Customer Service News & Media
Walmart, Instacart team on delivery partnership
August 13, 2020
Walmart and Instacart are teaming up on a pilot delivery strategy to provide same-day grocery delivery in the U.S..
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Amazon coming to an empty Sears near you
August 11, 2020
Amazon is reportedly mulling moving into vacant mall store locations, including shuttered Sears and JCPenney sites to open up additional fulfillment centers.
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Navigating the new retail experience: Operating at scale
by Chris Hogue — Head of Strategy and Product, LiveArea
Chris Hogue, head of strategy and product at LiveArea, explains that as customer experience expectations have leapt forward nearly four years in the past three…
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Preparing for the post-pandemic environment will test retailers’ flexibility
Given public health officials' recommendations regarding social distancing and minimizing contact with individuals outside the household, self-service checkout…
read nowPreparing for the post-pandemic environment will test retailers’ flexibility
Given public health officials' recommendations regarding social distancing and minimizing contact with individuals outside the household, self-service checkout…
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Lowe’s adding tool rental departments with self-serve kiosks
August 7, 2020
Lowe's will begin rolling out tool rental departments nationwide, creating a one-stop shop for all the tools and equipment Pros and DIY customers need to…
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Retail’s contactless future is here: How your organization can put the right pieces into place
by Clay Walton-House — Managing Director, Integrated Loyalty Solutions, PK
Clay Walton-House, managing director, integrated loyalty solutions at PK, shares how retail brands, that find themselves trying to catch up to trends…
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Great Clips makes a commitment to safety
August 4, 2020
In a move to ensure stylists, staff and customers will be safe and comfortable the salon brand Great Clips is launching the GreatCare Promise.
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North Myrtle Beach selects Watchfire Signs for digital signage at gateway
August 4, 2020
Watchfire Signs recently deployed a gateway digital signage display at the city gateway for North Myrtle Beach, South Carolina. The company deployed a…
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CVS integrates PayPal, Venmo tech into checkout experience
July 31, 2020
CVS Pharmacy is integrating PayPal and Venmo QR code payment technology into its payment operations to provide customers a touch-free contactless option.
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How to: Enabling a self-service retail experience
by Eric Prugh — Co-founder and Chief Product Officer, PactSafe
Eric Prugh, chief product oand co-founder of PactSafe, believes retailers need to embrace self-service and in exploring self-service workflow possibilities…
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TNS offers retailers EMV compliant connectivity solutions
July 28, 2020
With card schemes on board with the new April 2021 deadline for EMV compliance, convenience retailers can get more out of their automated fuel dispenser…
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Ace Hardware taps Medallia to boost customer, employee experience
July 28, 2020
Ace Hardware is deploying the Medallia platform, as well as Gallup professional services, in a quest to boost the customer and employee experience
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Traditional vs. frictionless payments: Will customers trade security for convenience?
by Pat Shea — Editor, Networld Media
Since the start of the COVID-19 pandemic, many consumers, especially those who never shopped online before, turned to online payments out of necessity for…
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To improve customer experience, increase departmental collaboration
by Joe Schultz — Vice President of Sales, Harbor Industries
Joe Schultz, vice president of sales at Harbor Retail, explains why retailers that provide exceptional service and experiences will encourage customers to feel…
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Google ends online checkout commissions, adds PayPal, Shopify for pilot
July 24, 2020
Google announced that it will allow sellers to offer their products through the Buy on Google checkout experience without paying a commission, according to a…
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Amazon launching robotic delivery to Tennessee
July 23, 2020
Amazon is deploying contactless delivery service to Atlanta and Franklin Tennessee via its Amazon Scout, an electric autonomous mobile robot.
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Journey mapping in the customer experience
by Chris Beaudin — Director of Marketing, ATLATL Software
Chris Beaudin, director of marketing for Atlatl Software, offers insight the role that product visualization and visual configuration play in developing the…
read nowAmerican Airlines to introduce touchless check-in kiosks
July 22, 2020
American Airlines plans to introduce a touchless check-in experience, according to a press release. Customers will be able to proceed to the gate…
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7-Eleven launches order ahead, expands delivery
July 21, 2020
Convenience store chain 7-Eleven has expanded its mobile ordering capability to allow customers to order ahead.
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