New virtual summit focuses on innovation, customer experience in self-service, kiosk, vending industries

Networld Media websites, Vending Times and Kiosk Marketplace, are launching a virtual summit that promises to bring attendees the very best in self-service…

Best Buy to customers: Wear a mask

July 16, 2020

Best Buy is requiring shoppers to wear face masks in stores due to the ongoing COVID-19 pandemic and the fact many states are seeing record-breaking numbers of…

NRF: Time for nationwide mask policy

July 16, 2020

As a growing number of retailers, from Walmart to Costco to Best Buy, initiate face mask mandates for shoppers, the National Retail Federation is calling on…

Bbot raises $3M to drive contactless dining platform forward

July 14, 2020

Bbot Inc., a restaurant and hospitality startup focused on simplifying and improving order and pay processes, has raised $3 million in a seed funding round led…

New York's Hamptons gets a luxury fashion pop-up

July 14, 2020

Iconic fashion brand Giorgio Armani has launched a pop-up experience in East Hampton, New York.

Don't expect coin change at Kroger

July 13, 2020

Grocer Kroger won't be doling out any change to cash paying customers citing a coin shortage.

Capgemini digital retail leader shares dos, don'ts and workforce management tips

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rich Minns, digital customer experience sector lead at Capgemini, shares his insight and expertise on how retailers should tackle the all critical customer…

Walmart prepping Amazon-like membership strategy

July 8, 2020

Walmart is reportedly getting its own subscription service, called Walmart+, ready for launch and it's being viewed as a direct competitor service to Amazon's…

Aldi Nord moves German in-store payments to Fiserv amid Wirecard crisis

July 7, 2020

Fiserv Inc. said that Aldi Nord has moved all of its in-store card payments in Germany to the company.

Oklahoma town installing COVID-19 protection kiosks

July 7, 2020

Sand Springs, Oklahoma will install personal safety kiosks at various public buildings to protect people from COVID-19, according to a Sandite Pride report.

Why retailers should embrace deflection for better customer service

by Gabe Larsen — VP Growth, Kustomer

Gabe Larsen, vice president, growth at Kustomer, explains why deflection is an increasingly important term in the customer service world that retailers need to…

Hong Kong Disneyland vending machines accept cryptocurrency

July 6, 2020

Ghost Coin, a cryptocurrency operated by technology entrepreneur John McAfee, can now be used in more than 60 Hong Kong vending machines, including machines at…

NYC installs PPE vending machines in subways

July 6, 2020

New York City's Metropolitan Transportation Authority is deploying a dozen vending machines at 10 subway stations allowing customers to buy personal protective…

Consumers want social distancing services, reveals research

July 3, 2020

American shoppers want and expect social distancing services such as curbside pickup, local delivery and contactless payments given the ongoing COVID-1…

Great Clips debuts text service to boost customer experience

July 2, 2020

Great Clips is enhancing its online check-in service with ReadyNext text alerts that give customers a heads up when wait time is under 15 minutes. This gives…

Target ups fresh, frozen inventory across hundreds of stores

June 30, 2020

Target grocery shoppers will have a much bigger assortment to peruse this month and through the holidays as the retailer is adding 750 fresh and frozen items…

Transforming brick and mortar to create personalized customer experiences

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands, explains how retailers are dealing with issues in brick and mortar locations never seen before.

Making sure your coupons deliver by leveraging mobile marketing

by Dan Slavin — CEO, CodeBroker

Dan Slavin, CEO and co-founder of CodeBroker, details the evolution of couponing from traditional to digital and explains why mobile is top of mind for…

Michigan supermarket kiosks allow residents to pay taxes and utilities

June 29, 2020

Residents of Dearborn, Michigan will be able to make tax and utility payments at DivDat payment kiosks in supermarkets, according to a Press & Guide report.

7-Eleven pilots Siri voice for contactless fuel

June 25, 2020

7-Eleven Inc. has launched a pilot to test contactless fuel purchases at its gas stations using voice commands at select stores in North and South Orlando…