Customer Experience News
Consumers embracing AI-powered customer support
November 12, 2024
Consumers are increasingly embracing AI-powered customer support with younger generations more likely to report AI is making customer service more helpful
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7-Eleven undertaking transformative store revamp over next 3 years
November 11, 2024
7-Eleven aims to open more than 600 bigger, food-centric locations using a new store prototype named New Standard.
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Home Depot leaders will hit store floors each quarter
October 31, 2024
Home Depot is requiring its corporate employees to work an eight-hour retail shift once a quarter.
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Walmart debuts same-day pharmacy/goods delivery
October 30, 2024
Walmart is integrating pharmacy and general merchandise in a single online order and offering same-day pharmacy delivery nationwide.
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Most consumers like human customer service
October 30, 2024
Three-quarters of consumers, 75%, prefer talking to a human when it comes to customer service, according to a Five9 study on how consumers perceive AI and…
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Gold retailer taps Tera Fead as COO
October 29, 2024
American Hartford Gold has tapped Tera Fead as its new COO.
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MovieMax cinema launch features self-service kiosks
October 24, 2024
The MovieMax Cinemas grand opening in Kalyani Nagar, Pune features digital kiosks for self-service ticket bookings and an interactive selfie corners to boost…
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Wayfair launches Wayfair Rewards loyalty program
October 22, 2024
Wayfair has launched a loyalty membership program called Wayfair Rewards, offering members exclusive access to benefits including free shipping, special offers…
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Sam’s Club launching 1st all-digital store
October 22, 2024
Sam's Club will be launching its first all-digital store this month.
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Ikea kiosk helps shoppers find the perfect mattress
October 21, 2024
Ikea's Upptäcka kiosk allows customers to find the perfect mattress based on their sleeping patterns, according to an Insight DIY report.
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Aldi discounts require staff help at self-checkout
October 21, 2024
Aldi shoppers are being warned to check their receipts carefully after it was revealed that discounts and promotions are not automatically applied at…
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Wegmans teams with DoorDash for super fast delivery
October 18, 2024
Wegmans Food Markets has partnered with DoorDash to offer customers delivery in under an hour's time.
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Walmart expanding vet, grooming center locations
October 17, 2024
Walmart will open five more veterinary and grooming centers in the next month in its quest to become a dominant destination for pet owners.
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Poor store experiences will drive UK lost retail sales
October 16, 2024
Poor in-store customer experiences are putting U.K. retailers at risk, to the tune of possibly $53 billion, according to a Forsta study.
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Instacart beefs up Caper Cart capabilities
October 15, 2024
Instacart has added gamification, personalized offers and advertising to its Caper Cart to give shoppers a more seamless shopping experience.
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White Fox Boutique taps Fast Simon for AI-powered shopping optimization
October 9, 2024
White Fox Boutique, an Australian fashion brand, has teamed up with Fast Simon to bring AI-powered shopping optimization to all the retailer's online stores…
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Ramada by Wyndham seeking cultural brand ambassador for worldwide adventure
October 9, 2024
Ramada by Wyndham is looking to hire a brand ambassador to embark on a worldwide adventure and serve as its "Chief Eats Officer."
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Shopping app use surging in popularity, revenue
October 2, 2024
Shopping apps have surged in the past five years with annual revenue of the market growing by 136% and hitting over $33 billion, according to a Statista…
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CarrefourSA teams with Simbe to deploy autonomous robot Tally
October 1, 2024
CarrefourSA, a Turkish retailer operating over 1,200 stores, has teamed up with Simbe, a store intelligence solutions provider, to deploy Simbe's autonomous…
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David’s Bridal hires Elina Vilk to lead pearl marketplace
September 24, 2024
Elina Vilk has been named chief business officer at David's Bridal and will lead the retailer's Pearl by David's brand.
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