Albertsons partners with Nuance Communications on engagement effort

May 11, 2020

Albertsons Companies, Inc., a U.S. food and drug retailer, is teaming up with Nuance Communications, Inc., to boost digital support to online grocery customers.

Southwest grocer Homeland deploys Toshiba self-checkout solutions

May 11, 2020

Homeland, an Oklahoma City-based grocer serving the Southwest, has begun deploying Toshiba's latest point-of-sale and self-checkout systems, according to a…

Sephora expands payment options

May 8, 2020

Beauty retailer Sephora is expanding its payment options for U.S. customers in a partnership with payments and shopping provider Klarna.

Loyalty a leading indicator of J. Crew Chapter 11 filing

by Robert Passikoff — Consultant, Brand Keys

Robert Passikoff, president, Brand Keys, Inc., shares insight on how loyalty, and a declining projectory, can lead to the predicament J. Crew now finds itself…

Walmart China introduces AI-powered self-service produce scales

RetailAI Fresh by Malong Technologies is an AI-powered self-service scale solution that integrates product recognition. The technology integrates into…

At-risk shoppers are priority at Whole Foods Market

April 30, 2020

Whole Foods Market, a supermarket chain owned by Amazon, is putting the elderly, disabled and high-risk consumers to the front of the line as COVID-19, the…

5 ways essential retailers can become more essential in wake of COVID-19

Alexis Vera, executive vice president at IDL, offers up five strategies for retailers deemed "essential" to help consumers and retailers interact in safe and…

Personalized commerce paying off for retailers, reveals study

April 28, 2020

The more personal the better for both the consumer and the retailer.

8 Ways HP Engage Go Enables Easier Selling

Discover 8 ways the HP Engage Go enables easier selling.

Presented by HP Inc.

Stand Out Or Blend In With The Sleek, Contemporary HP Engage One

HP sought to elevate this experience by redefining the customer experience through a versatile, reliable, and beautiful point of sale system.

Presented by HP Inc.

New car buyers prefer advisers to kiosks

April 24, 2020

New car buyers overwhelmingly prefer dealing with advisers over self-service kiosks when seeking service work, according to a March poll of more than 24,00…

The cost of a queue: How much revenue are you losing to lines?

by Simon Hedaux — Co Founder, ReThink Productivity

Simon Hedaux, founder and CEO of Rethink Productivity, explains that while there are some exceptions most consumers don't like to wait online to purchase or…

Navigating COVID-19: How retailers are stepping up to the challenge

The past months have brought a tsunami of change to retail due to COVID-19. It has shuttered stores, sparked a surge in e-commerce and is driving retailers to…

Presented by HP Inc.

Uber rolls out on-demand delivery of packages, medicine in reponse to COVID-19

April 20, 2020

Uber, after weeks of transporting healthcare workers, PPE and meals in response to the COVID-19 pandemic, has launched Uber Direct and Uber Connect, two…

Walmart, Sam's Club workers donning face masks in light of COVID-19

April 20, 2020

In an effort to keep employees and customers safe in light of the ongoing coronavirus pandemic, mega retailer Walmart, and its subsidiary wholesale business…

Signal to noise: Connecting with customers in times of crisis

by Matt Ramerman — President, Sinch Engage

Matt Ramerman, president, Sinch Engage, explains why success in this new paradigm (COVID-19) means finding a way to cut through the noise to sustain meaningful…

Walmart sets special pickup hours for COVID-19 high-risk consumers

April 16, 2020

In an effort to better support customers more vulnerable to COVID-19, the coronavirus, Walmart is setting specific pickup hours.

How To: Protect your family entertainment center and customers from COVID-19

by Sara Paz

Family entertainment centers can keep guests safe from COVID-19 by following some common sense practices, such as removing cash and card payment, requiring…

How to enhance customer service with a consultative approach

by Andrea Grodnitzky — Chief Marketing Officer, Richardson

Andrea Grodnitzky, chief marketing officer at Richardson, outlines on how teaching your retail teams to take a consultative approach can boost the shopping…

Amazon sellers get green light to send any kind of item to Amazon warehouses

April 14, 2020

One month after banning what its sellers could send to its warehouses Amazon has reversed course.