Amazon outage impacts delivery, warehouse operations

December 7, 2021

An Amazon Web Services outage incident today is impacting the retailer's delivery and warehouse operations as well as customer websites.

Managing high call volume in retail during the Cyber-5 period

Contact center volume was up 41% year over year during the 2021 five-day holiday shopping weekend that extended from Thanksgiving through Cyber Monday…

Clientron Ares650 is the Perfect Fit for the Restaurant in Australia

With the Ares650, you can rest assured that the restaurant will be running smoothly and beautifully every day, and the benefits of adopting it are far beyond…

Vending machine offers uplifting messages

December 1, 2021

A glassfront vending machine in the Dubai Design District dispenses compliments in Arabic and English as part of a mental health improvement effort, according…

The customer journey: What does the future hold?

Ruth Crowley, vice president of merchandise and brand strategy at the Hudson Group, will give the opening keynote at the Self-Service Innovation Summit being…

Ex Levi’s leader takes chief customer role at Narvar

November 22, 2021

Anisa Kumar, a retail veteran who has served in leadership roles at Levi's, Walmart and Target, has been named chief customer officer at Narvar, a…

Clientron Unveils the Newly Slim-edge Wide-screen POS Monitor – PM7000

Clientron Corp., the global POS system provider, releases a new slim-edge and wide-screen POS monitor - PM7000 available for being a standalone or the second…

7 tips for excellent holiday customer support in retail

by Nikoletta Bika

Here are seven tips for superior customer support and experiences during the holidays.

3 keys to strengthening customer experience

by Sam Gobrail

Here are three steps to creating a more engaging retail customer experience.

Macy’s ups hourly wage, education benefit to lure job seekers

November 11, 2021

Macy's is upping its minimum wage to $15 by Spring, 2022 and is establishing an educational benefit that will pay full tuition, books and fees all in a quest…

Ace Hardware goes Thanksgrilling in customer service strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Ace Hardware is going all out in stores this Thanksgiving to help customers not only find the right grill equipment but also chef tips on making the feast a…

Hitched launches ring try-on for brides

November 8, 2021

Hitched, a wedding band retailer, is now offering brides-to-be the opportunity to try on diamond wedding rings and bands at home.

Bed Bath & Beyond names first chief customer leader

November 8, 2021

Retailer Bed Bath & Beyond has announced its first-ever chief customer leader.

Busy Beaver store pilots robot to boost CX, inventory management

November 5, 2021

The Busy Beaver store in Irwin, Pennsylvania is running a pilot effort involving autonomous robot technology to boost customer experience and shore up stock…

Vaccine mandate takes effect January 4 for large businesses

November 4, 2021

The Biden administration's vaccine mandates for businesses with more than 100 employees, healthcare workers and federal contractors is set to take effect…

Ralph Lauren may launch in-store shirt dye experience

November 2, 2021

Come 2022, Ralph Lauren shoppers may be able to have their polo shirt choice dyed the color of their choice right in the store.

Retail leaders: Supply chain will spike prices, cause product shortage

November 1, 2021

Every retail leader polled in a First Insight survey expects supply chain disruptions to affect prices, promotions and sales, according to a press release.

Coaching Remote Customer Service Teams

With remote work likely to be a fixture of customer service teams going forward, effective coaching is key to ensure the team is performing at the highest…

Why it's critical to enhance retail associate culture, training

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

As consumers flock back to brick-and-mortar retail stores, brands are facing challenges as the holiday shopping season kicks in. There's not enough staff and…

Amazon hiring on 150K, offering sign-on bonus, extra hourly pay

October 27, 2021

In order to handle the holiday shopping rush, Amazon plans to hire on 150,000 associates for seasonal jobs and is offering starting pay of $18 per hour on…