 2015
Amazon takes top rank in early holiday consumer spending.
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Mystery Santas deliver random retail acts of kindness
December 21, 2015
It’s a story that would warm even the Grinch’s cold heart.
read nowRetailers embracing Free Shipping Friday
December 18, 2015
Whether free shipping offers a competitive edge for retailers is a bit murky as the incentive is now pretty much an expected consumer benefit.
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Webinar: Expert insight on how retailers can connect with the millennial consumer
December 16, 2015
One big buzz word in retail customer experience this year is the term ‘millennial’ and a big industry trend is the focus retailers are engaging to capture the…
read nowInfographic: Gurus share predictions of what's to come in retail customer experience
December 15, 2015
A look at what some experts expect to happen going forward in retail customer experience and relationship management.
read nowAmazon expands booze service but challenges ahead in meeting consumer needs
December 11, 2015
Online leading retailer offers daily delivery service timeframe when most local liquor suppliers aren't yet open.
read nowKenneth Cole goes interactive to drive consumer experience to new heights
December 10, 2015
Kenneth Cole fans shopping at the designer's New York City store are enjoying a more interactive retail experience.
read nowChicago retailers hopping on Amazon Prime Now service
December 10, 2015
More local stores in Chicago are signing up for Amazon’s Prime Now one-hour delivery program.
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Digital signage welcoming international visitors to Miami
December 9, 2015
The International Arrivals Terminal at Miami International Airport was recently overhauled with the aim of creating a more welcoming and visually compelling…
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Sears refreshes mobile app, debuts mobile device incentive strategy
December 8, 2015
Sears is banking big on mobile shopping this holiday season and has upgraded its app with new features and offering mobile in-store consumers free shipping.
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Don't miss: Webinar focuses on how millennials are disrupting shopping
December 7, 2015
Grabbing the millennial shopper's attention requires a strategy, a commitment and the right technology.
read nowConsumer rage on rise as customer service, satisfaction continues to plunge
December 4, 2015
Customer service quality is at an all-time low and customer satisfaction in dealing with a product or service issue is just as low, reveals a new consumer rage…
read nowU.K, U.S. consumers not thrilled with online holiday shopping experience
December 3, 2015
British and American consumers may be spending big this holiday season, but they’re not very satisfied with the retail customer experience taking place…
read nowAmazon delivers restaurant service to Baltimore
December 3, 2015
Amazon is launching a one-hour restaurant delivery service for Prime Now members using the mobile app and it's free for a limited time.
read nowAmazon most intimate brand, reveals new research
November 25, 2015
When it comes to brand intimacy Amazon is leading the pack.
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E. coli outbreak traced to Costco chicken salad
November 25, 2015
So far 19 people in seven states have been infected with five being hospitalized.
read nowLive webinar targets location-based marketing for retail segment
November 24, 2015
As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for retailers when it comes to…
read nowSame-day delivery matters more to young shoppers than older consumers
November 24, 2015
The younger shopping set is much more interested in same-day delivery than the senior set and such a retail strategy could pay off given the focus on serving…
read nowTennessee tops in Black Friday consumer enthusiasm, shopper assaults
November 24, 2015
Retailers in Tennessee, Arkansas and Alabama are most likely shoring up storefront security more than competitors in New York, California and Florida given…
read nowLululemon takes a community, concierge approach to lure in shoppers
November 23, 2015
Lululemon Athletica is aiming to lure in shoppers, and keep them browsing longer in its retail space and taking a few new approaches to making that happen.
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