Customer Experience News
JetBlue debuting first airport lounges
September 24, 2024
JetBlue's first ever airport lounge is set to open at New York's JFK airport by the end of 2025 and shortly after at Boston Logan International Airport.
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Steve Madden taps Fast Simon for AI shopping optimization
September 19, 2024
Steve Madden, a fashion-forward footwear retailer, is partnering with Fast Simon, which provides AI-powered optimization, on an initiative to bring advanced AI…
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Bass Pro Shops tap Kevin Kreczko as customer experience VP
September 19, 2024
Kevin Kreczko has been named VP of customer experience for Bass Pro Shops.
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Costco, Ikea execs cited as retail leaders shaping the future
September 17, 2024
The National Retail Federation Foundation is honoring five retail leaders as those shaping the future of retail in 2025.
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Product discovery not hitting high notes with consumers
September 16, 2024
Four in 10 online shoppers are giving product discovery experiences a 'C' grade or less and are wanting more tailored search results.
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Associated Food Stores taps Birdzi to drive personalized engagement, attain advanced customer insight
September 13, 2024
Associated Food Stores, a grocery wholesaler and cooperative, is deploying Birdzi's customer intelligence and engagement platform to provide personalized…
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Walmart deploys invisible barcodes to stem shoplifting
September 12, 2024
Walmart has implemented technology to combat shoplifting at its self-checkout stations. The retailer has introduced invisible barcodes on Great Value branded…
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Retail drive-thru vending machines open in Port Alice
September 12, 2024
Port Alice, Vancouver residents will soon be able to explore a small drive-thru retail complex at the corner of Marine Drive and Taylor Way, according to a…
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City Furniture partners with 3D Cloud to deliver a differentiated customer experience
September 5, 2024
City Furniture is teaming up with 3D Cloud to provide customers with an engaging shopping experience and one that combines the online shopping with in-store…
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Kroger, Albertsons merger lands in federal court
August 29, 2024
The Federal Trade Commission and grocery chain Kroger are in court over the pending merger of Kroger and Albertsons as the federal agency believes the…
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Most retailers not prepared for a TikTok shut down
August 29, 2024
Over half, 68%, of retailers believe a sale or ban of TikTok would impact business and conversion rate, just 28% have some sort of contingency plan in place.
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Amazon offers another grocery delivery plan for Prime members
August 26, 2024
Amazon has launched a new grocery delivery option for its Prime members.
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Walmart partners with Burger King on customer deal
August 26, 2024
Walmart has teamed up with Burger King on an dining benefit for Walmart+ members.
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Mattress Firm teams with DoorDash for on-demand, 2-hour delivery
August 21, 2024
Mattress Firm is partnering with DoorDash to offer customers on-demand, two-hour delivery of mattresses and accessories from its 2,300-plus U.S. locations.
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Amazon drones not making friends in Texas suburb
August 21, 2024
Amazon is testing delivery drones in College Station, Texas and the aerial delivery isn't making lots of friends.
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Forever New taps OneView Commerce for digital-to-store engagement
August 20, 2024
Forever New, an Australian fashion retail brand, is deploying OneView Unified Commerce platform for real-time inventory, a suite of omnichannel order…
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British supermarket to increase staffed checkouts, decrease self checkouts
August 19, 2024
Asda, a British supermarket chain, will be increasing staff on checkouts and admits it has reached a limit with self-service lanes, according to a BBC report.
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Best Buy debuts live tracking feature for those big product purchases
August 15, 2024
Best Buy is launching a live tracking feature for large product orders.
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Consumers love brands doling out exclusive offers
August 13, 2024
It turns out an exclusive offer may be the key to big brand loyalty.
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Costco deploys membership scanners
August 12, 2024
Costco is using membership scanning devices at entrances that require members to scan their card by placing the barcode or QR code against the screen…
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