Customer Experience News
Saks Fifth Avenue customer data hit by hackers
April 2, 2018
Up to 5 million credit and debit cards have been compromised by hackers, and parent company Hudson's Bay is investigating the security breach.
read nowBlue Apron prepping in-store meal kit strategy
March 30, 2018
Meal kit maker Blue Apron is looking to expand outside of the direct-to-consumer subscription strategy and make its meal kits available in stores sometime this…
read nowSurvey: Very few consumers report excellent customer service
March 30, 2018
Businesses may have an inflated view of customer service levels given a new survey that reveals just a minor number of consumers have experience excellent…
read nowAmazon prepping responsive drone technology, claims report
March 29, 2018
Amazon's drone strategy may include developing drones that respond to a customer's call or wave.
read nowWalmart expanding CarSaver car-selling kiosks
March 29, 2018
Walmart is increasing the number of store locations featuring a CarSaver car-selling kiosk, according to Adweek. In an email to the publication, a Walmart rep…
read nowNordstrom readying men's store in New York City
March 28, 2018
In just about three weeks Nordstrom will open a mega men’s store in Manhattan featuring personal shoppers, a clubhouse and even a coffee bar.
read nowTarget expanding loyalty program strategy
March 27, 2018
Target is reportedly testing a new loyalty rewards approach with a pilot taking place in the Dallas-Fort Worth region.
read nowConsumers love interactive content, reveals report
March 27, 2018
Today's consumers are still focused on price when it comes to the purchase decision but the importance of the shopping experience is gaining traction…
read nowThe try-before-you-buy trend spurring a returns tsunami, claims study
March 26, 2018
Retailers offering a try-before-you-buy strategy are experiencing a surge of intentional returns that may undermine profits, according to a new Brightpearl…
read nowDallas Fort Worth Airport takes flight with curved LED displays
March 23, 2018
The Duty Free Center shop, at the Dallas Fort Worth Airport's Terminal D, has upgraded with three curved NanoLumens LED displays. Ford AV worked with…
read nowArizona hospital deploys self-serve prescription kiosk
March 23, 2018
Bayless Integrated Health Center in Phoenix is now using a self-serve pharmacy kiosk that allows patients to fill a prescription immediately after being…
read nowPhysical, digital melding together fast in retail
March 22, 2018
The lines between the physical and the digital is getting even more blurry, according to a NRF/Forrester study.
read nowGen Z, millennials driving the next-gen in loyalty
March 20, 2018
Gen Z and millennial consumers are propelling a new era in customer loyalty, according to new Alliance Data research.
read nowWalmart expanding grocery delivery across the country
March 14, 2018
In the latest shot fired in the battle to provide greater delivery options, Walmart plans to expand its online grocery delivery to more than 40 percent of the…
read nowIndian airport tests check-in kiosk on buses
March 9, 2018
The Bangalore Metropolitan Transport Corporation, in collaboration with the Bengaluru International Airport in Bangalore, India, has installed an automated…
read nowWalmart debuts new meal kits
March 9, 2018
In its quest to remain competitive with the growing number of food kit makers, Walmart is debuting a slew of its own meal kits and rolling them out to more…
read nowMillennials willing to pay more for a top mobile experience
March 8, 2018
Millennial consumers are willing to spend more if the return is a five-star mobile experience, according to a Worldpay research report.
read nowTarget revamps storm damaged location with next-gen strategy
March 8, 2018
A Texas-based Target location, shuttered following Hurricane Harvey in August, 2017, is now re-open and boasting the retailer's next generation strategy when…
read nowConfirmit taps Claire Sporton to drive customer experience innovation
March 7, 2018
Confirmit has tapped Claire Sporton for a newly created role of senior vice president of customer experience innovation.
read nowAmazon expands Whole Foods delivery to San Francisco, Atlanta
March 7, 2018
Amazon Prime members in six more cities now have access to free, 2-hour delivery on Whole Foods Market orders.
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