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Customer Service News & Media

Amazon hiring 33K workers and it's not holiday season related

September 10, 2020

Amazon plans to hire on 33,000 employees within the next few months and the hiring surge isn't about fulfilling holiday workforce needs or seasonal roles.

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Lowe's donating $1M to American Red Cross disaster relief, response efforts in wake of Hurricane Laura

September 7, 2020

Home improvement retailer Lowe's is pledging $1 million dollars in support of relief efforts to residents impacted by Hurricane Laura which hit the Gulf Coast…

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Sporting goods retailer taps Oracle Cloud for greater associate-customer engagement

September 7, 2020

Sporting goods retailer Scheels is deploying Oracle Retail Xstore and Oracle Retail Xstore Office Cloud Service to its 28 stores in a quest to give associates…

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Bank of America Mobile app gives customer $2.45B

September 3, 2020

A Bank of America customer in Massachusetts checked his account to discover the bank had deposited $2.45 billion into his account.

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MoneyGram expands digital network

September 2, 2020

International, Inc. a global leader in cross-border P2P payments and money transfers, is partnering with fintech payment network, Thunes, to enable MoneyGram…

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Walmart debuts membership service in battle against Amazon

September 1, 2020

Walmart is officially launching its own 'Prime' membership service, called Walmart+ at a fee of $98 a year — $21 less than Amazon's popular Prime membership.

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Massachusetts town deploying kiosk for bill payments

August 31, 2020

Marshfield, Massachusetts, will allow residents and visitors to pay bills at a kiosk from CityBase, a provider of cloud technology solutions for the public…

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Adding AR to your e-commerce site? Here are 3 crucial questions to ask

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, explains that while increasing deployment of AR and 3D technology within the e-commerce strategy is paying off…

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Contactless Payments Across Multiple Verifone Devices

With COVID-19 promising to remain an issue for the foreseeable future, contactless payments will continue to increase in popularity.

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Carvana opens car vending machine in Louisville

August 24, 2020

Carvana, an e-commerce platform for buying and selling used cars, launched its 25th car vending machine with 27-vehicle capacity in Louisville, according to a…

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The psychology of shopping in stores

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, SVP, Enterprise Solutions, Atrius, Acuity Brands, offers insight on four psychological reasons consumers prefer the store experience and how…

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Target sales zoom, hitting all-time high

August 20, 2020

Target beat every analyst prediction regarding its latest quarterly earnings with its online business experiencing robust growth to the tune of 700%.

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Finalists announced for ICXA Elevate Awards

The ICX Association has announced finalists in eight awards categories, ranging from kiosk, digital signage, mobile, omnichannel and emerging tech. The winners…

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Home décor product maker taps PlumSlice to streamline development

August 18, 2020

Designs Direct Creative Group, which provides home décor products to retailers, is deploying the PlumSlice Product Platform to streamline its product…

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Curbside pickup is here to stay so it's time to make it work better

by Brian Donnelly — Marketing Director, LivePerson

Brian Donnelly, marketing director at LivePerson, shares that winning retailers will be those which offer consumers a seamless, convenient curbside pickup…

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Circle K piloting contactless experience at Arizona store

August 14, 2020

Convenience brand Circle K is deploying technology from Standard to offer customers a touchless, autonomous checkout technology.

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Walmart, Instacart team on delivery partnership

August 13, 2020

Walmart and Instacart are teaming up on a pilot delivery strategy to provide same-day grocery delivery in the U.S..

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Amazon coming to an empty Sears near you

August 11, 2020

Amazon is reportedly mulling moving into vacant mall store locations, including shuttered Sears and JCPenney sites to open up additional fulfillment centers.

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Navigating the new retail experience: Operating at scale

by Chris Hogue — Head of Strategy and Product, LiveArea

Chris Hogue, head of strategy and product at LiveArea, explains that as customer experience expectations have leapt forward nearly four years in the past three…

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Preparing for the post-pandemic environment will test retailers’ flexibility

by Carl von Sydow

Given public health officials' recommendations regarding social distancing and minimizing contact with individuals outside the household, self-service checkout…

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