Customer Experience News
British supermarket to increase staffed checkouts, decrease self checkouts
August 19, 2024
Asda, a British supermarket chain, will be increasing staff on checkouts and admits it has reached a limit with self-service lanes, according to a BBC report.
read now
Best Buy debuts live tracking feature for those big product purchases
August 15, 2024
Best Buy is launching a live tracking feature for large product orders.
read now
Consumers love brands doling out exclusive offers
August 13, 2024
It turns out an exclusive offer may be the key to big brand loyalty.
read now
Costco deploys membership scanners
August 12, 2024
Costco is using membership scanning devices at entrances that require members to scan their card by placing the barcode or QR code against the screen…
read now
Interactive shopping app taps GenAI
August 12, 2024
Capsule, an AI-powered shopping app, aims to transform online retail shopping, starting with women's fashion, according to a Business Insider report.
read now
Walmart welcomes Georgia-based Knuckies
August 9, 2024
Georgia-based Knuckies Franchise Company LLC, founded in 2019, is opening inside 14 Walmart stores in Georgia, South Carolina, North Carolina, Tennessee…
read now
UK convenience food chain taps nsign.tv to boost customer experience
August 9, 2024
The Bagel Factory, a U.K. convenience food outlet chain, is enhancing the customer experience via menu boards powered by nsign.tv's digital signage software.
read now
Retailers mostly in the dark when it comes to visitors
August 6, 2024
Retailers only know 15% to 27% of their visitors, on average, which means 85% of potential customers are flying under the radar.
read now
Utah grocery chain deploying Instacart AI smart carts
August 6, 2024
Davis Food & Drug will be replacing most of its traditional shopping carts with Instacart's AI-powered smart carts at its three locations in Utah.
read now
Family Dollar partners with First Insight on merchandise strategy refinement
August 5, 2024
Family Dollar is partnering with First Insight, a voice of the customer retail solution, to refine the retailer's merchandise assortment strategy by leveraging…
read now
Stinker Stores taps NCR Voyix to elevate customer experience
August 5, 2024
Stinker Stores has deployed NCR Voyix's Commerce Platform via Edge infrastructure, featuring a virtualized point of sale system, and the technology has boosted…
read now
New York Macy’s mall home to Wetzel’s Pretzels location
August 2, 2024
The Macy's Queen Center Mall, in New York, will soon be the home of a Wetzel's Pretzels location.
read now
Weis Markets taps SymphonyAI for customer engagement, growth
August 1, 2024
Weis Markets, a Mid-Atlantic food retailer, is deploying SymphonyAI's Cinde AI to develop insights that uncover opportunities and for customer engagement.
read now
Spirit Airlines revamps business seating
August 1, 2024
Spirit Airlines is gearing up to offer new business class seating that includes a blocked middle seat as well as a free carry-on, checked bag and priority…
read now
Walmart opening 5 automated distro centers
August 1, 2024
Walmart announced today that it plans to open five automated fresh food distribution centers in the U.S.
read now
Manhattan hotel boosts guest experience with cloud technology
July 31, 2024
Ian Schrager's Public Hotel, in Lower Manhattan, is aiming to boost the customer experience with Stayntouch, a cloud-based hotel property management system…
read now
Kiosks offer travel tips for Regina, Saskatchewan tourists
July 31, 2024
Tourists visiting Regina, Saskatchewan can now access travel tips and discover hidden gems more easily with the launch of two visitor kiosks, according to a…
read now
Fresh Value stores introduce AI-powered ammunition vending machines
July 30, 2024
Two Fresh Value grocery stores in Alabama, one in Tuscaloosa and one in Pell City, are selling gun ammunition through AI-powered vending machines.
read now
MIT designing AI-powered robot that bags groceries
July 29, 2024
MIT researchers are designing a robotic system to tackle bagging groceries.
read now
Aldi tests food vending machines
July 26, 2024
German grocery chains Aldi and Rewe are testing food vending machines offering fresh produce and staples around the clock, according to a Basic Tutorials…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
