Customer Experience News
Delivery should be priority for e-commerce retailers
May 23, 2024
The right delivery choices and order tracking features matter more to new and loyal e-commerce shoppers than loyalty programs, perks and payment options. In…
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Save A Lot making customers happy, employees not so much
May 22, 2024
When it comes to the biggest difference between customer satisfaction and employee satisfaction, the top scorer is Save A Lot, according to Glassdoor and the…
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Ulta Beauty taps DoorDash for on-demand delivery
May 20, 2024
Ulta Beauty has expanded its partnership with DoorDash to offer customers on-demand delivery of products from 1,350 stores.
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The Home Depot offers moving hub for military families
May 17, 2024
The Home Depot has built a military moving hub to help military families dealing with the many relocations typical in a military career
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Fender teams with Bluecore to drive customer growth, retention
May 16, 2024
American guitar and amplifier maker Fender Musical Instruments Corp. is partnering with Bluecore, a retail shopper identification and customer movement…
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Guitar Center taps Michael Martin as retail sales VP
May 15, 2024
Michael Martin has been named executive vice president of retail sales and operation for Guitar Center Inc.
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Tops Friendly Markets expands into western New York
May 15, 2024
Tops Friendly Markets, a Northeast Grocery Inc. division, has announced an expansion into Western New York, and the launch of individualized customer…
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Walmart debuts super late night delivery
May 13, 2024
Walmart is expanding delivery hours until midnight at stores nationwide for orders placed by 10:30 pm.
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Foot Locker debuts store of the future concept
May 9, 2024
Foot Locker has launched a 'store of the future' concept that will be rolled out to 900 locations across five cities.
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Manchester retailer offers shoppers interactive fitting room, self check-out
May 8, 2024
River Island's expanded store in the Arndale Center, in Manchester, England, offers an integrated shopping experience boasting interactive fitting rooms and…
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Walmart pulling self-checkout lanes due to shoplifting
May 6, 2024
Walmart is removing more self-checkout lanes from store locations including Shrewsbury, Missouri, Cleveland, Ohio and Albuquerque, New Mexico, according to a…
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Sam’s Club deploys AI-powered exit tech at 120-plus locations
May 3, 2024
Sam's Club has deployed AI-powered exit technology at more than 120 locations.
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Houston Airports debuts smart vending for feminine products
May 2, 2024
Houston Airports is teaming up with restroom management company Trax Analytics to use smart vending machine technology to ensure free feminine products remain…
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Consumers favor slow traffic over a poor customer experience
April 29, 2024
Just over half, 54%, of consumers would choose dealing with slow-moving traffic than having a poor customer experience.
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Wayfair opening 1st physical store in May
April 29, 2024
Wayfair aims to open its first-ever brick-and-mortar location in May.
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Missouri Walmart store pulls self-checkout kiosks
April 26, 2024
A Walmart in Shrewsbury, Missouri, is pulling out self-checkout kiosks and reinstalling traditional checkout lanes, according to a USA Today report.
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Amazon selling smart cart tech to retailers
April 26, 2024
Amazon is selling its smart grocery cart technology as a service offering and the technology is in play at grocery locations.
read nowWisconsin supermarket co-op goes digital with ordering
April 25, 2024
Willy Street Co-op, a group of cooperative supermarkets around Wisconsin's capital, has deployed digital ordering and fulfillment solutions from eGrowcery, a…
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Neiman Marcus debuts immersive ‘retail-tainment’ experience
April 25, 2024
Neiman Marcus, in partnership with Balmain, has launched the 'Balmain Beach Club,' an immersive customer activation. The immersive experience is available in…
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UK men’s retailer piloting virtual try-on tech
April 12, 2024
Moss, a U.K. retailer of men's formal wear, is piloting a trial of AI-powered virtual try-on technology called Zyler from Anthropics Technology.
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