Consumers hungry for 3D printing, targeted notifications

June 6, 2017

A new Interactions survey on what shoppers want from retail technology reveals consumers are hungry for targeted notifications in the shopping experience and…

CVS revamps to lure in health and trend-focused shoppers

June 2, 2017

CVS is revamping beauty and skin care areas in stores in a quest to grab the attention of the health-focused and trend-focused consumer and the strategy…

Can any traditional retailer survive the "Battle of the Bots"?

by Chris Petersen — Owner, IMS

Chris H. Petersen says going up against Amazon is like taking a knife to a light saber battle. Why? Because the whole is greater than the sum of the parts.

How AI plays into every step in the retail customer journey

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence isn't just about having a chat bot. As a leading women's wear retailer is discovering, AI offers a way to solve a slew of retail…

Shoe Palace slips on Aptos platform to boost customer experience

June 1, 2017

Athletic footwear and apparel retailer Shoe Palace is tapping the Aptos Singular Commerce Platform to boost its omnichannel customer experience and streamline…

Macy's RFID deployment may make for a text book case

May 26, 2017

Radio frequency identification technology isn't new, but RFID hasn't taken deep root in retail given a slew of challenges. That may change, however, given the…

Furniture retailer taps apps to boost customer experience, empower associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

City Furniture is reaping big rewards on three customized iOS apps developed by the retailer, IBM and Apple. The apps and IBM MobileFirst solution is spurring…

Ex-Amazon guru now hard at work revamping Target strategy

May 25, 2017

Improving real-time delivery is the focus of Arthur Valdez's leadership role at Target as the ex-Amazon executive strives to help Target catch up when it comes…

Vehicle registration renewal kiosk moves to Kroger store in Georgia

May 25, 2017

A kiosk that allows vehicle owners to skip the trip to the county office to renew their vehicle tags has relocated from the county tax commissioner's office to…

Study: Consumers not happy with resolution experience

May 24, 2017

A new inContact study revealed that customers are not getting the 'fast resolution' expected in today's retail commerce environment and companies must improve…

Forman Mills taps Aptos Singular Commerce to drive growth strategy

May 24, 2017

Off-price retailer Forman Mills aims to expand and is deploying the Aptos Singular Commerce cloud-based suite as part of its growth strategy.

CONNECT Summit to tackle mobile technology's impact on restaurants, retail

Jayson Tipp, Nikki Baird among the keynote speakers for the fourth annual executive event.

How to craft a seamless omnichannel experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Experts offer tips, advice and insight to help retailers develop an engaging and rewarding customer experience between online and offline.

How do you describe the CRM evolution? With these 4 c's

By John Oechsle, CEO, Swiftpage

Human interaction key to customer experience, reveals research

May 23, 2017

Trading human interaction for total automation may save money but it's not going to win a retailer any points with consumers.

What AI can teach you about your customers

When most businesses think of artificial intelligence, chances are they think about chatbots, logistics, or really any machine learning algorithm that improves…

Amazon prepping brick-and-mortar bookstore for D.C.

May 18, 2017

Amazon, which built its e-commerce empire on putting the physical bookseller nearly out of business, is now reportedly planning to launch another…

Brick-and-mortar retail showroom boasts online mattresses only

May 18, 2017

Given the success of online mattress sales it's obvious not every consumer needs to physically test out a bed before making a purchase.

Wegmans, Publix are tops with grocery shoppers, reveals study

May 17, 2017

Shoppers' favorite grocery stores in the U.S. are Publix and Wegmans, which landed in a first-place tie in a new Market Force study.

Target to test new restock strategy, next-day delivery in Minneapolis

May 16, 2017

In a quest to get orders into the hands of customers faster than ever, Target is prepping a new delivery and restocking approach that it hopes to pilot in…