Customer Experience News
Sam’s Club deploys AI-powered exit tech at 120-plus locations
May 3, 2024
Sam's Club has deployed AI-powered exit technology at more than 120 locations.
read now
Houston Airports debuts smart vending for feminine products
May 2, 2024
Houston Airports is teaming up with restroom management company Trax Analytics to use smart vending machine technology to ensure free feminine products remain…
read now
Consumers favor slow traffic over a poor customer experience
April 29, 2024
Just over half, 54%, of consumers would choose dealing with slow-moving traffic than having a poor customer experience.
read now
Wayfair opening 1st physical store in May
April 29, 2024
Wayfair aims to open its first-ever brick-and-mortar location in May.
read now
Missouri Walmart store pulls self-checkout kiosks
April 26, 2024
A Walmart in Shrewsbury, Missouri, is pulling out self-checkout kiosks and reinstalling traditional checkout lanes, according to a USA Today report.
read now
Amazon selling smart cart tech to retailers
April 26, 2024
Amazon is selling its smart grocery cart technology as a service offering and the technology is in play at grocery locations.
read now
Wisconsin supermarket co-op goes digital with ordering
April 25, 2024
Willy Street Co-op, a group of cooperative supermarkets around Wisconsin's capital, has deployed digital ordering and fulfillment solutions from eGrowcery, a…
read now
Neiman Marcus debuts immersive ‘retail-tainment’ experience
April 25, 2024
Neiman Marcus, in partnership with Balmain, has launched the 'Balmain Beach Club,' an immersive customer activation. The immersive experience is available in…
read now
UK men’s retailer piloting virtual try-on tech
April 12, 2024
Moss, a U.K. retailer of men's formal wear, is piloting a trial of AI-powered virtual try-on technology called Zyler from Anthropics Technology.
read now
Costco requiring membership cards at outdoor food courts
April 4, 2024
Due to long lines of mostly non-members, Costco is reportedly requiring membership cards for those buying food from the wholesaler's outdoor food courts.
read now
Amazon switching Just Walk Out tech for cart tech
April 3, 2024
Amazon is pulling out its Just Walk Out cashierless technology in Amazon Fresh stores being revamped and will not be deploying the technology in new stores.
read now
Over half of shoppers view generative AI as boosting online experience
April 3, 2024
Over half of consumers, 58%, believe generative AI has already improved the online shopping experience, and 52% are likely to use gen AI tools to help with…
read now
Levi Strauss reopens Japan store with special customer feature
April 2, 2024
Levi Strauss & Co. has reopened a store in Kyoto Japan, located in the Teramachi Kyogoku shopping district.
read now
Walmart offers compassion class for store managers
April 1, 2024
Walmart is teaching store managers compassion during a training program held at its headquarters.
read now
Dollar General curtails self-checkout given theft
March 28, 2024
Dollar General is pulling self-checkout lanes from 300 locations due to retail theft.
read now
Scanners aim to make traveler security experience faster
March 28, 2024
The Myrtle Beach International Airport in South Carolina has deployed security checkpoint scanners aimed at making the security process faster for travelers.
read now
Craft retailer Joann files for bankruptcy, stores will remain operating
March 27, 2024
Fabric and craft retailer Joann will keep its 800 stores and website up and running after filing for Chapter 11 bankruptcy protection.
read nowPiggly Wiggly location home to book vending machine
March 26, 2024
A book vending machine has been installed at a Piggly Wiggly grocery store located in Neeses, South Carolina, according to a report from wltx.com.
read now
Tea Shop undertakes in-store digital transformation
March 26, 2024
Tea Shop, a Spain-based bulk seller of fresh tea, has partnered with nsign.tv for its in-store digital transformation project, according to a press release.
read now
Target shutters self-checkout in Massachusetts location
March 25, 2024
A Target store in Dorchester, Massachusetts has shut down all shelf-checkout kiosks and is directing customers to a cashier line, according to a report by WBZ…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
