Customer Experience News
Retail drive-thru vending machines open in Port Alice
September 12, 2024
Port Alice, Vancouver residents will soon be able to explore a small drive-thru retail complex at the corner of Marine Drive and Taylor Way, according to a…
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City Furniture partners with 3D Cloud to deliver a differentiated customer experience
September 5, 2024
City Furniture is teaming up with 3D Cloud to provide customers with an engaging shopping experience and one that combines the online shopping with in-store…
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Kroger, Albertsons merger lands in federal court
August 29, 2024
The Federal Trade Commission and grocery chain Kroger are in court over the pending merger of Kroger and Albertsons as the federal agency believes the…
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Most retailers not prepared for a TikTok shut down
August 29, 2024
Over half, 68%, of retailers believe a sale or ban of TikTok would impact business and conversion rate, just 28% have some sort of contingency plan in place.
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Amazon offers another grocery delivery plan for Prime members
August 26, 2024
Amazon has launched a new grocery delivery option for its Prime members.
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Walmart partners with Burger King on customer deal
August 26, 2024
Walmart has teamed up with Burger King on an dining benefit for Walmart+ members.
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Mattress Firm teams with DoorDash for on-demand, 2-hour delivery
August 21, 2024
Mattress Firm is partnering with DoorDash to offer customers on-demand, two-hour delivery of mattresses and accessories from its 2,300-plus U.S. locations.
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Amazon drones not making friends in Texas suburb
August 21, 2024
Amazon is testing delivery drones in College Station, Texas and the aerial delivery isn't making lots of friends.
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Forever New taps OneView Commerce for digital-to-store engagement
August 20, 2024
Forever New, an Australian fashion retail brand, is deploying OneView Unified Commerce platform for real-time inventory, a suite of omnichannel order…
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British supermarket to increase staffed checkouts, decrease self checkouts
August 19, 2024
Asda, a British supermarket chain, will be increasing staff on checkouts and admits it has reached a limit with self-service lanes, according to a BBC report.
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Best Buy debuts live tracking feature for those big product purchases
August 15, 2024
Best Buy is launching a live tracking feature for large product orders.
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Consumers love brands doling out exclusive offers
August 13, 2024
It turns out an exclusive offer may be the key to big brand loyalty.
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Costco deploys membership scanners
August 12, 2024
Costco is using membership scanning devices at entrances that require members to scan their card by placing the barcode or QR code against the screen…
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Interactive shopping app taps GenAI
August 12, 2024
Capsule, an AI-powered shopping app, aims to transform online retail shopping, starting with women's fashion, according to a Business Insider report.
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Walmart welcomes Georgia-based Knuckies
August 9, 2024
Georgia-based Knuckies Franchise Company LLC, founded in 2019, is opening inside 14 Walmart stores in Georgia, South Carolina, North Carolina, Tennessee…
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UK convenience food chain taps nsign.tv to boost customer experience
August 9, 2024
The Bagel Factory, a U.K. convenience food outlet chain, is enhancing the customer experience via menu boards powered by nsign.tv's digital signage software.
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Retailers mostly in the dark when it comes to visitors
August 6, 2024
Retailers only know 15% to 27% of their visitors, on average, which means 85% of potential customers are flying under the radar.
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Utah grocery chain deploying Instacart AI smart carts
August 6, 2024
Davis Food & Drug will be replacing most of its traditional shopping carts with Instacart's AI-powered smart carts at its three locations in Utah.
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Family Dollar partners with First Insight on merchandise strategy refinement
August 5, 2024
Family Dollar is partnering with First Insight, a voice of the customer retail solution, to refine the retailer's merchandise assortment strategy by leveraging…
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Stinker Stores taps NCR Voyix to elevate customer experience
August 5, 2024
Stinker Stores has deployed NCR Voyix's Commerce Platform via Edge infrastructure, featuring a virtualized point of sale system, and the technology has boosted…
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