Customer Experience News
Consumers have big love for brand text interaction
January 15, 2025
Most consumers, four out of five, want to get texts from brands they love at least once a week.
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The North Face teams with Mood Media on immersive basecamp experience
January 13, 2025
The North Face has partnered with Mood Media to create an immersive basecamp experience in London that combines AI-generated content with projection technology.
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Benuta taps Constructor platform to drive personalization strategy
January 8, 2025
Europe's largest online rug store, Benuta, has deployed Constructor's e-commerce search and product discovery platform to personalize and enhance the online…
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Dollar Shave Club teams with Kodif for improved customer support
January 3, 2025
Dollar Shave Club has teamed with CX automation provider Kodif and is leveraging Kodif's customer support automation platform to improve customer support.
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CVS Health pharmacies offers free deposits via Varo Bank
December 27, 2024
CVS Health, in collaboration with digital charter bank Varo Bank and Green Dot Corp., is providing customers a cash deposit option with no fees.
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Ulta Beauty taps Glamlab app for virtual hairstyle experience
December 27, 2024
Ulta Beauty is using an AI app, Glamlab Hair Try On, to provide shoppers a virtual hair style experience before committing to a change in hair style or color.
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The Fresh Market, VusionGroup team up on digital signage, inventory management
December 23, 2024
The Fresh Market, a grocery brand, is planning to roll out Vusion 360 digital technology solutions at its physical locations.
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Best Buy, Target join list of retailers leveraging AI to help shoppers
December 23, 2024
Best Buy and Target are the latest retailers leaning into AI to help holiday shoppers, using generative AI to help shoppers decide on gift ideas via text…
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Marks & Spencer expands First Insight partnership to drive digital transformation
December 18, 2024
British retailer Marks & Spencer is expanding its partnership with First Insight to accelerate its digital transformation.
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Twinset attains 54% increase in ad performance with Tealium
December 18, 2024
Fashion retailer Twinset is seeing big gains from deploying Tealium's customer data platform and partner ecosystem.
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Lowe’s 2025 goals driven by AI platform strategy
December 17, 2024
Lowe's Companies Inc. has mapped out goals for growth and productivity initiatives and topping the list is driving a best-in-class omnichannel experience and…
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Delta agent ups customer experience with seat change
December 16, 2024
A Delta Airlines agent is being praised for making unrequested seat changes to enhance the flight experience for travelers.
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Tulip acquires Humankind e-commerce clienteling solution
December 11, 2024
Tulip, which provides integrated clienteling and POS solutions, has acquired Humankind, an e-commerce clienteling solution provider.
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Top performing companies are tapping empathy, AI, personalization
December 5, 2024
The top performing companies are those using personalization, AI and leveraging values-based empathy to not only meet customer needs but demonstrate a deep…
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Millennium Hotels and Resorts tap AI voice assistant to enhance guest experience
December 4, 2024
Millennium Hotels and Resorts has deployed the Aiello AI-powered voice assistant to enhance the guest experience by providing personalized, voice-activated…
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Most retail associates concerned about loss prevention
December 3, 2024
A hefty number of retail associates, 84%, are concerned about loss prevention and the lack of technology to spot safety threats or criminal activity.
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Fashion retailer Goddiva unveils AI-powered digital dressing room
November 26, 2024
Goddiva, a fashion retailer, has teamed with Zyler, an AI-powered virtual try-on technology provider, to launch an AI-driven digital dressing room.
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Target supply chain, store staff ready for the busy holiday season
November 15, 2024
With over 400,000 team members — and approximately 100,000 seasonal hires — Target COO Michael Fiddelke said the omnichannel retailer is ready for the holiday…
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Office Depot joins Grubhub delivery platform
November 13, 2024
Office Depot is now on the delivery platform Grubhub offering on-demand delivery from more than 800 locations.
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NRS helps local retailers in wake of flood destruction
November 13, 2024
National Retail Solutions mobilized an emergency response team to help NRS retailers in the Carolinas impacted by the unprecendented flooding caused by…
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