Customer Experience News
Frank Mayer launches revamped website detailing custom kiosk, retail display solutions
March 20, 2025
Frank Mayer, a design and manufacturing firm specializing in custom self-service customer engagement tools, including digital kiosks and retail displays, has…
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Target all about blending physical, digital, social commerce experiences in 2025
March 20, 2025
Target plans to innovate the shopping experience this year with search, social and data-driven personalization and solutions will be powered by AI when it…
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Home Depot debuts Magic Apron to help customers get needed answers
March 19, 2025
The Home Depot has debuted an AI-powered suite of tools, called Magic Apron, focused on helping customers get answers on home improvement questions.
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Lowe’s debuts AI-powered virtual advisor tool
March 14, 2025
Lowe's has launched 'ask Mylow,' an AI-powered virtual advisor to help with home improvement projects.
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Batteries Plus franchisee Corey Robinson named as a IFA franchisee of the year
March 14, 2025
Corey Robinson, owner of 12 Batteries Plus stores, has been named a 2024 Franchisee of the Year by the International Franchise Association.
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Aldi UK adds lottery ticket sales to self-checkouts
March 13, 2025
Aldi, a major supermarket chain in the U.K., is partnering with National Lottery operator Allwyn to introduce lottery ticket sales at its self-checkout…
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India airport aims to increase self-baggage drop kiosk usage
March 12, 2025
Kolkata's Netaji Subhas Chandra Bose International Airport in India is implementing measures to increase passenger utilization of self-baggage drop kiosks. The…
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UK retailer Boden taps First Insight tech to improve merchandising decisions
March 7, 2025
Boden, a U.K.-based online apparel retailer, is deploying First Insight's AI-powered decision intelligence to integrate real-time consumer demand signals into…
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UK grocer Asda puts bridal wear in online aisles
March 4, 2025
Asda, a U.K. supermarket, is now offering bridal frocks in its online aisles.
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Digital scratchcard vending machine trialed at Asda in UK
February 28, 2025
A high-tech scratchcard vending machine is being trialed at an Asda store in Ashton-under-Lyne, marking the first such implementation in Europe, according to a…
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Wayfair debuts AI-powered tool Muse for personalizing shopping experience
February 27, 2025
Wayfair has debuted an AI-powered tool called Muse aimed at inspiring and personalizing the home shopping experience.
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Vida Shoes taps Fast Simon tech for e-commerce optimization
February 26, 2025
Vida Shoes International has expanded its partnership with Fast Simon, an AI-powered shopping optimization technology, to deliver e-commerce optimization…
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Joann shuttering all store locations
February 25, 2025
Joann, a fabric and crafts retailer that announced earlier this month it was closing 500 stores, is now shuttering all of its locations.
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Australia retailer Coles Supermarkets deploys Instacart’s Caper Carts
February 25, 2025
Coles Supermarkets is the first retailer in the Asia Pacific region to deploy Instacart's Caper Carts.
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Joann will close 500 stores
February 24, 2025
Joann, a well known arts and crafts retailer, is getting ready to close more than half its stores following its second bankruptcy filing.
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First vending machine-only convenience store debuts in Ireland
February 21, 2025
A 24-hour convenience store, E-Kiosk, has opened in New Ross, Co Wexford, Ireland, claiming to be the first of its kind in the country, according to an RTE…
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Wesco expanding Mashgin AI-powered checkout tech
February 19, 2025
Wesco, a convenience store brand, is expanding its deployment of Mashgin's AI-powered checkout technology to over 20 locations.
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NCR Voyix names James Kelly CEO, president
February 17, 2025
NCR Voyix, a digital commerce solutions provider, has named James Kelly as its CEO and president, effective immediately, according to a Fintech Futures report.
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Veesual bumps up virtual try-on features
February 17, 2025
Veesual, a Paris-based AI-powered virtual try-on platform, has added two features, switch model and multi-sizing, to its platform.
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Stop & Shop deploys 'savings station' kiosks
February 14, 2025
Stop & Shop has completed the installation of its "Savings Station" kiosks in all of its 350-plus stores across five states, according to a Chain Store Age…
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