Preparing for the post-pandemic environment will test retailers’ flexibility

by Carl von Sydow

Given public health officials' recommendations regarding social distancing and minimizing contact with individuals outside the household, self-service checkout…

Lowe’s adding tool rental departments with self-serve kiosks

August 7, 2020

Lowe's will begin rolling out tool rental departments nationwide, creating a one-stop shop for all the tools and equipment Pros and DIY customers need to…

Retail’s contactless future is here: How your organization can put the right pieces into place

by Clay Walton-House — Managing Director, Integrated Loyalty Solutions, PK

Clay Walton-House, managing director, integrated loyalty solutions at PK, shares how retail brands, that find themselves trying to catch up to trends…

Great Clips makes a commitment to safety

August 4, 2020

In a move to ensure stylists, staff and customers will be safe and comfortable the salon brand Great Clips is launching the GreatCare Promise.

North Myrtle Beach selects Watchfire Signs for digital signage at gateway

August 4, 2020

Watchfire Signs recently deployed a gateway digital signage display at the city gateway for North Myrtle Beach, South Carolina. The company deployed a…

CVS integrates PayPal, Venmo tech into checkout experience

July 31, 2020

CVS Pharmacy is integrating PayPal and Venmo QR code payment technology into its payment operations to provide customers a touch-free contactless option.

How to: Enabling a self-service retail experience

by Eric Prugh — Co-founder and Chief Product Officer, PactSafe

Eric Prugh, chief product oand co-founder of PactSafe, believes retailers need to embrace self-service and in exploring self-service workflow possibilities…

TNS offers retailers EMV compliant connectivity solutions

July 28, 2020

With card schemes on board with the new April 2021 deadline for EMV compliance, convenience retailers can get more out of their automated fuel dispenser…

Ace Hardware taps Medallia to boost customer, employee experience

July 28, 2020

Ace Hardware is deploying the Medallia platform, as well as Gallup professional services, in a quest to boost the customer and employee experience

Traditional vs. frictionless payments: Will customers trade security for convenience?

by Pat Shea — Editor, Networld Media

Since the start of the COVID-19 pandemic, many consumers, especially those who never shopped online before, turned to online payments out of necessity for…

To improve customer experience, increase departmental collaboration

by Joe Schultz — Vice President of Sales, Harbor Industries

Joe Schultz, vice president of sales at Harbor Retail, explains why retailers that provide exceptional service and experiences will encourage customers to feel…

Google ends online checkout commissions, adds PayPal, Shopify for pilot

July 24, 2020

Google announced that it will allow sellers to offer their products through the Buy on Google checkout experience without paying a commission, according to a…

Amazon launching robotic delivery to Tennessee

July 23, 2020

Amazon is deploying contactless delivery service to Atlanta and Franklin Tennessee via its Amazon Scout, an electric autonomous mobile robot.

Journey mapping in the customer experience

by Chris Beaudin — Director of Marketing, ATLATL Software

Chris Beaudin, director of marketing for Atlatl Software, offers insight the role that product visualization and visual configuration play in developing the…

American Airlines to introduce touchless check-in kiosks

July 22, 2020

American Airlines plans to introduce a touchless check-in experience, according to a press release. Customers will be able to proceed to the gate…

7-Eleven launches order ahead, expands delivery

July 21, 2020

Convenience store chain 7-Eleven has expanded its mobile ordering capability to allow customers to order ahead.

New virtual summit focuses on innovation, customer experience in self-service, kiosk, vending industries

Networld Media websites, Vending Times and Kiosk Marketplace, are launching a virtual summit that promises to bring attendees the very best in self-service…

Best Buy to customers: Wear a mask

July 16, 2020

Best Buy is requiring shoppers to wear face masks in stores due to the ongoing COVID-19 pandemic and the fact many states are seeing record-breaking numbers of…

NRF: Time for nationwide mask policy

July 16, 2020

As a growing number of retailers, from Walmart to Costco to Best Buy, initiate face mask mandates for shoppers, the National Retail Federation is calling on…

Bbot raises $3M to drive contactless dining platform forward

July 14, 2020

Bbot Inc., a restaurant and hospitality startup focused on simplifying and improving order and pay processes, has raised $3 million in a seed funding round led…