Customer Experience News
Kroger, Ocado partner up to revamp the U.S. grocery customer experience
May 24, 2018
Kroger is partnering with U.K.-based grocer Ocado Group to use its technology, the Ocado Smart Platform, in a quest to redefine its U.S.-based customer…
read nowPop ups, experiential experiences, showrooms top retail trends, reveals report
May 22, 2018
Retail pop-up shops, showrooms boasting e-commerce and brick-and-mortar offerings and experiential retail experiences are the top trends taking place…
read nowTarget ups men's grooming strategy with new store experience, products
May 22, 2018
Target is debuting in-store improvements in its men's grooming departments and "doubling down" on offerings and elevating the experience for the male consumer.
read nowNuggets testing blockchain e-commerce mobile app
May 21, 2018
Nuggets, an e-commerce payments and ID platform, has opened up its mobile app Alpha to iOS users.
read nowAmazon Cash lets customers add funds at Coinstar kiosks
May 18, 2018
Amazon Cash users can now add cash to their account balance at selected Coinstar kiosks. There are no fees for adding cash, Coinstar said on its website. The…
read nowWirecard powering contactless payments in Garmin smartwatches
May 18, 2018
Wirecard is partnering with Garmin to provide Garmin smartwatch owners a digital payment experience through Wirecard's flagship product, boon, according to a…
read nowDoorDash delivery partnership pays off for Chipotle
May 17, 2018
The national delivery partnership between Chipotle Mexican Grill and DoorDash is proving to be a winning, and lucrative, strategy.
read nowAmazon's Whole Foods grocery delivery service hits a few more markets
May 17, 2018
Denver, Sacramento and San Diego Amazon Prime members can now enjoy free two-hour delivery, on orders more than $35, from Whole Foods Market.
read nowWalmart shutters Scan&Go due to consumer disinterest
May 16, 2018
There's no more Scan&Go happening at Walmart as the top retailer has shuttered the cashierless checkout app.
read nowStarbucks is top mobile loyalty app with consumers, reveals survey
May 16, 2018
In what is probably not a surprise to anyone, Starbucks' mobile app is the most popular among several well-known restaurant loyalty rewards apps, according to…
read nowMacy's expands Star Rewards to everyone no matter how they pay
May 16, 2018
The Macy's Star Rewards loyalty program isn't just limited to those with a Macy's charge card. Now anyone, no matter how they pay, is enrolled in the loyalty…
read nowAmazon setting up model 'smart' homes for smart device experience
May 15, 2018
The best place to try out a new technology or product is where it's going to be used and Amazon apparently believes that's the case with its smart home…
read nowConsumers want personal advertising, claims new data
May 15, 2018
Today's consumer want personalization when it comes to marketing and advertising, with seven of 10 saying they prefer content and ads tailored to their…
read nowPanera rolls out nationwide delivery
May 9, 2018
Panera Bread has expanded delivery across the United States with the service now available in 897 cities and 43 states. The service — which is entirely digital…
read nowWalmart, DoorDash team up on grocery delivery
May 8, 2018
Walmart and DoorDash are teaming up to expand Walmart's online grocery delivery service, beginning with the Atlanta metro market.
read nowPersonalization gaining value in retail customer experience, study reveals
May 4, 2018
Personalization is paying off with nine out of 10 digital marketers reporting a lift in business but more than half describe personalization maturity level as…
read nowMacy's buys Story, founder now brand experience officer
May 4, 2018
Macy's has a new story to tell courtesy of acquiring Story, a New York-based retailer that changes its store design and merchandise every four to eight weeks.
read nowElectrify America prepping EV stations for Walmart, Target
April 27, 2018
Electrify America will install "ultrafast" electric vehicle chargers at more than 100 retail, convenience and refueling locations across the U.S., including…
read nowAmazon Prime members now have car trunk delivery option
April 27, 2018
Amazon Prime members owning a technology compatible vehicle can now have deliveries dropped in the car trunk via Amazon's Key app and either GM's OnStar…
read nowLord & Taylor embraces food trucks
April 26, 2018
Stamford, Connecticut, on Monday banned food trucks on Spring Street, where some trucks had set up shop after being forced off of Bedford Street last year…
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