Customer Experience News
Airport self screening security kiosks landing in January
December 22, 2023
Passengers will be able to complete the screening process with minimal to no assistance from transportation security officers at Harry Reid International…
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Macy’s window offers interactive Christmas carol experience
December 20, 2023
There's more to do then standing in awe at Macy's New York store window displays this holiday season.
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Rite Aid can’t use facial recognition tech for 5 years
December 20, 2023
The Federal Trade Commission has banned drugstore chain Rite Aid from using any facial recognition technology for five years following allegations the…
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Southwest CEO: Holidays won’t be ruined this year
December 18, 2023
Southwest Airlines CEO Bob Jordan has declared there won't be a repeat of last year's operational crisis that impacted thousands of customers during the…
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Armani Group expands ON partnership
December 8, 2023
Armani Group, a fashion and luxury goods company, is expanding its partnership with ON, a AI chat platform powering generative AI experiences, to include its…
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Hardware chain taps Upside for digital customer engagement
December 7, 2023
The Aubuchon Company, a fourth-generation family-owned hardware chain is teaming up with Upside, a digital marketplace, to offer cash back opportunities and…
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Party City launches digital party planning experience
December 5, 2023
Party City is now home to Party + Marketplace, a digital party planning experience that offers Party City products with local vendor services.
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12 days of Christmas gifts hit an all-time price high
December 1, 2023
If the gifts cited in the "Twelve Days of Christmas" song are on the holiday buying list this year be prepared to spend more than ever.
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Buc-ee’s travel centers home to EV charging stations
November 27, 2023
Mercedes-Benz HPC North America, which is launching EV charging stations across North America, has signed an agreement to build charging hubs at most Buc-ee's…
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Golden Pantry pilots unattended Juxta Nomad store
November 20, 2023
Golden Pantry, a Watkinsville, Georgia-based convenience store chain, has installed a Juxta Nomad unattended store at its Wire Park headquarters on a test…
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Grocery chain replacing self checkout with store associates
November 16, 2023
Booths, a U.K. grocery chain, has decided to replace its self-checkout kiosks with human cashiers in all but two of its 28 stores, bucking a trend in the…
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Target CEO on why stores continue to close on Thanksgiving
November 15, 2023
Target CEO Brian Cornell declared Target stores would close on Thanksgiving four years ago and the operations move has remained in place ever since.
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Walmart designs a more inclusive shopping experience
November 14, 2023
Walmart has been busy creating an in-store culture that embraces every shopper, specifically those managing sensory disabilities.
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Disconnects are key barriers to boosting customer experience
November 14, 2023
Significant disconnects between physical and digital commerce and store and corporate leadership are key barriers to improving the retail customer experience.
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Entertainment chain goes all cashless with self-serve kiosk
November 13, 2023
HotZone, a Brazil-based family entertainment chain, has transitioned all 12 of its stores to the Sacoa Cashless system, including the self-service KR kiosk…
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Poor inventory visibility puts customer trust in jeopardy
November 10, 2023
Retailers are struggling to maintain trust with customers due to the persistent sales cancellation caused by poor inventory visibility.
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Akron University teams with Aramark on food delivery robots
November 9, 2023
Students at the University of Akron can now have food delivered to them by mobile robots under a partnership between the university, Aramark and Starship…
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Fisheries Supply taps Constructor to improve the digital customer experience
November 8, 2023
Fisheries Supply, a distributor of marine products that serves boatyards, fisherman, recreational boats worldwide, is boosting the digital customer experience…
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The Atlantic: Retail self-checkout a failure
November 7, 2023
Amanda Mull, a staff writer at The Atlantic, has authored a piece claiming retail self checkout has largely been a failure. In an article titled…
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Ulta Beauty piloting smart vending machines in 10 U.S. stores
November 3, 2023
Ulta Beauty is testing smart vending machines within 10 stores across the U.S. via a partnership with SOS.
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