Customer Experience News
Michaels teams with DoorDash, Uber Eats to expand delivery options
July 26, 2024
Michaels, a creative arts and crafts retailer, is expanding same-day delivery via partnerships with DoorDash and Uber Eats.
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Southwest updates seating policy to assigned seats
July 25, 2024
Southwest Airlines is changing its passenger seating policy to assigned seats after 50 years of providing an open seating approach in a quest to grab more…
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Coach debuts in metaverse
July 23, 2024
Coach is now in the metaverse as the luxury retail brand has launched its Spring 2024 collection on the social platform Zepeto as well as in the Roblox realm.
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Footwear retailer WSS taps Aptos for mobile POS
July 22, 2024
WSS, a footwear and apparel company owned by Foot Locker, is deploying the Aptos One POS, a mobile-first point of sale application.
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Grubhub teams with Albertsons on delivery partnership
July 19, 2024
As part of a new partnership between food order and delivery service Grubhub and the Albertsons Companies, nearly 1,800 Albertsons brand stores in 34 states…
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Delivery playing key factor in customer experience
July 18, 2024
Product and service delivery can impact consumer behavior, from converting purchase behavior to customer loyalty, according to a nShift report, "Beyond the box…
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Costco increasing membership fees come September
July 11, 2024
Costco will increase its membership fees as of September 1, impacting 52 million members.
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Footwear retailer WSS taps Aptos for mobile store experience
July 10, 2024
WSS, a footwear, apparel and accessories retailer owned by Foot Locker, is deploying the Aptos One POS across 100-plus U.S. stores.
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Target kicks off Target Week sales event
July 9, 2024
Target has kicked off another Target Circle Week sales event, running through July 13, boasting savings of up to 50% off thousands of items.
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Wayfair, Best Buy talk retail in Alorica webinar event
July 8, 2024
An exclusive live webinar event happening July 16 will feature Wayfair GM and Head of Global Customer Experience Shantanu Das and Best Buy's VP of Product…
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Ikea debuts self-service kiosks to streamline shopping experience
July 3, 2024
Ikea is transforming the way customers shop with the introduction of Upptäcka self-service kiosks across all stores. The kiosks empower shoppers to explore…
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Carve Designs launches swim quiz to help customers find best suit
July 1, 2024
Carve Designs is using AI to help customers find the best swimwear choice.
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Walgreens saving big bucks with Zebra tech
June 27, 2024
Walgreens Boots Alliance is optimizing operations with Zebra's Workcloud Actionabal Intelligence software and also saving millions by enhancing operational…
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Shoezone offers free next day delivery
June 26, 2024
Shoezone, an omnichannel U.K.-based footwear retailer, is offering free next-day delivery with no minimum purchase for all online orders.
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Target partners with Shopify on curated product line at Target Plus
June 24, 2024
Target is teaming up with commerce platform Shopify to offer a curated product line on Target Plus, Target's third-party online marketplace.
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ICX Summit early bird pricing ends June 21
June 19, 2024
Early bird pricing for the Interactive Customer Experience Summit ends June 21. The event will be held in Charlotte, North Carolina from Sept. 9 to 11 and will…
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Easy product discovery influences brand perception
June 11, 2024
Finding products in easy fashion has the strongest impact on the perception of a brand, according to the fourth annual Coveo Commerce Industry Report.
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Costco book sales will be holiday sale season only
June 7, 2024
Costco plans to stop selling books all year and will instead limit sales to the holiday sales season.
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Walmart refunds overcharged self-checkout customers
June 7, 2024
Walmart is refunding customers impacted by inaccurate self-checkout transactions, according to a report by The U.S. Sun that cited a Bloomberg report.
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Safeway pulls self-checkout kiosks from California locations
June 4, 2024
Grocer Safeway has pulled self-checkout kiosks from several Bay Area locations in California.
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