Customer Service News & Media
New York's Hamptons gets a luxury fashion pop-up
July 14, 2020
Iconic fashion brand Giorgio Armani has launched a pop-up experience in East Hampton, New York.
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Don't expect coin change at Kroger
July 13, 2020
Grocer Kroger won't be doling out any change to cash paying customers citing a coin shortage.
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Capgemini digital retail leader shares dos, don'ts and workforce management tips
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Rich Minns, digital customer experience sector lead at Capgemini, shares his insight and expertise on how retailers should tackle the all critical customer…
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Walmart prepping Amazon-like membership strategy
July 8, 2020
Walmart is reportedly getting its own subscription service, called Walmart+, ready for launch and it's being viewed as a direct competitor service to Amazon's…
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Aldi Nord moves German in-store payments to Fiserv amid Wirecard crisis
July 7, 2020
Fiserv Inc. said that Aldi Nord has moved all of its in-store card payments in Germany to the company.
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Oklahoma town installing COVID-19 protection kiosks
July 7, 2020
Sand Springs, Oklahoma will install personal safety kiosks at various public buildings to protect people from COVID-19, according to a Sandite Pride report.
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Why retailers should embrace deflection for better customer service
by Gabe Larsen — VP Growth, Kustomer
Gabe Larsen, vice president, growth at Kustomer, explains why deflection is an increasingly important term in the customer service world that retailers need to…
read nowHong Kong Disneyland vending machines accept cryptocurrency
July 6, 2020
Ghost Coin, a cryptocurrency operated by technology entrepreneur John McAfee, can now be used in more than 60 Hong Kong vending machines, including machines at…
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NYC installs PPE vending machines in subways
July 6, 2020
New York City's Metropolitan Transportation Authority is deploying a dozen vending machines at 10 subway stations allowing customers to buy personal protective…
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Consumers want social distancing services, reveals research
July 3, 2020
American shoppers want and expect social distancing services such as curbside pickup, local delivery and contactless payments given the ongoing COVID-1…
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Great Clips debuts text service to boost customer experience
July 2, 2020
Great Clips is enhancing its online check-in service with ReadyNext text alerts that give customers a heads up when wait time is under 15 minutes. This gives…
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Target ups fresh, frozen inventory across hundreds of stores
June 30, 2020
Target grocery shoppers will have a much bigger assortment to peruse this month and through the holidays as the retailer is adding 750 fresh and frozen items…
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Transforming brick and mortar to create personalized customer experiences
by Audwin Cash — SVP, Atrius Enterprise Solutions
Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands, explains how retailers are dealing with issues in brick and mortar locations never seen before.
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Making sure your coupons deliver by leveraging mobile marketing
by Dan Slavin — CEO, CodeBroker
Dan Slavin, CEO and co-founder of CodeBroker, details the evolution of couponing from traditional to digital and explains why mobile is top of mind for…
read nowMichigan supermarket kiosks allow residents to pay taxes and utilities
June 29, 2020
Residents of Dearborn, Michigan will be able to make tax and utility payments at DivDat payment kiosks in supermarkets, according to a Press & Guide report.
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7-Eleven pilots Siri voice for contactless fuel
June 25, 2020
7-Eleven Inc. has launched a pilot to test contactless fuel purchases at its gas stations using voice commands at select stores in North and South Orlando…
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To boost the customer experience increase departmental collaboration
by Joe Schultz — Vice President of Sales, Harbor Industries
Joe Schultz, vice president of sales at Harbor Retail, explains why to be successful retailers need to build a sense of collaboration and camaraderie and…
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Target makes starting wage $15 to support workers during pandemic
June 18, 2020
Target is boosting its starting wage to $15 a bit earlier than expected in a quest to help support employees during the ongoing COVID-19 pandemic.
read nowCOVID-19 quashes automated c-store Bodega
June 16, 2020
Stockwell AI, a company launched in 2017 as Bodega that raised at least $45 million for its app controlled vending machines, has fallen victim to COVID-19…
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Selling behind a mask: Connecting while social distancing
by Liz Cichowski — President, Learning Means Business, Inc.
Liz Cichowski, a senior instructional designer, retail industry expert, at Learning Means Business Inc., offers up tips for helping retail associates engage…
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