Customer Experience News
Best Buy, Target join list of retailers leveraging AI to help shoppers
December 23, 2024
Best Buy and Target are the latest retailers leaning into AI to help holiday shoppers, using generative AI to help shoppers decide on gift ideas via text…
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Marks & Spencer expands First Insight partnership to drive digital transformation
December 18, 2024
British retailer Marks & Spencer is expanding its partnership with First Insight to accelerate its digital transformation.
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Twinset attains 54% increase in ad performance with Tealium
December 18, 2024
Fashion retailer Twinset is seeing big gains from deploying Tealium's customer data platform and partner ecosystem.
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Lowe’s 2025 goals driven by AI platform strategy
December 17, 2024
Lowe's Companies Inc. has mapped out goals for growth and productivity initiatives and topping the list is driving a best-in-class omnichannel experience and…
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Delta agent ups customer experience with seat change
December 16, 2024
A Delta Airlines agent is being praised for making unrequested seat changes to enhance the flight experience for travelers.
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Tulip acquires Humankind e-commerce clienteling solution
December 11, 2024
Tulip, which provides integrated clienteling and POS solutions, has acquired Humankind, an e-commerce clienteling solution provider.
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Top performing companies are tapping empathy, AI, personalization
December 5, 2024
The top performing companies are those using personalization, AI and leveraging values-based empathy to not only meet customer needs but demonstrate a deep…
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Millennium Hotels and Resorts tap AI voice assistant to enhance guest experience
December 4, 2024
Millennium Hotels and Resorts has deployed the Aiello AI-powered voice assistant to enhance the guest experience by providing personalized, voice-activated…
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Most retail associates concerned about loss prevention
December 3, 2024
A hefty number of retail associates, 84%, are concerned about loss prevention and the lack of technology to spot safety threats or criminal activity.
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Fashion retailer Goddiva unveils AI-powered digital dressing room
November 26, 2024
Goddiva, a fashion retailer, has teamed with Zyler, an AI-powered virtual try-on technology provider, to launch an AI-driven digital dressing room.
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Target supply chain, store staff ready for the busy holiday season
November 15, 2024
With over 400,000 team members — and approximately 100,000 seasonal hires — Target COO Michael Fiddelke said the omnichannel retailer is ready for the holiday…
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Office Depot joins Grubhub delivery platform
November 13, 2024
Office Depot is now on the delivery platform Grubhub offering on-demand delivery from more than 800 locations.
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NRS helps local retailers in wake of flood destruction
November 13, 2024
National Retail Solutions mobilized an emergency response team to help NRS retailers in the Carolinas impacted by the unprecendented flooding caused by…
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Consumers embracing AI-powered customer support
November 12, 2024
Consumers are increasingly embracing AI-powered customer support with younger generations more likely to report AI is making customer service more helpful
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7-Eleven undertaking transformative store revamp over next 3 years
November 11, 2024
7-Eleven aims to open more than 600 bigger, food-centric locations using a new store prototype named New Standard.
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Home Depot leaders will hit store floors each quarter
October 31, 2024
Home Depot is requiring its corporate employees to work an eight-hour retail shift once a quarter.
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Walmart debuts same-day pharmacy/goods delivery
October 30, 2024
Walmart is integrating pharmacy and general merchandise in a single online order and offering same-day pharmacy delivery nationwide.
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Most consumers like human customer service
October 30, 2024
Three-quarters of consumers, 75%, prefer talking to a human when it comes to customer service, according to a Five9 study on how consumers perceive AI and…
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Gold retailer taps Tera Fead as COO
October 29, 2024
American Hartford Gold has tapped Tera Fead as its new COO.
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MovieMax cinema launch features self-service kiosks
October 24, 2024
The MovieMax Cinemas grand opening in Kalyani Nagar, Pune features digital kiosks for self-service ticket bookings and an interactive selfie corners to boost…
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