Study reveals disconnect with retailers' CX perceptions

June 26, 2025

Despite 92% of business leaders claiming customer experience as a top strategic focus, just 28% view CX as "extremely important" to invest in.

Rise of the nasty customer: What retailers can do to protect store associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

JD Dillon, chief learning officer at Axonify, offers tips, advice and strategy for dealing with the rising incivility from shoppers so store associates feel…

The future of shopping in retail: What to expect in the next 10 years

by James Robins — Chief Marketing Officer, Yodeck

Shopping journeys are becoming increasingly fragmented. Today’s consumers are influenced by multiple and often simultaneous touchpoints. To stay competitive…

DeCicco & Sons grocery taps Simbe for better operational precision

June 17, 2025

DeCiccio & Sons, a New York grocery chain, is tapping Simbe, a retail shelf digitization solution, to deploy Simbe's Store Intelligence platform to the…

Walmart expands drone delivery to five more cities

June 16, 2025

Walmart has expanded its ultra-fast drone delivery to Atlanta, Charlotte, Houston, Orlando and Tampa.

Costco mulling scan-and-go to speed checkout

June 16, 2025

Costco is working on a scan-and-go style feature for its mobile app to help speed up the checkout process, CEO Ron Vachris confirmed during the company's…

L'ovedbaby goes personal to drive customer engagement, revenue

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A baby clothing brand taps Birdseye to drive customer engagement as well as optimize inventory turnover.

Amazon developing humanoid robots for delivery use

June 16, 2025

Amazon is reportedly building software to create humanoid robots that may one day serve as a delivery worker as well as humanoid park for testing purposes.

The Connected Customer: Creating Rich Shopping Experiences Online and In-Store

Learn how you can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences with strategies like…

The strategic embrace: Blending automation and AI power with the human touch to drive customer relationships

by Jeanne Duca — Chief Marketing Officer, BCN

Retailers face a tricky balancing act: using technology to make life easier for customers while keeping the human connection that builds loyalty and trust.

Best Buy hikes prices due to tariffs

June 11, 2025

Electronics retailer Best Buy is already increasing prices to the tariff pronouncements and missed its quarterly revenue expectations and cut its full-year…

From data to dollars: Why email marketing is key to scalable business growth

by Austin Wright — Head of Strategy & Analytics, SVP, Tandem Theory

By developing a strategic, data-driven approach to email marketing, retailers can tap into the full potential of this powerful marketing channel.

Bob's Discount Furniture COO talks expansion, CX tech, tariff impact

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ramesh Murthy, COO at Bob’s Discount Furniture, shares insight on brand growth, customer experience technology and the potential impact from tariffs.

Marshalls pops up a lounge in airport terminal

June 9, 2025

Marshalls launched an 'Upgrade Lounge," a pop up experience, in Terminal 4 at JFK Airport.

Trader Joe's, Publix take first place in customer satisfaction ranking

June 6, 2025

Trader Joe's and Publix tied for first place in the American Customer Satisfaction Index of most popular U.S. supermarket chains.

Prevention and the cure: How AI is helping combat ID fraud for retailers

by Jimmy Roussel — CEO, IDScan.net

AI has made fraud more complex and more difficult to detect, but it also offers the clearest path to resilience. As fake IDs and synthetic identities become…

Google debuts AI Mode try-on tool for shoppers

June 6, 2025

Google has launched AI Mode, a virtual try-on tool that works with shoppers' photos and offers guidance and product data.

ShopRite stores deploy VoCoVo headsets

June 4, 2025

VoCoVo, which provides in-store team communication solutions, has deployed its Series 5 Pro Headsets at select ShopRite supermarket locations in the New York…

Thieves use U-Haul in Walgreens ATM smash and grab

June 3, 2025

Suspects recently smashed a U-Haul through the front door of a Houston Walgreens in an attempt to steal the ATM inside. They then tied a rope and chain to the…

How Retailers Can Make Every Shopping Experience Memorable

Explore how retailers can elevate customer engagement by blending physical and digital channels into seamless, memorable shopping experiences. The blog…