Customer Experience News
JCPenney debuts bulk order purchasing website
February 13, 2025
JCPenney has debuted a tool that expands its support for retailers and nonprofits looking to purchase products at bulk order prices.
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Kroger debuts virtual health coaching for members
February 12, 2025
Kroger is hoping to help loyalty members achieve their health and wellness goals with digital support via "OptUP Your Nutrition," a free nutrition coaching…
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Linnworks, Temu partnership offers online retalers opportunity for streamlined operations
February 11, 2025
Linnworks, which provides inventory, order and warehouse management solutions for online retailers, has partnered with Temu, a global e-commerce marketplace…
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BJ’s debuts tap and pay at gas locations across 21 states
February 11, 2025
BJ's Wholesale Club is offering a tap and pay option at all of its 186 gas locations in 21 states.
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Costco raises hourly pay for most workers
February 10, 2025
Costco has raised pay for most of its hourly workers.
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Amazon expands Whole Foods CEO role
February 7, 2025
Amazon is expanding the role of Whole Foods CEO Jason Buechel to oversee its worldwide grocery stores business, including Amazon Go convenience stores and…
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The Dog Stop opened 12 US locations, debuted services in 2024
February 6, 2025
The Dog Stop, a dog care brand, opened 12 locations in the U.S. and introduced services including Happy Healthy Pup memberships and enhanced care options in…
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H-E-B tops dunnhumby grocery retailer ranking
February 5, 2025
H-E-B has been ranked at the top U.S. grocer, according to the dunnhumby Retailer Preference Index, a study that examines the $1 trillion dollar U.S. grocery…
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Hy-Vee stores pull self-checkouts in favor of staffed express lanes
January 31, 2025
Hy-Vee grocery stores in Springfield, Missouri, are removing self-checkout lanes in favor of staffed express lanes with cashiers, according to a Springfield…
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WE Fashion taps Oracle to gain agility, security of omnichannel operations
January 28, 2025
WE Fashion, a Netherlands fashion retailer, is deploying Oracle Cloud to redesign business processes and boost agility and security of its omnichannel…
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7-Eleven ATMs focus of skimmer investigation
January 24, 2025
Authorities in Tampa are investigating skimmers found on multiple 7-Eleven ATMs in the area. Maintenance workers discovered the devices on the machines…
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Aldi produce aisle home for an unexpected store visitor
January 23, 2025
Those shopping at Aldi for produce one recent Monday morning were lucky to avoid an unexpected, and very likely, unwelcome customer experience.
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Kohl's joins Macy's in shuttering stores this spring
January 20, 2025
Kohl's has announced it will close 27 of its 1,150-plus store location by April.
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Consumers have big love for brand text interaction
January 15, 2025
Most consumers, four out of five, want to get texts from brands they love at least once a week.
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The North Face teams with Mood Media on immersive basecamp experience
January 13, 2025
The North Face has partnered with Mood Media to create an immersive basecamp experience in London that combines AI-generated content with projection technology.
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Benuta taps Constructor platform to drive personalization strategy
January 8, 2025
Europe's largest online rug store, Benuta, has deployed Constructor's e-commerce search and product discovery platform to personalize and enhance the online…
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Dollar Shave Club teams with Kodif for improved customer support
January 3, 2025
Dollar Shave Club has teamed with CX automation provider Kodif and is leveraging Kodif's customer support automation platform to improve customer support.
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CVS Health pharmacies offers free deposits via Varo Bank
December 27, 2024
CVS Health, in collaboration with digital charter bank Varo Bank and Green Dot Corp., is providing customers a cash deposit option with no fees.
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Ulta Beauty taps Glamlab app for virtual hairstyle experience
December 27, 2024
Ulta Beauty is using an AI app, Glamlab Hair Try On, to provide shoppers a virtual hair style experience before committing to a change in hair style or color.
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The Fresh Market, VusionGroup team up on digital signage, inventory management
December 23, 2024
The Fresh Market, a grocery brand, is planning to roll out Vusion 360 digital technology solutions at its physical locations.
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